If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.
We are searching for an HR Systems Specialist to join our Project Management & Software Solutions Team based in Halifax, Nova Scotia.
Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:
- Comprehensive health, vision, and dental benefits plan including an Employee and Family Assistance Program
- Life, travel, and other insurances
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety
About the Opportunity
Reporting to the Manager of HR Systems, the HR Systems Specialist serves as a functional and technical subject matter expert for HR, Payroll, and Scheduling systems that support our teams across the organization. In this role, you will ensure systems are optimized, secure, and aligned with operational and workforce needs.
Sitting at the intersection of HR operations and technology, you will play a key role in enabling effective employee lifecycle management, workforce planning, and compliance with collective agreement requirements. You will collaborate closely with People & Culture, Payroll, Labour Relations, Scheduling teams, operational leaders, and vendors to translate business needs into practical, scalable system solutions.
This is a hands-on role focused on system configuration, data integrity, user experience, and continuous improvement—not software development or IT infrastructure.
You will contribute to the configuration and ongoing management of vendor-based applications, support system enhancements and upgrades, and drive improvements in data quality, reporting, and user adoption. Working in partnership with Product Owners, Business Analysts, and operational stakeholders, you will help deliver reliable, scalable solutions that enhance how our teams deliver care and services across our communities.
In addition, you will:
- Serve as a subject matter expert for assigned HR, Payroll, Scheduling, LMS, and workforce management systems.
- Configure and maintain systems to support HR processes, payroll rules, scheduling practices, employee records, and workforce workflows.
- Support the interpretation of collective agreements, policies, and operational requirements to inform system configuration, business rules, and reporting outputs.
- Provide day-to-day system support, including troubleshooting issues, resolving user inquiries, and coordinating ticket resolution with vendors and internal teams.
- Lead and support system enhancements, upgrades, and releases, including?configuration, testing, validation, and deployment.
- Partner with People & Culture, Payroll, Labour Relations, Scheduling teams, and operational leaders to gather, validate, and implement system requirements.
- Analyze system data and reporting to identify data quality issues, configuration gaps, usage trends, and process improvement opportunities.
- Support platform upgrades and implementation, plus user acceptance testing (UAT), regression testing, and system validation activities.
- Create and maintain user documentation, training materials, and standard operating procedures to promote adoption?and consistent system use.
- Guide and support application administrators and system users to ensure sustainable and effective use of platforms.
- Conduct system audits and support security, privacy, and access controls to meet organizational and legislative requirements.
About You
In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
- You are a systems-savvy HR professional (or a systems specialist with strong HR domain expertise) who understands how technology enables effective workforce operations.
- You value continuous improvement, collaboration, and accountability, and bring the following:
- Post-secondary education in Human Resources, Business Technology, Information Systems, or a related field
- 3–5+ years of experience supporting HRIS, payroll, scheduling, or workforce management systems
- Strong understanding of HR processes, including employee lifecycle transactions, organizational structures, workforce planning, scheduling, and payroll
- Proven experience working with SaaS-based HR or workforce systems (e.g., HRIS, payroll, and scheduling platforms), including a proven track record of managing a high volume of user support tickets through a credible triage and ticketing system.
- Demonstrated ability to translate business requirements into system configuration, workflows, business rules, and reporting solutions
- Experience supporting system upgrades, testing (UAT), implementations, and change initiatives
- Strong analytical and problem-solving skills, with the ability to read, write, and interpret SQL queries to extract, validate, and analyze HR systems data, troubleshoot issues, assess data quality, and identify improvement opportunities.
- Excellent stakeholder engagement and communication skills, with the ability to work effectively across HR, operations, and technical teams
- Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment.
