Job Title: Equipment Installation Coordinator
Department: Post Sales
Division: Sales Group
Location: MULTIVAC Canada Inc. (Richmond)
Time Utilization:
Expectation of up to 20% travel and 80% preparation and follow up. Normal business hours are 8:00am to 5:00pm. Schedule needs to be flexible to accommodate meetings, acceptance testing, customer schedules, and all other deliverable requirements.
Essential Duties and Responsibilities
Includes the following however other related duties may be assigned from time to time.
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Review the Order Submittal from the Equipment Sales member and process the order through SAP.
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Coordinate & manage kick-off meetings with all relevant departments present starting with order announcement.
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During kick-off meeting, review of customer specific requirements (URS) and submittal of recommended exceptions within a necessary project timeline.
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Maintain the status in an online portal along with key milestones by working closely with the respective factory(s) and internal/external specialist(s) alongside the Customer to facilitate the consolidation of Technical Order Documents.
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Coordinate pre-install visits and installations ensuring that resources are planned and all required documentation has been obtained and sent to all internal departments or outside agencies as required. Ensure that customers are advised of requirements prior to delivery (i.e. utilities).
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Responsible for all after-sales coordination of equipment commissioning at customer locations. Ownership of equipment installation & commissioning remains with this role until the customer has signed off and any deficiencies are closed.
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Provide post-project debriefings to operations team and departments involved to drive improvement, determine root causes of problems. This information would be used to improve/modify existing processes.
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Incidental coordination for special technical initiatives and specific sales as defined by management.
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Maintain shipment tracking with Order Entry & Logistics Administrator.
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Works with departmental management to ensure sufficient resources are allocated to each installation. Work with the Service department towards customer acceptance.
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Attend and participate in meetings and other company specified activities, as required.
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Maintain and increase current knowledge of MULTIVAC product development. As well, be an active student of the packaging industry, MULTIVAC, automation, and the competition to facilitate personal growth through internal and external resources.
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Success in this role will be determined on achievement of the following post-sales responsibilities:
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Updating and communication about layout, approvals, etc.
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Project debriefs on key stats. Items include number of days actually needed at completion vs. sale, cost overruns, extras, technician time, product line issues, etc.
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Identify trends.
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Ensure logistics are performed in timely manner
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Planning – Maintain a schedule
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Ensure execution is performed in timely manner
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Ensure documentation is obtained and received in a timely manner
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Drive issue or deficiencies to resolution in shortest possible time frame
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Closing the file externally and internally
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Communicating all activity and progress as required internally and externally.
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Handover to Customer Care Team. Include notification to Scheduling, Spares & Technical Support.
After-Sales Support
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Build and maintain strong relationship with customers
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Address potential questions or concerns raised by customers or Sales team
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
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Bachelor's degree or Certificate in technical curriculum or equivalent from 3+ year College or University.
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3+ years’ experience in Capital Expenditure (CAPEX) or Consultancy (primary packaging preferred) in the food industry.
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Previous high volume coordination experience required.
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Commercial aptitude
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Technical aptitude
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Bilingual French is an asset.
Math Ability:
Ability to work with mathematical concepts such as calculating Overall Equipment Efficiency. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; reason and analyze options. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be detailed oriented.
Computer Skills:
To perform this job successfully, an individual should have knowledge of MS-Office programs, MS-Project or equivalent, design software (.dwg file manipulation, with 3D file manipulation as a benefit).
Certificates and Licenses:
Current valid driver’s license and the ability to obtain a passport for travel as required by position.
MULTIVAC Behaviour Standard:
Maintain a positive work atmosphere by acting and communicating in a respectful manner with customers, clients, co-workers, and management.
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