At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
About the Position
The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed correctly. As required you will provide support to ALS clients on our processes and technical requirements relating to their samples.
Specific Responsibilities
Ensures that work orders are entered accurately and in a timely manner;
Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
Identifies and resolves internal and external problems when they arise;
Ensures that all Standard Operating Procedures are adhered to;
Communicate with Client Services/Marketing Group and V_Branch;
Proper and timely follow-up of client enquiries or requests;
Follow up on “on hold” work orders;
Greet all internal and external customers courteously, determine their needs, and direct them to the proper person;
Directing calls and taking messages when necessary;
Processing a variety of paperwork;
Notifies the appropriate employee when mail or packages arrive so they can be picked up and/or delivered in a timely manner;
Maintain a positive work environment through active team participation and a focus on quality customer service;
Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
Observe established safety regulations and comply with all ALS health and safety policies and procedures;
Other duties as assigned.
Required Knowledge, Skills & Abilities
Strong interpersonal, leadership and organizational and communication skills;
Strong Microsoft Office Suite skills;
Excellent English communication skills both written and verbal;
Strong customer service focus, interpersonal and organizational abilities;
Highly motivated and able to work as part of the team;
Detail oriented and quality focused individual
Required Qualifications
Physical Demands
Our Benefits Include:
An estimated hourly pay of $29.27 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
Additional vacation days for years of service
Business support for education or training after 9 months with the company
Learning & development opportunities (unlimited access to e-learnings and more)
Please note: Benefits vary based on employee status.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
