alberta technical support analyst Jobs – 34 Openings This Week

Global Service Desk (GSD) Analyst - Part Time
Long View Systems —Edmonton, AB
- $22 an hour
- Temporary
- Hybrid work
- Customer service
- Communication skills
4d
Software Data Analyst
Ameresco —Calgary, AB
- Immediate opening
- Microsoft Excel
- Microsoft Office
- Project management
Bilingual Service Desk Analyst
Maplesoft Group —Calgary, AB
- $25–$50 an hour
- Bilingual
- Customer service
- English
MS Dynamics 365 System Administrator / BI Analyst
Central Alberta Immigrant Women's Association —Red Deer, AB
- $56,376.28–$110,001.69 a year
- Full-time
- Azure
- Oracle
- DevOps
- Dental care
Quick apply
Bilingual (French and English) Sales Support Analyst
PBS Systems —Calgary, AB
- $4,800 a month
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
10d

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Senior Technical Support Specialist
Nesto Cloud —Calgary, AB
Strong communication skills and ability to work with both technical and non-technical users at all levels of the organization.
Quick apply
technical support specialist – information technology (IT)
Uniway Computers NW —Calgary, AB
Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills…
$36 an hour
3d

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#1212 PFT IT Support Analyst/PolicyTech Administrator
YORK REGION CHILDREN'S AID SOCIETY —Newmarket, ON
As a leader within the child welfare sector, we partner with parents, caregivers, and community to provide a safe environment for children and youth, through…
$53,094.00–$65,510.80 a year
Quick apply
4d
Technical Support Analyst (Hybrid)
Broadridge —Toronto, ON
RRSP program with company match, paid parental leave, competitive vacation days and more. Bachelor’s degree in Information Technology, Computer Science,…
$65,000–$80,000 a year

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Global Service Desk (GSD) Analyst - Part Time

Long View Systems
Edmonton, AB

Apply Now

Job details

Temporary
4 days ago

Skills

Incident management
Customer service
Technical support
Communication skills
CompTIA A+

Full job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?

We are looking for a professional and eager Part Time Global Service Desk Analyst for our Integrated Global Services team located across the following locations Calgary, Edmonton, Toronto, Vancouver, or the greater areas! You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

A Day in the life:

Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
Understand and assist with all internal and external escalations
Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What you bring:

2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
The ability to speak in a professional environment
Excellent written and verbal communication skills
Proven ability to troubleshoot and resolve technical and procedural issues
Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
Capability to establish rapport among peers and colleagues
Proven ability to provide superior customer service both on and off of the phone

What makes you awesome:

ITIL Incident Management understanding
A+ Certification

Why work at Long View:

Great people and culture
Recognition programs
FUN is one of our core values

Shift Availability:

Monday - Friday, 7:00 AM - 1:00 PM MST

Ability to work additional hours during busier seasons

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

Apply Now

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technical support analyst jobs in alberta

Global Service Desk (GSD) Analyst - Part Time

Software Data Analyst

Bilingual Service Desk Analyst

MS Dynamics 365 System Administrator / BI Analyst

Bilingual (French and English) Sales Support Analyst

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