ns customer experience representative Jobs – 37 Openings This Week

Customer Service Representative
Bedford Ready Mix —Lower Sackville, NS
- $27–$30 an hour
- 12 hour shift
- Sales
- Customer service
- English
- Wellness program
- Disability insurance
Quick apply
Customer Service Manager
Kohltech Windows & Entrance Systems —Debert, NS
- Full-time
- Sales
- Windows
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
5d
Customer Experience Representative
Dash Social —Halifax, NS
- Full-time
- Analysis skills
- Communication skills
- Marketing
9d
CSR, Contact Centre (Clerk 3)
Province of Nova Scotia —Halifax, NS
- $24.05–$26.91 an hour
- Monday to Friday
- Microsoft Outlook
- Customer service
- Communication skills
9d
Représentant (e) du service à la clientèle / Representative Client Service
ADP —Dartmouth, NS
- Full-time
- Bilingual
- Customer service
- English
- Tuition reimbursement
- Paid time off
4d

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Customer Service Representative
Book Depot —Thorold, ON
Engage with customers across multiple channels (phone, email, chat, social media, ticket system). Process tax exemption requests for retail and business…
$18.69–$21.75 an hour
Quick apply
3d
Bilingual Customer Service Representative
Makita Canada Inc. —Whitby, ON
Answering incoming customer calls regarding orders, pricing, billing, products, service, and general inquiries. How Makita supports our team members:*.
$20–$24 an hour
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Customer Service Representative

Bedford Ready Mix
Lower Sackville, NS

Quick apply

Job details

Full-time

Benefits

Extended health care
Wellness program
RRSP match
Disability insurance
Dental care
Paid time off
Company events
Employee assistance program
Vision care
RRSP
Life insurance
On-site parking

Skills

Sales
Customer service
Upselling
English
Microsoft Office
Organizational skills
Computer skills
Communication skills

Full job description

About Bedford Ready Mix

Bedford Ready Mix has been in operation since 1985 and is a proud member of OSCO Concrete & Aggregates Limited. We perform a mix of residential work along with large-scale industrial/commercial projects. OSCO Concrete also operates a large fleet of concrete pumps, including the largest concrete boom pump east of Montreal.

Job Summary

Reporting to the Operations Manager, the Customer Service Representative (Order Desk) is responsible for delivering high-quality customer service through high-volume inbound and outbound calls, ensuring all customer inquiries, orders, and service requests are handled accurately and efficiently.

This role is critical in supporting daily operations by ensuring all order details are clearly captured and communicated to the dispatch team. The successful candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The goal is to provide a responsive, professional customer experience while ensuring smooth scheduling and delivery execution.

Key Responsibilities

Manage high-volume inbound and outbound customer calls in a professional and efficient manner
Accurately process sales orders, quotes, and customer inquiries
Take and enter orders with a high degree of accuracy, ensuring all required details are captured
Assist customers with product inquiries, order placement, order tracking, and issue resolution
Schedule delivery times and coordinate closely with customers and dispatch to ensure timely service
Proactively follow up with customers regarding orders, changes, or service updates
Monitor order progress and adjust schedules as required to meet delivery commitments
Continuously assess and optimize scheduling to support operational efficiency
Verify order accuracy prior to dispatch to minimize errors and delays
Provide backup support for dispatch functions as required
Perform other related duties as assigned

Technical Requirements

Previous Customer Service Representative experience required, with a focus on inbound and outbound call handling
Strong computer skills, including experience with order entry systems and Microsoft Office
Experience working in an order desk, dispatch, or call centre environment is considered a strong asset
Familiarity with Halifax Regional Municipality (HRM) roadways is an asset
Experience in the concrete, construction, or trucking industry is a definite asset

Business Competencies

Exceptional attention to detail and accuracy in a high-volume environment
Strong communication skills with a professional and customer-focused approach
Proven ability to multi-task, prioritize, and manage competing demands
Strong problem-solving skills, with the ability to quickly adapt to changing schedules and customer needs
Ability to remain calm and effective under pressure in a fast-paced, deadline-driven environment

Work Environment & Cultural Expectations

Ability to work early mornings, days, and evening shifts based on operational needs
Extended hours based on operational needs
Participation in a rotating Closing and Saturday schedules
Ability to thrive in a high-volume, fast-paced order desk environment
Collaborative team player who can work effectively within a diverse workforce

As a member of the OSCO Construction Group, OSCO Concrete & Aggregates Limited offers a comprehensive compensation and benefits package including health and dental coverage, life insurance and RRSP options. Additionally, we offer health and wellness programming, years of service rewards and employee sport team sponsorships.

Job Type: Full-time

Pay: $27.00-$30.00 per hour

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Wellness program

Application question(s):

Do you have reliable transportation to and from the Bedford Ready Mix plant?
Are you available to work early mornings (as early as 5am) and long shifts (10–12 hours during peak season)?
Do you have previous customer service experience?
Do you have experience in the concrete, construction, or trucking industry?
Are you comfortable working Saturdays on rotation?

Language:

English (required)

Work Location: In person

Quick apply

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customer experience representative jobs in ns

Customer Service Representative

Customer Service Manager

Customer Experience Representative

CSR, Contact Centre (Clerk 3)

Représentant (e) du service à la clientèle / Representative Client Service

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