SERVICE ADVISOR
MacLeans Sports Ltd. | Fredericton, NB
Are you organized, customer-focused, and committed to making sure customers receive excellent service from start to finish?
MacLeans Sports is looking for a Service Advisor to join our Service Department. This role is more than a counter position. We need someone who can build relationships with customers, coordinate workflow, support technicians, and help keep the department running smoothly every day.
If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding customer service, we’d like to hear from you.
About MacLeans Sports
MacLeans Sports is one of Atlantic Canada’s leading powersports dealerships, proudly representing Yamaha, Suzuki, KTM, Arctic Cat, Argo, and Starcraft Marine. For decades we have built our reputation on exceptional customer service, industry expertise, and a passion for the powersports lifestyle.
Our customers trust us with everything from motorcycles and ATVs to side-by-sides, snowmobiles, boats, and outboard motors. We are looking for someone who will help ensure every customer receives a professional, organized, and positive service experience.
What You’ll Do
- Serve as the primary point of contact between customers and the Service Department
- Schedule service appointments and manage repair order workflow
- Maintain regular communication with customers regarding repair status, timelines, and recommendations
- Coordinate with technicians, parts staff, and management to ensure repairs are completed efficiently
- Build estimates, explain repair recommendations, and obtain customer approvals
- Handle customer concerns professionally and confidently
- Monitor work in progress and ensure repair orders move through the shop effectively
- Support warranty administration and manufacturer requirements
- Help maintain organization, accountability, and a positive customer experience within the department
- Assist in identifying opportunities to improve efficiency, productivity, and customer satisfaction
- Support a positive team environment and contribute to department goals
What Makes Someone Successful In This Role
- Excellent communication and customer service skills
- Highly organized and able to manage multiple priorities simultaneously
- Ability to make decisions and solve problems independently
- Professional under pressure and capable of handling difficult situations calmly
- Strong attention to detail and follow-through
- Team-oriented with a willingness to support coworkers and customers
- Desire to continuously improve processes and customer experiences
Experience & Qualifications
- Previous experience as a Service Advisor, Service Writer, Parts Advisor, or similar customer-facing role preferred
- Powersports, automotive, marine, agricultural, or equipment industry experience considered an asset
- Strong computer skills and comfort learning dealership management systems
- Experience coordinating schedules, work orders, and customer communication
- Experience helping coordinate teams or workflows is considered an asset
Why Join MacLeans Sports?
- Competitive compensation package
- Health and dental benefits
- Employee discounts
- Ongoing training and professional development
- Stable, growing dealership with an excellent reputation
- Opportunity to make a meaningful impact within the service department
- Work with a passionate team in an exciting industry
We’re not just looking for someone to write repair orders.
We’re looking for someone who takes ownership, provides excellent customer service, and helps create a service experience that keeps customers coming back.
Apply today online or in-person and become part of the MacLeans Sports team.
Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount
- Vision care
Work Location: In person
