saskatchewan service delivery manager, nbs it support Jobs – 48 Openings This Week

Gestionnaire des Services d'Implémentation
MSP OPERATIONAL CORP —Saskatoon, SK
- $110,000–$130,000 a year
- On call
- Azure
- Customer service
- Microsoft Office
Quick apply
9d
Manager, Project Management, PMO
Nutrien (Canada) Holdings ULC —Saskatoon, SK
- $100,100–$185,900 a year
- Full-time
- PMP
- Bachelor's
- Budgeting
6d
Senior Manager, Portfolio Management
Nutrien (Canada) Holdings ULC —Saskatoon, SK
- $121,200–$225,100 a year
- Full-time
- PMP
- Master's degree
- Bachelor's
12d
Administrative Assistant
Bartlett Grain —Northgate, SK
- Overtime
- Microsoft Office
- Communication skills
- Time management
- Profit sharing
- Dental care
Quick apply
Manager, Agriculture Business Financing Customer Service
Farm Credit Canada —Regina, SK
- $122,940–$166,330 a year
- Full-time
- Hybrid work
- English
- Financial services
- Business
11d
Administrative Assistant (9-Month Term)
G3 Canada Limited —Melfort, SK
- Full-time
- Customer service
- Administrative experience
- Communication skills
Quick apply
Technical Trainer
Brandt —Regina, SK
- Schematics
- Writing skills
- Microsoft Office
Quick apply
Debt Collection Business Advisor
Altamira for freelancers —Saskatchewan
- Part-time
- Remote
- English
- Business development
Quick apply
Estimator/ Project Coordinator
DynaIndustrial —Saskatoon, SK
- Full-time
- Inventory management
- Project management
- Organizational skills
Quick apply
12d
Program Manager - Funded Programs, Contract position
CWB Group - Industry Services —Canada
- $40.35–$50.40 an hour
- Remote
- PMP
- Project management
- Construction
- Flexible schedule
2d
Bilingual Project Manager
Compugen Inc —Canada
- $63,000–$98,000 a year
- Hybrid work
- Bilingual
- Azure
- PMP
9d
Insurance Operations Manager
CAA Saskatchewan —Regina, SK
- $73,253.02–$104,047.16 a year
- Full-time
- Sales
- Microsoft Office
- High school diploma or GED
- Store discount
- Mileage reimbursement
Quick apply
12d
Manager, Human Resources and Organizational Development - $124,653 to $141,419 in Iqaluit, NU!
Nunavut Housing Corporation —Saskatchewan
- $124,653–$141,419 a year
- Full-time
- Oracle
- Supervising experience
- Bachelor's
- Dental care
8d
Client Support Technician
ISM Canada —Regina, SK
- $5,654.56–$6,451.98 a month
- Temporary
- Windows
- In-person
- Work from home
2d
Project Manager
March Consulting LP —Saskatoon, SK
- Monday to Friday
- Remote
- PMP
- Engineering
- Data analysis skills
- Dental care
- Paid sick leave
9d
Junior Project Manager
March Consulting LP —Saskatoon, SK
- Monday to Friday
- Remote
- PMP
- Engineering
- Microsoft Office
- Dental care
- Paid sick leave
9d
Senior Project Manager
March Consulting LP —Saskatoon, SK
- Monday to Friday
- Remote
- PMP
- Engineering
- Microsoft Office
- Dental care
- Paid sick leave
9d
Manager, HRIS & Data Analytics
City of Saskatoon —Saskatoon, SK
- $113,871.36–$133,798.56 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Team Administrative Assistant
KPMG —Saskatoon, SK
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Technical Product Manager
Pholaze Construx Projects Incorporated —Saskatoon, SK
- $72,000.00–$119,331.49 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Relocation assistance
- Dental care
Quick apply
10d
Site Administrator
Flatstone Construction Limited Partnership —Saskatoon, SK
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Coordinator, Operations & Services, University Relations
University of Saskatchewan —Saskatoon, SK
- $53,091–$82,954 a year
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Bachelor's
10d
Administrative Assistant
Richardson International —Davidson, SK
- Full-time
- Customer service
- Word processing
- Computer skills
9d
Chief Executive Officer
Wanuskewin Heritage Park Authority —Saskatoon, SK
- Full-time
- Management
- Team management
- Leadership
Quick apply
9d
General Manager - Automotive (51st Street)
Boyd Autobody & Glass —Saskatoon, SK
- $80,000–$90,000 a year
- Full-time
- Microsoft Office
- Leadership
- Dental care
- Paid time off
Quick apply
2d

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Gestionnaire des Services d'Implémentation

MSP OPERATIONAL CORP
Saskatoon, SK

Quick apply

Job details

9 days ago

Skills

Microsoft Windows Server
Class 5 Licence
Azure
Customer service
Post-secondary education
Microsoft Office
SQL
DHCP
Project management
DNS
Recruiting
Business
Leadership
Communication skills

Full job description

About the Role

The Manager, Implementation Services is responsible for leading the Implementation Services team and overseeing the successful planning, execution, and delivery of customer projects. This role ensures projects are completed on time, within budget, and in alignment with customer expectations while maintaining exceptional service quality throughout the engagement lifecycle.

The Manager, Implementation Services provides leadership, mentorship, and performance management for team members, fosters a culture of accountability and continuous improvement, and serves as a key point of coordination between customers, internal departments, vendors, and strategic partners. This position is accountable for project governance, resource planning, operational efficiency, customer satisfaction, and achievement of departmental service delivery objectives and key performance indicators.

The Manager, Implementation Services combines strong leadership, project management, and customer relationship skills with a commitment to employee development, process excellence, and continuous professional growth.

What You’ll Do

Team Leadership & Development: Lead, mentor, and support members of the
Implementation Services Team by providing coaching, performance feedback, professional development opportunities, and support for recruitment, onboarding, retention, and employee engagement initiatives.
Project Delivery & Lifecycle Management: Oversee the successful delivery of implementation projects by managing project schedules, budgets, resources, timelines, work plans, and deliverables throughout the project lifecycle.
Project Governance, Risk & Quality Management: Establish and maintain project delivery standards including kickoff, planning, risk management, change control, quality assurance, customer acceptance, project closure, and lessons learned processes.
Financial Performance & Resource Capacity: Monitor project profitability, labour utilization, budget variance, resource capacity, and project pipeline demand to ensure efficient delivery and sustainable departmental performance.
Customer Experience & Communication: Maintain a superior customer experience through regular project status updates, customer-facing meetings, proactive communication, and timely resolution of customer concerns and complaints.
Operational & Service Management: Monitor project-related tickets, tasks, and team activities to ensure timely responses, accurate documentation, effective change management, and adherence to service delivery standards and KPIs.
Stakeholder, Vendor & Partner Coordination: Collaborate with internal departments, procurement teams, vendors, and external partners to ensure accurate order processing, product delivery, and successful execution of project-related services.
Administrative & Financial Oversight: Review and approve staff time entries, convert Implementation Services sales orders, prepare monthly service invoices, maintain project records, and ensure projects remain within approved budgets and timelines.
Cross-Functional Collaboration: Ensure effective communication and knowledge transfer between Implementation Services and other departments, including Support and Managed Services, regarding project activities that impact customer environments.
Continuous Improvement & Professional Development: Support departmental performance, employee engagement goals, process improvement initiatives, and ongoing professional development for both self and team members.

Key Performance Indicators

The Manager, Implementation Services will be accountable for achieving departmental performance targets that support customer satisfaction, operational discipline, project profitability, and predictable delivery outcomes. Key performance indicators may include, but are not limited to:

Project Gross Margin: Maintain project profitability by managing labour costs, scope control, budget variance, rework, write-offs, and change order discipline in alignment with approved margin targets.
Team Utilization: Monitor and manage billable utilization across project delivery resources to ensure productive capacity, appropriate workload balance, and efficient use of technical staff.
Milestone Adherence: Ensure project milestones, deliverables, and customer commitments are met according to approved schedules, with proactive escalation and recovery planning when risks arise.
Project Delivery Forecast: Maintain an accurate forward-looking view of project timelines, resource demand, backlog, delivery capacity, and expected revenue recognition to support operational and financial planning.
Customer Service: Deliver a consistent, professional customer experience through clear communication, timely issue resolution, expectation management, project satisfaction feedback, and effective handoff to Support or Managed Services.

What You Bring

Leadership experience with a proven ability to mentor, coach, and manage team performance.
Experience delivering or supporting technical projects in a customer-facing environment.
Strong communication skills with the ability to engage and manage customer expectations.
Experience using ticketing or service management systems.
Proficiency with Microsoft Office and strong troubleshooting/problem-solving skills.
Valid Class 5 Driver’s License with access to a vehicle.
Ability to participate in an on-call rotation.
Familiarity with Microsoft technologies (e.g., Azure, Windows Server, Exchange, SQL, Teams) and core infrastructure concepts (networking, security, DNS/DHCP).
Exposure to virtualization, endpoint management, backup systems, and identity services.
Experience in recruiting, resource planning, and performance management.
Post-secondary education in IT, Business, or a related field.

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Quick apply

Refine Your Search

service delivery manager, nbs it support jobs in saskatchewan

Gestionnaire des Services d'Implémentation

Manager, Project Management, PMO

Senior Manager, Portfolio Management

Administrative Assistant

Manager, Agriculture Business Financing Customer Service

Administrative Assistant (9-Month Term)

Technical Trainer

Debt Collection Business Advisor

Estimator/ Project Coordinator

Program Manager - Funded Programs, Contract position

Bilingual Project Manager

Insurance Operations Manager

Manager, Human Resources and Organizational Development - $124,653 to $141,419 in Iqaluit, NU!

Client Support Technician

Project Manager

Junior Project Manager

Senior Project Manager

Manager, HRIS & Data Analytics

Team Administrative Assistant

Technical Product Manager

Site Administrator

Coordinator, Operations & Services, University Relations

Administrative Assistant

Chief Executive Officer

General Manager - Automotive (51st Street)

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