Indeed Job Title (SEO): Service Manager – Harley-Davidson + Powersports (Fixed Ops / Technician Production Focus)
Job Type: Full-time | In person | Grande Prairie, AB
Schedule (Seasonal): May–Sept Mon–Sat 8:30–5:30 | Oct–Apr Tue–Sat 8:30–5:30
This isn’t a caretaker role. It’s a build role.
We’re looking for a Recreational Service Manager to lead the service operation across Harley-Davidson and Motorsports with one clear mission: predictable, sustainable technician production—without sacrificing quality, safety, or culture. You’ll inherit momentum, not excuses. While a lot of dealers are under pressure, our plan is growth and scale. We’re part of the Bannister Auto Group, recognized as one of Canada’s Best Managed Companies.
You’ll be leading in a market that’s genuinely unique. We’re the last Harley-Davidson dealer on the road to Alaska, and we routinely see riders traveling through from across Canada, the U.S., and overseas. That keeps the work mix interesting and the standards high—because you’re not just “closing ROs,” you’re keeping people moving on trips they planned for years.
What success looks like here (your KPIs)
Your scorecard is technician production and the drivers that actually create it:
- Effective labor hours sold vs available hours (productivity/utilization)
- Efficiency (hours billed vs hours worked, based on how your shop measures it)
- Hours per RO and consistent upsell process (done ethically, based on inspection quality)
- WIP control and cycle time (flow, dispatch discipline, fewer stuck jobs)
- Comeback rate and quality control (fix it right, protect customer trust)
- Training progress and capability growth (especially diagnostics/electrical)
- Safety and shop standards (a shop people can work in long-term)
What you’ll be doing
You’ll run the daily operating system that makes techs productive:
- Build and enforce the workflow: dispatch, triage, parts coordination, and QC
- Coach advisors and techs on clean stories, clear estimates, and execution discipline
- Recruit, retain, and develop technicians (including mentoring and structured onboarding)
- Manage shop capacity planning around seasonal swings (May–Sept vs Oct–Apr)
- Own the culture: clear expectations, fair accountability, and a calm, professional environment
Who this is for
This role fits someone who:
- Has led a dealership or independent shop service team (automotive or powersports)
- Understands that technician production is a system (not a “work harder” speech)
- Is comfortable holding people accountable and being held accountable
- Can build trust with techs, advisors, and customers without compromising standards
- Thinks in KPIs but communicates like a leader—not a spreadsheet
Our part
We’re investing to become the motorcycle destination for the region—Harley-Davidson for the region, and motorsports for the region—through inventory, process, and service capacity. You’ll have leadership backing to set standards, train the team, and run a safe shop where good people can win. You won’t be asked to “manage around dysfunction” as the permanent plan. You’ll be asked to fix the system and keep it fixed.
