Specialist, Scheduling and Timekeeping Solutions
PHSA WorkForce Management
Burnaby, BC
Reporting to the Manager, Scheduling and Timekeeping Solutions (STS) within the Provincial Health Services Authority (PHSA), the Specialist, STS provides expert advice in relation to the delivery of optimal solutions for efficient access to information related to the staff scheduling and timekeeping functions across PHSA. The Specialist, STS also contributes to the development, implementation and evaluation of activities to ensure that the Scheduling and Timekeeping Solutions tools, processes and systems are working efficiently in order to improve scheduling and timekeeping transactional and reporting activities with human resources.
Scope and Complexity
The Specialist, STS works across all of PHSA providing IT support and functional troubleshooting in the area of scheduling and timekeeping systems utilization, maintenance, and information reporting. The Specialist contributes to the development, implementation and evaluation of scheduling and timekeeping and business process improvement strategies.
Communications
Key internal contacts include verbal and written communication with STS user group, human resources staff, finance staff and information management/information technology staff. Contact primarily involves consulting with others in area of expertise.
External contacts include communication with representatives from other organizations including other health care organizations and vendors. Contact primarily involves influencing and persuading others to reach the desired outcome.
What you’ll do
- Respond to user queries and inquiries, log, triage, track and escalate issues to permit timely resolution. Assist timekeepers with error correction remotely or through step-by-step instructions.
- Provide training to new or existing Scheduling and Timekeeping users through methods such as developing training materials and tools, and workshops, documenting processes and procedures, and delivering individual or group sessions. Develop, direct and provide orientation to both existing and new staff on new processes and systems.
- Assist Manager with the planning, development, implementation and evaluation of Scheduling and Timekeeping systems designed to address the organization’s overall systems and efficiency objectives.
- Assess client data needs and requirements and develop solutions to enable clients to achieve required business objectives. Review and make recommendations regarding existing or new reports, metrics and scheduling and timekeeping requirements. Develop and revise reports, metrics and requirements as required. Generate reports and metrics as required.
- Configure user rights application including adding and inactivating users, changing users, and adding, changing and inactivating rules and security profiles.
- Liaise with PDHIS and Finance as well as other key contacts across VPP, ensuring that Scheduling and Timekeeping practices are aligned across all agencies.
- Participate in working committees and task groups, attending meetings, influencing change and assessing trends and changes to scheduling and timekeeping practices, communicating relevant information to Manager, STS and identifying internal processes and interpretations which require change.
- Participate in implementation of new software and version upgrades. Provide functional analysis, produce test scripts, and user acceptance testing. Assess system upgrades and the impact on training tools, and update manuals and training tools are needed.
- Provide advice and expertise in relation to the application and interpretation of union contracts and on-contract terms and conditions relating to scheduling and timekeeping rules, policies and procedures.
- Conduct system audits, analyze results and take corrective action. Document and review any system irregularities liaising with PDHIS and Finance to resolve data anomalies or system questions.
- Contribute to business process improvement activities through methods such as: analyzing Scheduling and Timekeeping processes, recommending improvements using technological functionality and process redesign, and participating as a member of a team in the implementation of improvements.
- Assist with the maintenance and development of Scheduling and Timekeeping area of HR website and other electronic systems.
- Remain current on Scheduling and Timekeeping trends, issue and best practices through literature review, contact with peers at other organizations and attendance at seminars, workshops and educations programs.
- Perform other duties as required.
What you bring
Qualifications
- A level of education, training and experience equivalent to a Bachelor’s Degree in Human Resources Administration plus five (5) years of recent related experience working in a human resource environment including experience with human resource and payroll processes, including collective agreement and legislative requirements, customizing systems including developing new fields, tables and panels, in analyzing human resource processes and leading implementation, training for all ability levels on system functionally.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within PHSA WorkForce Management contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Ability to be customer service focused. Knowledge of database management principles. Advanced knowledge of relevant database, spreadsheet and human resources information systems. Ability to develop complex and customized queries and reports. Strong analytical, problem solving and system analysis skills. Excellent interpersonal and communication skills. Team player. Excellent time management skills. Ability to handle multiple concurrent tasks. Physical ability to perform the duties of the job.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary, Full-Time (Until May 2027)
Salary Range: $76,111- $109,409 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Avenue, Burnaby BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition #: 200416E, 200415E (2 positions available)
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on June 25, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
