nova scotia guest service agent Jobs – 39 Openings This Week

Front Desk Agent
Holiday Inn Sydney-Waterfront —Sydney, NS
- From $18 an hour
- Overtime
- Hospitality
- Customer service
- Hotel
Quick apply
7d
Front Desk Agent
Hilton Garden Inn Halifax Airport —Goffs, NS
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Dental care
- Paid time off
Quick apply
6d
Manager on Duty – Guest Services
HFX Airport Hotel —Halifax, NS
- Up to $19.50 an hour
- Weekends as needed
- Customer service
- Hotel
- Supervising experience
- Dental care
- Vision care
Quick apply
14d
Reservation Sales Agent
Digby Pines Golf Resort and Spa —Digby, NS
- $17 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
Quick apply
12d
Residences - Part time & Full time Residential Services Agent
The Armour Group Limited —Halifax, NS
- Full-time
- Customer service
- English
- Hotel
- Employee assistance program
Quick apply
12d
guest service agent
Point Pleasant Lodge —Halifax, NS
- $16.75 an hour
- Weekends as needed
- English
- Databases
- Hotel
3d
guest service agent
Cove Oceanfront Campground —Lequille, NS
- $16.75–$18.00 an hour
- Part-time
- English
- Hotel
- Computer skills
- Flexible schedule
8d
Front Desk Agent
Oceanstone Resort & Spa —Indian Harbour, NS
- Weekends as needed
- Microsoft Word
- Google Suite
- Customer service
Quick apply
8d
Muir Hotel - CORE Reservations Agent
Muir Hotel —Halifax, NS
- Weekends as needed
- English
- Hotel
- High school diploma or GED
- Dental care
- Tuition reimbursement
Quick apply
13h
Front Desk Receptionist
Harbourview Inn & Suites, Sure Stay Collection By Best Western —Sydney, NS
- From $16.75 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
4d
Night Auditor
Lord Nelson Hotel & Suites —Halifax, NS
- $19.65 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
Quick apply
14h

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Front Desk Agent

Holiday Inn Sydney-Waterfront
Sydney, NS

Quick apply

Job details

Part-time | Full-time
7 days ago

Skills

Hospitality
Computer operation
Customer service
Front desk
Computer skills
Cash handling
Communication skills
Hotel experience

Full job description

Job Description: Front Desk Agent

Property: Holiday Inn Sydney-Waterfront
Location: Sydney, Nova Scotia
Department: Front Office
Reports To: Front Office Manager / General Manager

Position Summary

The Front Desk Agent is the first and last point of contact for our guests and plays a key role in delivering the welcoming, professional, and memorable experience expected at the Holiday Inn Sydney Waterfront. This position operates within a unionized workplace and is governed by the applicable Collective Agreement and Nova Scotia Labour Standards Code. The Front Desk Agent is responsible for providing exceptional guest service, handling reservations and check-ins/outs, resolving guest concerns, and supporting hotel operations in accordance with IHG brand standards, company policies, and union provisions.

Key Responsibilities

All duties are performed in accordance with the Collective Agreement, hotel policies, and the Nova Scotia Labour Standards Code.

Guest Services

Greet all guests warmly, professionally, and in a courteous manner
Complete guest check-ins and check-outs accurately and efficiently
Anticipate guest needs and provide information about hotel services, amenities, and local attractions
Handle guest inquiries, concerns, and complaints promptly, escalating issues when required
Ensure guest satisfaction and promote a positive guest experience at all times

Front Desk Operations

Process reservations, cancellations, and modifications using the property management system (PMS)
Maintain accurate guest accounts, including posting charges and processing payments
Balance cash, credit card, and other transactions at the end of each shift
Answer and direct incoming calls in a professional manner
Maintain accurate records and complete daily reports as required

Brand & Standards Compliance

Adhere to IHG brand standards, service culture, and operational procedures
Ensure compliance with hotel policies, safety standards, and confidentiality requirements
Uphold professional appearance and grooming standards

Communication & Teamwork

Communicate effectively with housekeeping, maintenance, food & beverage, and management teams
Share relevant guest information to ensure smooth operations and service continuity
Support colleagues during peak periods and contribute to a positive team environment

Health, Safety & Security

Follow all workplace health and safety policies
Assist with emergency procedures when required
Protect guest privacy and confidentiality at all times

Qualifications & Skills Required

Previous customer service experience (hospitality experience considered an asset)
Strong communication and interpersonal skills
Ability to remain calm and professional in a fast-paced, unionized environment
Basic computer skills and ability to learn hotel systems
Flexible availability in accordance with scheduling provisions of the Collective Agreement
Ability to stand for extended periods and perform light physical tasks

Preferred

Previous hotel front desk or reservations experience in a unionized setting
Familiarity with hotel property management systems (e.g., Opera)
Cash handling and reconciliation experience
Knowledge of the Sydney, NS area and local attractions

Core Competencies

Customer-focused mindset
Attention to detail and accuracy
Problem-solving and decision-making skills
Reliability and punctuality
Professionalism and discretion

Working Conditions

Shift-based role including days, evenings, weekends, and holidays, scheduled in accordance with the Collective Agreement
Hours of work, overtime, breaks, and rest periods are governed by the Nova Scotia Labour Standards Code and the Collective Agreement
Indoor, guest-facing environment
Moderate physical demands including standing, walking, and light lifting

Union & Labour Standards Compliance

Employment terms and conditions, including wages, hours of work, overtime, seniority, scheduling, leaves, discipline, and grievance procedures, are governed by the applicable Collective Agreement.

Equal Opportunity Statement

Holiday Inn Sydney Waterfront is an equal opportunity employer. We are committed to providing an inclusive and respectful workplace and welcome applications from all qualified individuals.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in nova scotia

Front Desk Agent

Front Desk Agent

Manager on Duty – Guest Services

Reservation Sales Agent

Residences - Part time & Full time Residential Services Agent

guest service agent

guest service agent

Front Desk Agent

Muir Hotel - CORE Reservations Agent

Front Desk Receptionist

Night Auditor

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