grimsby, on guest service agent Jobs – 57 Openings This Week

Guest Services Agent - 1002
Waterfront Hotel Downtown Burlington —Burlington, ON
- $19–$20 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
6d
Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20 an hour
- Full-time
- Customer service
- Hotel
- No university degree
- Dental care
Quick apply
Hotel Guest Service Agent
Americana Resort Spa & Waterpark —Niagara Falls, ON
- $18 an hour
- Weekends as needed
- Sales
- Hotel
- High school diploma or GED
Quick apply
10d
Guest Service Agent
Best Western Plus Burlington Inn & Suites —Burlington, ON
- From $18.50 an hour
- Part-time
- Customer service
- English
- Microsoft Office
- Dental care
Quick apply
5d
Guest Service Agent
Sandman Hotel Group —Oakville, ON
- $19.60–$20.60 an hour
- Part-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
14d
Guest Service Agent
Motel 6 / Studio 6 —Burlington, ON
- $17.60 an hour
- Overtime
- Hospitality
- Sales
- Customer service
Quick apply
3d
FOH Rooms - Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20–$18.58 an hour
- Full-time
- Customer service
- Hotel
- No university degree
- Dental care
Quick apply
5d
Guest Service Agent/Night Auditor
TownePlace Suites By Marriott Niagara Falls —Niagara Falls, ON
- $17.50–$18.20 an hour
- Part-time
- Customer service
- Hotel
- Front desk
Quick apply
3d
Front Desk Agent
Fairfield Inn & Suites —Niagara Falls, ON
- From $18.50 an hour
- Weekends as needed
- Google Suite
- Customer service
- Hotel
Quick apply
Front Desk Agent/ Night Clerk
River Rapids Inn —Niagara Falls, ON
- From $17.85 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Dental care
- Vision care
Quick apply
Front Desk Agent
Hilton Garden Inn Toronto Airport West —Mississauga, ON
- $18.60–$19.60 an hour
- Full-time
- Microsoft Word
- Google Suite
- English
- Dental care
- Paid time off
Quick apply
Administrator
Bureau Veritas —Mississauga, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Tours - Tour Sales Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $17.60 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Dental care
Quick apply
Wedding Specialist
Hotel X Toronto —Toronto, ON
- $60,000–$65,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
FOH Rooms - Rooms Controller
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.50–$19.25 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
Quick apply
12d
Front Desk Agents - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn & Spa —Hamilton, ON
- $17 an hour
- Full-time
- Bar
- Hotel
- Restaurant
Quick apply
Miniature Train Attendant - Language Skills (student) / Agent(e) de bord du train miniature - compétence linguistiques (étudiant ou étudiante)
Parks of the St. Lawrence —Upper, ON
- $17.60–$18.45 an hour
- Part-time
- Customer service
- Cashiering
- Communication skills
Guest Service Agent
Comfort Inn Hamilton —Hamilton, ON
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
5d
Guest Service Agent (Full time/Part Time)
InnVest Hotels —Hamilton, ON
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
6d
Guest Service Agent
Comfort Hotel Niagara Falls —Niagara Falls, ON
- From $18 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Dental care
Quick apply
3d
Guest Services Agent
Sudbury Regent Street Inc (Niagara Fallsview Hotel & Suites) —Niagara Falls, ON
- $18.50 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
4d

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Guest Service Agent
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Guest Services Agent - 1002

Waterfront Hotel Downtown Burlington
Burlington, ON

Quick apply

Job details

Part-time
6 days ago

Skills

Bilingual
Microsoft Excel
Customer service
Microsoft Office
High school diploma or GED
Analysis skills
Hospitality Management
Front desk
College diploma
Hotel experience

Full job description

Guest Service Agent

Employer: Burlington 2020 Lakeshore Inc. (o/a Waterfront Hotel Downtown Burlington)

Location: Burlington, Ontario – Onsite

Employment Type: Part-Time

Schedule: Days / Evenings / Weekends / Shifts

Union or Non-Union Role: Non-Union

Job Summary

Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Guest Service Agent to efficiently handle any function of the front office from the reception.

If you carry the hospitality gene and passion to delivering and exceptional customer service experience and seeking for an exciting change...this is it. We want to meet you.

Key Responsibilities

Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
Performs credit card verifications; when declined contacts guest for alternative payment arrangements.
Room block all VIP's, group and special requests.
Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.
Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
Prepares guest keys using key envelopes and/or room slips.
Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
Issues and controls safety deposit boxes to guests in accordance with hotel procedures.
Mails any delayed guest charge receipts.
Assists with room reservations and switchboard operation when necessary.
Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
Negotiates rates within parameters set by the FOM.
Reports to supervisors any guest complaints or security issues.
Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
Handle all guest inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
Ensures guest satisfaction.

Requirements

Minimum of 2 years’ experience in Hotel Front Desk role preferred
Knowledge of Opera Reservations system is preferred
Day, evening and night availability and flexible working hours for a 24-hour establishment
Strong analytical abilities, detail oriented and able to multitask
High school or college diploma in Hospitality or Tourism an asset
Advanced knowledge of Excel & Microsoft Office
Bilingual an asset
Applicants must be legally authorized to work in Canada

Compensation

Expected Wage: $19.00 to $20.00 per hour

Vacancy Status

This job posting represents a current, existing vacancy: Yes

Use of Artificial Intelligence (AI) in Hiring

Artificial Intelligence is used in the hiring process: No

How to Apply:

Please apply for this posting through Indeed.

Accessibility & Equal Opportunity Statement

Waterfront Hotel is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted.

For additional information on our organization, please visit us at www.vrancor.com. Waterfront Hotel would like to hear from all interested candidates; accommodations are available throughout the recruitment process and the duration of employment.

Waterfront Hotel is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability–related accommodation to participate in the recruitment process, please email us or let the Recruiter know during the screening process.

Job Type: Part-time

Pay: $19.00-$20.00 per hour

Work Location: In person

Quick apply

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guest service agent jobs in grimsby, on

Guest Services Agent - 1002

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Guest Service Agent/Night Auditor

Front Desk Agent

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Administrator

Tours - Tour Sales Agent

Wedding Specialist

FOH Rooms - Rooms Controller

Front Desk Agents - Relocate to Waterton, Alberta (Seasonal)

Miniature Train Attendant - Language Skills (student) / Agent(e) de bord du train miniature - compétence linguistiques (étudiant ou étudiante)

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