Associate
Location: This posting is for an existing vacancy in Wellington-Altus’ Nanaimo office.
Our organization:
Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.-the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With over $45 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.
- Investment Executive 2025 Brokerage Report Card.
The opportunity:
Reporting to the Senior Wealth Advisor, the Associate will participate in a broad range of administrative, operational projects and business development activities to support the efficient and successful operations of the team. The Associate will act as a resource person by completing administrative tasks, reporting, and account-related activities, while also supporting the team’s growth initiatives through client and prospect engagement, pipeline coordination, and preparation of materials for advisor-led business development efforts.
Key responsibilities include:
Client Service Support
- Assist licensed professionals in managing client relationships by responding to inquiries, scheduling appointments, and maintaining client records.
- Serve as a point of contact for clients and ensure their needs are addressed promptly and effectively.
- Act as a liaison between clients and licensed professionals, conveying messages and coordinating follow-up actions.
- Support the coordination of client onboarding, documentation, and ongoing account maintenance.
- Maintain accurate and up-to-date client records in CRM systems.
Business Development
- Support advisors in driving asset growth by maintaining regular, proactive outreach to existing clients (non-advisory touchpoints) and prospective clients and referral sources.
- Assist in building and managing a pipeline of opportunities by tracking prospects, referrals, and key follow-ups in CRM systems.
- Identifying opportunities for advisor engagement and introduction.
- Maintain ongoing communication with clients and prospects to reinforce relationships and ensure timely follow-ups and touchpoints.
- Support client retention and engagement initiatives through regular check-ins and coordination of review meetings.
- Support execution of business development campaigns.
- Monitor and report on client and prospect activity, pipeline progression and AUA growth support metrics.
Administrative and Operational Support
- Act as a general administrative and operational resource for the advisor. (ex: printing statements, tax slips).
- Complete a variety of administrative tasks related to account management such as preparing DocuSign information.
- Prepare daily reports for the advisor.
- Provide information, where requested and approved by the advisor, on the status of a client’s account and provide account balances, quotes and other marketing information.
- Maintain client files, ensuring that all documentation and notes are compliant with industry regulations.
- Perform general administrative tasks (ex: prepare letters, client communication pieces, etc.).
- Proactively stay informed and up to date regarding Company policies and procedures and compliance updates.
The ideal candidate will possess:
- A bachelor's or master's degree in business administration, accounting, finance or related field, or equivalent work experience.
- 2+ years’ financial services industry experience working in a high growth environment.
- 2+ years’ experience in a customer/client-service facing role.
- Equivalent combination of education and experience may be considered.
- Experience in the wealth management or other regulated industry is a strong asset.
- Completion of, or progress toward, required licensing (e.g., IR registration) is considered an asset and will be supported as part of ongoing development.
- Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.
- Experience working with Croesus and Salesforce is considered an asset.
- Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day to day work and long-term goals.
- Proven ability to take initiative and work independently; a self-starter who thrives in dynamic environments.
- Commitment to ethical conduct and integrity in all client interactions.
- Excellent attitude and commitment to providing extraordinary service.
- Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
- Excellent problem-solving skills.
- Strong organizational skills.
- A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
- Strong critical thinking and written and verbal communication skills.
- An ability to maintain the highest levels of confidentiality.
Compensation & Benefits:
Range $50,000 - $70,000 annually.
This range represents Wellington-Altus' expected range of compensation for this position. Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly worked.
Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location.
Conditions of employment:
- Must be legally eligible to work in Canada.
- A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
If you require accommodation for the recruitment process, please let us know at the point of application.
To apply:
Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. Artificial Intelligence (AI) will be used to screen and assess candidates for this role. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.
