Join us on the journey to help build the world using applied robotics and AI!
Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicenter of innovation and global expansion. Join our dynamic team as we extend our reach across four continents, blending pioneering welding technology with a profound global impact. It's a captivating time to be part of our journey – here, you'll do more than just work; you'll be an integral part of a movement shaping the tech-driven future.
Novarc Technologies is seeking a meticulous, highly organized, and detail-oriented IT Support Analyst III to manage and oversee the company’s IT function.
Summary:
The IT Support Analyst III is a critical member of our IT team, providing escalated technical support for desktop systems, network infrastructure, server environments, and cloud platforms. This role serves as a primary point of escalation from the Tier I and II helpdesk teams, resolving complex technical issues, maintaining a secure IT environment, and ensuring minimal disruption to business operations. Additionally, the IT Support Analyst III will be responsible for the administration and maintenance of our Google Workspace environment, ensuring optimal performance, security, and automation of routine tasks.
Employment Type: Full-time, Permanent
Escalated Technical Support:
Serve as the primary point of escalation from Tier I and Tier II support for complex desktop, network, and server-related issues.
Diagnose and resolve advanced hardware and software problems across Windows, macOS, and Ubuntu environments.
Provide advanced troubleshooting for network connectivity, printing, and other technical issues.
Document all support activities, resolutions, and root-cause analyses in the IT ticketing system.
Manage and execute backup and disaster recovery restore services as required.
IT Security and Access Management:
Act as a frontline defender for IT security by monitoring, managing, and responding to alerts from endpoint protection (EDR/Antivirus) systems, specifically Sophos.
Enforce identity and access management (IAM) best practices, ensuring the principle of least privilege is applied across all systems and directories.
Assist in vulnerability management by ensuring timely OS and third-party application patching across desktop and server environments.
Promote security awareness among end-users and assist in the remediation of security incidents (e.g., phishing reports, malware containment).
Network, Server, and Cloud Support:
Perform network administration tasks, including troubleshooting connectivity issues, managing network devices, and monitoring network performance.
Provide server support, including server maintenance, patching, and troubleshooting for Windows and Linux (specifically Ubuntu) servers.
Assist in the administration, monitoring, and support of corporate cloud environments (e.g., AWS, Azure, or GCP).
Experience with Sophos and Ruckus devices is a strong asset.
Assist with the design, implementation, and maintenance of network and server infrastructure.
Application installation, maintenance and support.
Google Workspace Administration:
Manage user accounts, groups, and permissions within Google Workspace (experience with automation tools like GAM is a plus).
Configure and maintain Google Workspace applications, including Gmail, Drive, Calendar, and Meet.
Implement, enforce, and audit security policies and compliance for Google Workspace.
Provide training and support to users on Google Workspace applications.
Ensure that data protection mechanisms and backups are in place and operating properly.
Documentation, Mentorship, and Training:
Create and maintain technical documentation, including knowledge base articles and troubleshooting guides.
Mentor, train, and provide technical guidance to Tier I and II help desk staff.
Assist in the creation and refinement of IT standard operating procedures (SOPs).
Project Support:
Assist with, and occasionally lead, IT projects as assigned by the Director.
Contribute to the evaluation, testing, and implementation of new technologies.
Other duties as assigned.
Minimum of 3-5 years of experience in an advanced desktop support, systems administration, or Tier III support role.
Bachelor's degree in Information Technology or a related field, or equivalent hands-on experience.
Strong, in-depth knowledge of Windows, macOS, and Ubuntu operating systems for end-user support.
Proficiency in diagnosing and troubleshooting complex hardware and software issues.
Solid understanding of operational cybersecurity principles (IAM, MFA, endpoint protection, vulnerability management) and experience managing security tools.
Solid experience with network administration, including TCP/IP, DNS, DHCP, and VPNs.
Experience with server administration (Windows Server and Ubuntu/Linux).
Familiarity with cloud platforms (AWS, Azure, GCP) and supporting cloud-based infrastructure.
Extensive experience with Google Workspace administration and security.
Excellent problem-solving and analytical skills with a focus on root-cause resolution.
Strong communication and interpersonal skills, with the ability to translate technical concepts to non-technical users.
Ability to work independently, manage multiple priorities, and collaborate effectively as part of a team.
Nice to Have: Familiarity with scripting/automation (PowerShell, Bash, Python) and ITIL/ITSM best practices.
Certifications: Relevant certifications (e.g., CompTIA A+, Network+, Security+, Server+, Linux+, AWS/Azure Cloud certifications, Google Workspace Administrator) are a strong plus.
About Novarc Technologies:
Novarc Technologies is a full-stack robotics company specializing in the design and manufacturing of cobots and AI-based machine vision solutions for autonomous welding. Novarc’s Spool Welding Robot (SWR) is the world’s first of its kind in pipe welding applications. As a proven pioneer in the field, Novarc’s team is dedicated to solving challenging welding automation problems that improve customers’ bottom line.
Why Novarc:
Growing Opportunities - We are in the process of maturing into a fast-growing medium-sized business.
Great place to be - We have created a fun, adventurous, and open-minded environment where our teams are encouraged to bond and expose a little weirdness.
Best People - Our team is made up of talented, intelligent, and hardworking people.
Lots of Opportunities - We are constantly looking for stand-out talent internally to move into leadership positions.
We are excited to invite you to join our growing team for this amazing journey!
"Novarc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, national or ethnic origin, color, political belief, marital or family status, religion, special abilities, age, sex or sexual orientation, or a criminal conviction or charge that is unrelated to employment of to the intended employment of that person. This applies to all our practices of recruitment, selection, promotion, training and development, health and safety, and compensation."
