trail, bc general manager of operations Jobs – 31 Openings This Week

Manager, Service Operations & Support
CityWest Cable and Telephone Corp —British Columbia
- $95,000–$105,000 a year
- Full-time
- Engineering
- No university degree
- Computer networking
- Wellness program
- Disability insurance
Quick apply
1d
Lodge Manager (Remote Location, year-round position)
Bell2 Lodge —British Columbia
- From $290 a day
- Full-time
- Microsoft Word
- Hospitality
- Google Suite
- Dental care
- Life insurance
Quick apply
Payroll & Accounting Coordinator
Spearhead —Nelson, BC
- Full-time
- Microsoft Excel
- Accounting
- QuickBooks
- Mileage reimbursement
- Dental care
Quick apply
Project Superintendent (Geotechnical Construction)
Canada Geo-Solutions, Inc. —Canada
- $100,000–$150,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Disability insurance
Quick apply
FOREMAN (Retail/Restaurant Remodel Construction)
Davaco ULC —Canada
- Travel
- Restaurant
- Communication skills
Quick apply
Core Logger - Geologist (Contract)
Geominex Consultants Inc —British Columbia
- $350–$450 a day
- Temporary
- Microsoft Office
- Bachelor's
- Computer skills
Quick apply
16h
Production Coordinator
Kalesnikoff Lumber —Castlegar, BC
- $58,560 a year
- Overtime
- Microsoft Excel
- Engineering
- ERP systems
- Store discount
- Wellness program
Quick apply
5d
Director of Sales
Stella-Jones Inc. —Canada
- Full-time
- Sales
- Customer service
- Engineering
- Disability insurance
- Dental care
6d
Construction Health & Safety Project Manager (Rapid Transit)
Metrolinx —Canada
- $93,798 a year
- Full-time
- Engineering
- Construction
1d

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Manager, Service Operations & Support

CityWest Cable and Telephone Corp
British Columbia

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Extended health care
Wellness program
Disability insurance
Dental care
Paid time off
Company pension
Work from home
Employee assistance program
Vision care
Life insurance

Skills

Engineering
Post-secondary education
Process improvement
Technical support
Computer networking
Telecommunication
Communication skills

Full job description

General Summary

Reporting to the VP Inside Plant, the Manager, Service Operations & Support is responsible for the stability, performance, and continuous improvement of live services across CityWest’s Inside Plant environment.

This role owns end-to-end service operations post-activation, ensuring services meet defined standards for availability, performance, and customer experience. The Manager leads Technical Support Representatives (TSR), Video, Telephony, Business Services, and IT support functions, ensuring disciplined execution across incident response, service restoration, and operational support.

A core mandate of this role is to drive automation-first operations, reducing manual intervention, improving response times, and enabling scalable service delivery.

Operating within a matrixed environment, the role ensures strong alignment between implementation and operations, with clear ownership of services transitioning into steady-state support.

Principle Accountabilities

Own end-to-end service performance (uptime, reliability, service quality)
Define and manage SLA/SLO frameworks, including measurement and reporting
Lead TSR and Service/IT teams, ensuring coverage, scheduling, and capability depth
Enforce structured incident management and root cause analysis (RCA)
Improve ticket discipline, workflow visibility, and resolution performance
Drive automation strategy and execution across service operations:
Automate incident detection, triage, and resolution workflows
Reduce manual, repetitive ticket handling
Enable self-healing and auto-remediation where feasible
Expand and maintain proactive monitoring and alerting coverage
Ensure clear service ownership post-activation, including support readiness
Coordinate with Implementation, Network, and Construction teams for seamless handoff
Ensure timely communication of service impacts and major incidents
Maintain operational continuity and scalable support coverage

Education and Experience

Post-secondary education in networking, telecommunications, engineering technology, or related discipline, or equivalent experience.
Minimum of seven (7) years of experience in a service provider network environment with a strong emphasis on service delivery, process improvement and automation.
Previous experience leading technical teams or providing functional leadership.
Network or telecommunications certifications are considered a strong asset.
Experience leading implementation and operational readiness of complex technical initiatives.
Background in telecommunications, infrastructure, systems implementation, or network operations is an asset.
Demonstrated success working in matrixed, cross‑functional environments.
Strong leadership, coordination, and problem‑solving skills.
Ability to translate project outputs into operationally supportable services.
Strong communication skills across technical, operational, and leadership audiences.

Pay: $95,000.00-$105,000.00 per year

Benefits:

Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Wellness program
Work from home

Application question(s):

Do you have previous experience leading technical teams or providing functional leadership?
Do you have experience leading implementation and operational readiness of complex technical initiatives?

Experience:

service Provider network environment : 7 years (preferred)

Work Location: Remote

Quick apply

Refine Your Search

general manager of operations jobs in trail, bc

Manager, Service Operations & Support

Lodge Manager (Remote Location, year-round position)

Payroll & Accounting Coordinator

Project Superintendent (Geotechnical Construction)

FOREMAN (Retail/Restaurant Remodel Construction)

Core Logger - Geologist (Contract)

Production Coordinator

Director of Sales

Construction Health & Safety Project Manager (Rapid Transit)

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