Okotoks, Ab Guest service agent Jobs – 32 Openings This Week

Guest Service Agent
Pomeroy Lodging LP —Calgary, AB
- $18 an hour
- Weekends as needed
- Hospitality
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Customer Service Agent, YYC (Part Time)
WestJet —Calgary, AB
- Part-time
- Customer service
- English
- Windows
Quick apply
1d
Guest Service Agent
Best Western Plus Calgary Centre Inn —Calgary, AB
- Weekends as needed
- Hospitality
- Customer service
- Hotel
Quick apply
"At Your Service" AYS Agent
The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown —Calgary, AB
- Part-time
- Customer service
- Hotel
- Restaurant
Quick apply
Residential Leasing Agent
Calgary Drop IN & Rehab Society Centre —Calgary, AB
- Full-time
- Customer service
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Tour Sales and Experience Curator
Vancouver Toonie Tours Ltd —Calgary, AB
- $32,429.31–$119,864.65 a year
- Full-time
- Spanish
- Sales
- Retail sales
- Profit sharing
- Dental care
Quick apply
Guest Service Agent / Front Counter Agent
CanaDream Career Page —Calgary, AB
- Overtime
- Customer service
- Hotel
- Driving
Quick apply
Guest Communication Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- Full-time
- Management
- Hotel
- Analysis skills
- Store discount
- Wellness program
8d
Switchboard Agent
Pomeroy Lodging LP —Calgary, AB
- From $18 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick apply
16h
Guest Relations Attendant- Olympic Oval, Faculty of Kinesiology
The University of Calgary —Calgary, AB
- Part-time
- CPR Certification
- Customer service
- Microsoft Office
1d
Front Desk Agent
Canadian Hostelling Association —Calgary, AB
- $18.14 an hour
- Hotel
- Front desk
Quick apply
12d
Night Guest Agent (Part-time)
FAIRMONT —Calgary, AB
- Part-time
- Hospitality
- Customer service
- Basic math
- Disability insurance
- Dental care
Quick apply
Memberships Coordinator
Mahogany Homeowners Association —Calgary, AB
- Overtime
- Customer service
- Databases
- Administrative experience
Front Desk Agent
Super 8 —Calgary, AB
- $15.00–$17.50 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Dental care
Quick apply
Front Desk Agent -Part Time
The Best Western Premier Calgary Plaza Hotel & Conference Centre —Calgary, AB
- $16.50 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
5d
Front Desk Agent
Hotel Arts Group —Calgary, AB
- Weekends as needed
- Hospitality
- Microsoft Office
- Hotel
Quick apply
Front Desk Agent
The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown —Calgary, AB
- Weekends as needed
- Customer service
- Hotel
- Phone etiquette
Quick apply
Night Auditor/Front Desk Agent
1393189 Ab ltd —Calgary, AB
- $16 an hour
- Weekends as needed
- Customer service
- Hotel
- Accounting
- Flexible schedule
Quick apply
12d

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Guest Service Agent

Pomeroy Lodging LP
Calgary, AB

Quick apply

Job details

Full-time
8 days ago

Skills

Hospitality
Microsoft Excel
Microsoft Outlook
Hospitality Management
Accounting
POS
Organizational skills
Front desk
Communication skills
Hotel experience
Office experience

Full job description

Guest Service Agent

Starting Rate of Pay: $18/hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery.

Job duties:

Checking guests into the hotel, checking out guests from the hotel and provide service whenever required
Provide courteous, professional and attentive guest service at all times
Establishing a personal rapport with the guest in order to learn about their needs and expectations
Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery
A personalized touch during all guest interactions to ensure they feel welcome and special
Must be able to work a variety of shifts mornings, afternoons, evenings and holidays
Strong and effective communication with all other departments, and strong team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc)
In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.

Employment Experience and Educational Requirements:

In order to be considered for this role, you have experience with POS systems, Excel and Outlook
You are able to work well under pressure in a fast-paced environment
Previous hotel front office experience or education completed within hospitality sector required
Degree or Diploma in Hospitality is preferred but not required
Professional in presentation and demeanor
Self-motivated, excellent organizational skills and the proven ability to work well under pressure

Physical Demands:

Required to stand for extended periods throughout the shift.
Ability to sit for extended periods while operating the switchboard and completing administrative tasks.
Repetitive hand, wrist, and finger movements (typing, data entry, processing payments, handling key cards, operating office equipment).
Frequently reaching and extending arms to provide guests with key cards, invoices, and other documents.
Regular bending, light crouching, and twisting to access drawers, printers, office supplies, and guest amenities.
Occasional lifting, carrying, pushing, or pulling of light to moderate items (e.g., guest luggage, guest packages or office supplies.
Verbal communication requiring clear speaking and active listening for extended periods in a fast-paced, guest-facing environment both in person and over the phone.
Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks:

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels
Discounted access to our Nordic Spa*
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.

Quick apply

Refine Your Search

guest service agent jobs in okotoks, ab

Guest Service Agent

Customer Service Agent, YYC (Part Time)

Guest Service Agent

"At Your Service" AYS Agent

Residential Leasing Agent

Tour Sales and Experience Curator

Guest Service Agent / Front Counter Agent

Guest Communication Manager - Based in Lake Louise

Switchboard Agent

Guest Relations Attendant- Olympic Oval, Faculty of Kinesiology

Front Desk Agent

Night Guest Agent (Part-time)

Memberships Coordinator

Front Desk Agent

Front Desk Agent -Part Time

Front Desk Agent

Front Desk Agent

Night Auditor/Front Desk Agent

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