We are transforming how we build and deliver technology—and we’re looking for thoughtful, experienced leaders to help shape that journey. Our Affinity Insurance Technology team builds software that supports critical customer and employee experiences, used every day across the business. If you’re motivated by coaching others, solving complex technical problems, and delivering high‑quality, reliable systems at scale, this role offers the opportunity to make a meaningful impact while growing both people and platforms.
As an Engineering Manager, you will lead one or more cross‑functional engineering squads and play a key role in translating business objectives into well‑designed, scalable technical solutions. You will create an environment where engineers can do their best work—through trust, clear direction, and continuous improvement—while ensuring delivery excellence, operational stability, and alignment with enterprise standards.
Position Responsibilities:
People leadership and team development
- Lead, coach, and develop a diverse team of engineers, fostering psychological safety, engagement, and continuous learning.
- Support career growth through regular feedback, mentoring, and development opportunities.
- Build strong, collaborative team dynamics by aligning work to team strengths and capabilities.
- Help attract, onboard, and retain talent as teams grow or evolve.
Delivery and execution
- Partner closely with Product Owners, Architects, and Engineers to identify problems and deliver valuable, user‑focused solutions.
- Guide the delivery of new products, enhancements, and technology upgrades using scalable and maintainable designs.
- Ensure the reliability, performance, and security of critical applications.
- Monitor progress against commitments, proactively removing blockers and addressing risks.
- Communicate delivery status, dependencies, and impacts clearly to senior stakeholders.
Technical and strategic leadership
- Translate complex program requirements into clear, actionable technical direction.
- Ensure solutions align with enterprise architecture, security, and compliance standards.
- Influence technical decision‑making with internal and external partners.
- Collaborate across teams to improve processes, tooling, and ways of working.
- Stay informed of emerging technologies and policy changes that could affect platforms or delivery.
Required Qualifications:
- 4+ years experience leading technology teams of 8+, with accountability for delivery, people development, and quality outcomes.
- Demonstrated success building and supporting high‑performing teams in hybrid or distributed environments.
- Comfort working across a broad technology landscape, including modern web applications, APIs, backend systems, and legacy platforms.
- Practical experience with Agile and DevOps practices, such as continuous integration, automated testing, and iterative delivery.
- Strong communication skills, with the ability to explain technical concepts clearly to both technical and non‑technical audiences.
Preferred Qualifications:
- Experience delivering large‑scale software initiatives and/or operating within enterprise‑level Agile transformations.
- A continuous improvement mindset, with curiosity and openness to learning from both successes and challenges.
- Strong problem‑solving and organizational skills in complex, evolving environments.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are
- more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Waterloo, Ontario
Hybrid
Salary range is expected to be between
$113,000.00 CAD - $163,000.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
