Stem Health is reimagining the primary care experience for individuals who want a more thoughtful relationship with their health. Physician-led and membership-based, we combine medical excellence with the warmth of hospitality, anchored in a beautifully designed flagship clinic at First Canadian Place, opening September 2026. Our care model is relationship-based, data-informed, and built on time, trust, and exceptional service.
Stem Health is building something rare: a clinical model where exceptional medicine and exceptional hospitality are inseparable. The VP of Clinical Operations is the leader who turns that vision into a durable, scalable operating system the standards, structures, and culture that allow clinical excellence to be consistent and repeatable across the organization.Partnering closely with the Medical Director in shaping the clinical model, the VP of Clinical Operations owns the full clinical operating function: organizational design, quality and regulatory governance, clinical workforce strategy, and the operational infrastructure that underpins Stem Health's care model. We're looking for a clinical leader who has scaled care delivery before: someone who thinks in systems and standards as naturally as they think in patient outcomes, who can grow a clinical organization, and who has the gravitas to operate as a true partner to the Medical Director in defining what Stem Health becomes.
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Own the clinical operations strategy for Stem Health, translating the company's care philosophy into scalable systems, standards, and operating procedures.
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Build and lead the clinical management structure, including hiring, developing, and managing Clinical Managers and other clinical leaders.
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Define the long-term clinical workforce strategy staffing models, career pathways, and leadership pipelines to support the flagship clinic.
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Provide clinical operations reporting and insight to support leadership decision-making on growth, capital planning, and organizational design.
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Design and own the clinical operating model that underpins care delivery across the organization: workflows, protocols, staffing ratios, and service standards that define the Stem Health experience.
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Establish and govern an enterprise-level quality improvement program, including clinical KPIs, outcome tracking, and audit frameworks that hold the clinic to a consistent, measurable standard.
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Own ultimate accountability for clinical incident management, root cause analysis, and corrective action programs, ensuring rigorous follow-through and reporting to the CEO and Medical Director.
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Build the systems and dashboards needed to track clinical outcomes, safety metrics, and member satisfaction at an organizational level, using data to drive quality priorities and resourcing decisions.
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Hold ultimate accountability for regulatory compliance across all clinical operations, including College of Nurses of Ontario (CNO) standards, applicable allied health college standards, and Ontario Health regulations.
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Own the organization's Infection Prevention and Control (IPAC) governance framework, ensuring alignment with Public Health Ontario guidelines and Ontario Regulation 261/17.
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Oversee medication management, credentialing, and clinical documentation governance, ensuring the clinic is consistently audit-ready.
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Anticipate and prepare the organization for regulatory change, and serve as Stem Health's senior point of accountability for clinical risk.
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Recruit, mentor, and develop the clinical leadership team, building a culture of accountability, clinical rigor, and psychological safety that extends from the executive level down to the front line.
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Partner with HR on clinical hiring strategy, compensation philosophy, and performance frameworks for the clinical workforce.
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Champion clinical education and professional development programs that position Stem Health as a destination for top clinical talent.
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Set the tone for how clinical and concierge functions integrate, ensuring the member experience remains seamless as the organization scales.
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Evaluate and build relationships with strategic clinical partners, diagnostic providers, and technology vendors that support Stem Health's growth.
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Stay ahead of innovations in care delivery, clinical technology, and operating models that could differentiate Stem Health as it scales.
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A senior clinical leadership credential (e.g., regulated health professional designation in good standing with the applicable Ontario college), or equivalent executive operating experience in a clinical environment; an advanced degree in health administration, business, or a related field (MHA, MBA, or equivalent) is a strong asset.
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10+ years of progressive clinical and operational leadership experience, including significant experience building or scaling clinical operations in a high-growth environment.
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Demonstrated success designing clinical operating models, quality programs, and governance frameworks at an organizational level.
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Deep working knowledge of Ontario regulatory requirements, CNO standards, IPAC guidelines, and applicable health legislation (PHIPA, OHSA), with experience operating at the governance and accountability level rather than day-to-day execution.
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Track record of building and leading clinical leadership teams, including hiring and developing managers who run clinic-level operations.
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Experience partnering with senior leadership on strategy, growth planning, and operational reporting.
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Comfort operating in a fast-moving, founder-led environment, with the judgment to balance speed with clinical rigor.
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Proficiency with EHR/EMR systems and modern clinical technology; experience evaluating or implementing clinical technology at scale is an asset.
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Executive clinical leadership building organizations, not just managing teams.
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Strategic and systems thinking, with the ability to translate vision into operating infrastructure.
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Quality governance, clinical risk management, and regulatory accountability at an enterprise level.
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Organizational design and clinical talent strategy.
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Executive communication and stakeholder management credible with clinicians, the C-suite, and the board.
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A deep belief that clinical excellence and exceptional hospitality are inseparable.
You've already done this once — built or significantly scaled a clinical operation, not just run one. You think as naturally about organizational design and governance as you do about patient safety, and you know how to build a clinical culture that holds together as the team grows. You're equally comfortable shaping growth strategy and stepping into a clinical leadership meeting about a quality concern. You want a founding seat at the table, the latitude to build the function from scratch, and the accountability that comes with it.
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A founding executive role at a physician-led, membership-based clinic opening at First Canadian Place in September 2026 — with the opportunity to build the clinical operating function from the ground up and shape what it becomes as Stem Health grows.
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Direct partnership with the Medical Director in defining Stem Health's clinical strategy, culture, and standards.
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Real influence over growth, resourcing, and the future direction of the clinical organization.
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A care model built on time, trust, and relationships — the kind of clinical environment you've always wanted to build and lead.
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Significant scope for growth: as Stem Health expands, so does the scale and impact of this role.
