At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.
Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.
Let’s shape the future of banking together!
What you will be doing:
Contributes to Tangerine’s overall success and growth of Tangerine Wealth by building trusted relationships with new and existing clients. Models an entrepreneurial mindset and ensures specific individual activity targets, goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations and internal policies and procedures.
Is this role right for you? In this role, you will be:
- Develop and build trusted client relationships by proactively delivering effective investments and financial advice:
- Conduct deep discovery and financial needs assessments to understand clients’ life priorities and preferences, goals, financial position, and risk appetite.
- Offer tailored, high-quality financial advice on investments based on clients’ life priorities and preferences, leveraging strong subject matter expertise of Tangerine investments products, including structure, features, risks, and costs.
- Using marketing and lead generation data, and through proactive prospecting outreach, seek out, identify and connect with existing Tangerine clients and prospects to build new client relationships.
- Identify and refer opportunities for savings, loans, and other financial services products to provide holistic support and advice.
- In client interactions, use language and share information appropriate to the client’s level of investment knowledge, interest, and sophistication.
Educate and empower clients to use online and digital self-serve tools.
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- Effectively execute business development activities focused on driving growth to the Wealth business:
- Implement a highly proactive client contact strategy, including planned calls and leveraging referrals.
- Conduct outbound marketing activities to attract business from new and existing clients.
Work closely with marketing and lead generation teams on strategy and execution.
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- Contribute to the effectiveness of the Tangerine Wealth team:
- Establish and maintain personal finance expertise by participating in ongoing professional development.
- Keep informed and current on financial services/market trends and new Tangerine products, services, and initiatives.
- Work toward meeting productivity goals and targets.
Identify areas and recommend solutions to the Management team to improve the overall client experience.
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- Minimize Tangerine’s exposure to risk:
- Ensure all client interactions rigorously adhere to the Global Sales Principles guidelines.
- Comply with regulatory activities and guidelines as part of the sales process, including (but not limited to) Privacy, Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Financial Consumer Agency of Canada (FCAC), Know Your Client (KYC), Canadian Deposit Insurance Corporation (CDIC), Mutual Fund Dealer Association (MFDA) rules, regulations and policies, as well as Scotia Securities Inc. (SSI) guidelines/processes and Guidelines for Business Conduct.
- Adhere to Tangerine security procedures, including internal policies and processes, assigned authorities, and limits.
- Stay current on compliance and regulatory requirements.
- Ensure strict adherence to security procedures, assigned authorities, and limits.
Escalate fraudulent activities, unusual occurrences, and issues/deficiencies/trends to your direct supervisor and/or Manager and/or escalation protocols.
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- Other:
- Championing a client- obsessed culture
- Leveraging a growth mindset, embracing learning and continuous improvement
- Contributing to a dynamic workplace fostering trust, integrity and inclusion
- Removing obstacles to drive momentum across teams
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Deliver personalized, advice-driven conversations that reflect client priorities
- Uncover client goals and needs through deep discovery
- Build long-term relationships by supporting clients across life stages
- Provide informed investment advice using strong product knowledge
- Apply market insights to enhance client recommendations
- Ensure all interactions meet regulatory and compliance standards
- Managing a sales process
- Ability to multi-task and work in a dynamic and changing environment
- Post-secondary education in Business or a related field
- Minimum 3-5 years of work experience, as a financial planner or investment advisor, dealing 1:1 with clients
- Preferably previous registration with an Investment Dealer and experience in Stocks, Bonds, ETFs and Mutual funds
- Minimum Requirement: Licensed as a Mutual Fund Dealing Representatives
- Either working towards or successfully completed either Certified Financial Planner (CFP) or Personal Financial Planner (PFP) designations.
- Fluent verbal and written communication skills in English
- Fluent verbal and written communication skills in French is an asset
- Excellent sales and client service skills
- Proven networking, client acquisition, and interpersonal skills
- Comfort and confidence adapting to new tools and ways of working
- AI fluency
- A craving to contribute to a high-performing team
- Ability to drive results in periods of change
- Track record of fostering an inclusive culture
What's in it for you?
- You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
- We are creating something game changing and you get to make your mark on it.
- You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
- From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*
- Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
Location(s): Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
