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Talent Pool - Dispatcher Mortuary Assistant

Ministry of the Solicitor General
Toronto, ON

Apply Now

Job details

Temporary

Skills

Bilingual
Microsoft Word
French
Microsoft Outlook
English
Databases
Computer skills
Medical terminology
Communication skills

Full job description

Back to search results

Apply By: Thursday, July 9, 2026 11:59 pm EDT

Talent Pool - Dispatcher Mortuary Assistant

Job ID:

245200

Posting status:

Open

Organization:

Ministry of the Solicitor General

Division:

Ontario Forensic Pathology Service and Office of the Chief Coroner

City:

Toronto

Position(s) language:

English

Job term:

Temporary

Job code:

16061 - Technologist 1, Medical Lab

Salary:

$1,211.47 - $1,426.28 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

The Ontario Forensic Pathology Service (OFPS) and Office of the Chief Coroner (OCC) seeks a professional to provide coroner and transportation dispatching and morgue attendant duties. As an integral team member, you will work on rotating shifts within a 24/7 schedule, including statutory holidays and weekends as required.

About the job

In this role, you will:

Receive and appropriately direct requests for the services of on-call Coroners and Forensic Pathologists and body removal services located across the province by following standard operating procedures, directives and guidelines
Receive bodies/remains to the morgue for storage and post mortem examination by weighing the body/remains, and assigning appropriate storage
Advise and release bodies to legally entitled individuals/agencies and ensure paper work (i.e. Warrants for Post Mortem Examination) is in order for both incoming and outgoing bodies/remains
Maintain continuity of evidence and ensure appropriate handling procedures
Responsibly attend to inquiries from investigators, medical professionals and the public and route media enquiries to appropriate management staff
Communicate with next-of-kin regarding body identification, releasing of body/remains for disposition to funeral services, and providing various information (i.e. obtaining Medical Certificates of Death)
Appropriately triage after-hours calls including forwarding calls, if required, to Regional Supervising Coroners and after-hours on-call staff

What you bring to the team

Mandatory requirements

Ability to work rotating shifts in a 24/7 environment, including evenings, nights, weekends, and statutory holidays, as required.
Ability to work in an environment with frequent exposure to human remains, including handling and contact with bodies that may be contaminated, decomposed, extensively injured, and/or affected by arthropod activity.
Ability to work in conditions involving frequent exposure to strong and potentially unpleasant odours.
Ability to work safely in environments with potential exposure to infectious agents (e.g., viruses, bacteria, and communicable diseases such as HIV/AIDS, tuberculosis, hepatitis), while adhering to established health and safety protocols and universal precautions.

Computer and Software Skills

You have knowledge of computer database systems such as information/case management systems and other applicable software (e.g, F-Path, CIS and QuinC) to enter and retrieve information, utilize MS Outlook, and MS Word.
You have the ability to learn and effectively use telephone and dispatch technologies in a high-volume, 24/7 environment, including softphones, headsets, call-recording systems, and Computer-Aided Dispatch systems to support the assignment of Coroners across the province based on geographic location.

Oral Communication, Tact and Interpersonal Skills

You can respond promptly and professionally to regular and after-hours inquiries from a range of contacts to ensure evidence is maintained and investigations are conducted in an efficient and timely manner.
You have patience, empathy, and tact to effectively communicate with bereaved individuals and next-of-kin immediately following a death, both in-person and over the phone, to provide information, explain procedures, and respond to questions.
You can communicate effectively in situations involving heightened emotions or potential for extreme behaviour, maintaining professionalism while managing challenging interactions.
You have strong attention to detail when communicating and recording sensitive information, ensuring accuracy and completeness in a fast-paced environment.

Technical Knowledge and Skills

You have knowledge of, and experience with, procedures for handling human remains and related evidence, including continuity of evidence, health and safety requirements, and universal precautions.
You have the ability to assess incoming and outgoing bodies/remains and determine appropriate actions to ensure compliance with legislative, investigative, and safety standards.

Reasoning, Analytical and Problem-Solving Skills

You can identify priorities and matters requiring the Chief Coroner's or Chief Forensic Pathologist's attention.
You are able to review and interpret a variety of documents (e.g., warrants for post-mortem examinations, police sudden death/occurrence reports, morgue records, funeral home releases, subpoenas, and related correspondence) and coordinate pertinent paper flow within the branch.
You can determine the nature of calls received from external organizations and make decisions concerning the permissibility or confidentiality of information requested.
You can compile, report, and analyze data and statistics in response to requests from Coroners (e.g., number of calls on a specific case).

General Knowledge

You have the ability to acquire and apply knowledge of statutes and legislation related to the death investigation process (i.e. Coroners Act, Anatomy Act, Trillium Gift of Life Network Act, etc.).
You can acquire knowledge of relevant ministry and program directives, guidelines, policies and procedures to provide information and report findings to senior management.
You have an understanding of medical terminology to liaise with medical professionals and others regarding the nature, manner, and cause of death and circumstances surrounding a death.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

Additional information:

Apply by:

Thursday, July 9, 2026 11:59 pm EDT

Position details:

English Temporary, duration up to 12 months, 25 Morton Shulman Ave, Toronto, Toronto Region, Criminal Record and Judicial Matters Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3.7

Category:

Science

Posted on:

Wednesday, June 17, 2026

Note:

The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.
About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

How to apply:

You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

Apply Now

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Talent Pool - Dispatcher Mortuary Assistant

About the job

What you bring to the team

Mandatory requirements

Computer and Software Skills

Oral Communication, Tact and Interpersonal Skills

Technical Knowledge and Skills

Reasoning, Analytical and Problem-Solving Skills

General Knowledge

Don't meet every qualification?

Additional information:

How to apply: