Location: Downtown Ottawa
Shift: Monday – Thursday, 6:30am – 10:30am
Responsible for providing friendly customer service and carefully directing traffic.
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Assisting customers who are unsure of how to pay for the parking
- Dealing with irate customers and solving their issue to the best of their ability within the policy and framework set out for the site (Service is priority)
- Assist customers with the overall in/out process of parking
- Weather - outdoors location so elements are a factor.
- Assist with lot counts
- Adjust counters in parking lots and report equipment and safety issues to the site manager.
- Coordinating with the property security as required with any garage and/or parking related issue
- Responsible for maintaining and operating equipment belonging to Impark or the Property manager during their shift
- Interacts face to face with our customers (Service is priority)
- Ensure that the site is kept clean, neat and free of any obstacles in accordance with the requirements of that site
- Control of all tools and equipment required to perform his/her duties
- Make suggestions and recommendations relating to the way various jobs are performed
- Consults with his/her supervisor or manager regarding items of relevance to the parking operation
- Responsible for prioritization of various jobs with his/her supervisors/manager
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Must be organized
- Strong command of the English language, French an asset, be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
- Basic knowledge of both desk/handheld POS parking equipment used at the site
- Customer Service experience required
- Parking related experience an asset
- High School Diploma or GED required
- Basic Technical Education
Canada - Full-Time Employee Only:
- Medical/Vision
- Dental
- Life Insurance
- AD&D
- STD
- LTD - offered based on employee group
- RRSP - offered based on employee group
- EAP - offered based on employee group
- Vacation
The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.
Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.
