At On Side, Cleaner Packers, also known as Contents Technicians show up every day with a can-do attitude and desire to help. When disaster strikes, Contents Technician teams are deployed to restore order out of chaos and clean up the aftermath. Working on site and in the On Side warehouse means no day or disaster is ever the same.
The Supervisor on this team reports to the Operations Manager and helps with the day-to-day direction of the team. Leading communications with Project Managers, Adjusters and trades communication skills are a necessary requirement of the job.
Compensation
- Salary Range: $26-$30 per hour
- Overtime opportunities (where applicable)
- On-call premium and overtime paid for rotating coverage
Benefits
- Extended health coverage (medical, dental, vision, etc.)
- Employee assistance program (EAP)
- Group RRSP, with company matching DPSP
- Life and disability insurance
- Opportunities for advancement and internal mobility
What You’ll Do
- Leading and providing direction to the team
- Training Contents Technicians in proper policies and procedures
- Communicating with cross-functional teams and clients
- Collaborating with internal and external team members to efficiently complete projects within budget, addressing scope issues through in-field reviews to maximize profitability of project
- Working with customers to restore personal and commercial items to pre-disaster state
- Packing and cataloging contents from disaster affected areas and creating inventory lists
- Cleaning contents and structures
- Cleaning fabrics and textiles
- Assisting contents/operations managers in performance evaluations and development of field staff
- Managing project documentation, including inventory
- Assisting with hands-on expertise to reduce additional trips to site/cost
What You Bring
- Minimum of 1 year of experience leading and supervising a team in a human services environment (e.g., healthcare, restoration, cleaning, hospitality, etc.)
- Experience with inventory management or processing is considered a strong asset
- Proven experience to manage team performance and support employee development
- Demonstrated commitment to corporate citizenship, social responsibility, and organizational values
- Strong communication skills, both written and verbal
- Proven ability to work collaboratively in a team-oriented environment
- Positive attitude with a genuine desire to help others
- Tech-savy with the ability to quickly learn and navigate digital tools and systems
- Experience with Encircle is a strong asset
- Exceptional organizational and time-management skills
- Physically fit (ability to lift, carry and pack boxes) and willingness to follow all company safety requirements
- Valid driver’s licence & clean drivers abstract
- Clean criminal record
Why You’ll Love Working Here
- A workplace that values respect, integrity, generosity, excellence and being customer driven
- Opportunities to grow your career and learn from the best in the industry
- A culture that celebrates teamwork, inclusion, and customer-driven service
Of Note:
Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work may be required. Meaning you might work regular weekday hours and participate in a rotating after-hours on-call schedule.
At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do.
Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos.
Make a real impact, do work that matters, and grow your career with us.
*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.
Job Types: Full-time, Permanent
Pay: $26.00-$30.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care
Application question(s):
- Do you consider yourself to be a leader, organized and self motivated? This position requires a high degree of making logical decisions, dealing with home-owners, Project Managers, schedules and job duties. Describe how you could be an asset to On Side Restoration:
- Can you describe a time when you had to hold a teammate or crew member accountable for their responsibilities on a project? How did you handle it, and what was the outcome?
- How do you ensure that everyone on your team understands and follows health and safety requirements on a job site?
- This role requires strong attention to detail, how do you maintain accuracy in your work?
- What strategies have you used to improve team performance in previous roles?
- This role requires strong technical skills, can you describe your experience quickly learning and using new digital tools and systems?
Experience:
- cleaning/packing/moving residential contents: 1 year (preferred)
- leading teams: 1 year (preferred)
Licence/Certification:
- Canadian Driver's License (required)
Work Location: In person
