Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
"Skills and responsibilities:
Required Skill Sets:
Role Description:
- Define and own the SRE transformation roadmap aligned with business objectives and platform priorities.
- GENAI usage and proven expertise.
- Strong understanding of SRE principles (SLO/SLI, error budgets, toil management, observability).
- Lead SRE maturity assessments across Observability, Incident Management, Problem Management, Shift Left, and Operational Readiness.
- Establish and govern SRE operating models, including engagement with Dev, Ops, Security, and Architecture teams.
- Drive adoption of SLOs, SLIs, SLAs, and error budgets across critical services.
- Act as the primary interface between engineering teams, service management, leadership, and external partners.
- Manage multi workstream SRE programs, ensuring delivery against scope, timelines, risks, and dependencies.
- Prepare executive level status updates, dashboards, and steering committee communications.
- Oversee improvements in incident reduction, MTTR, availability, and resiliency.
- Ensure blameless postmortems, root cause analysis (RCA), and action tracking are consistently executed.
- Govern automation initiatives (runbooks, self healing, alert tuning, capacity management).
- Track and report on reliability KPIs, toil reduction, and automation ROI.
- Partner with platform teams on observability and SRE tooling strategy (monitoring, logging, tracing, APM).
- Ensure effective integration of ServiceNow, alerting platforms, and SRE tools.
- Support training, enablement, and onboarding of teams into SRE practices and mindset.
- Good years in IT delivery, operations, reliability, DevOps, or platform engineering roles.
- Good years managing large scale programs or transformations (SRE, DevOps, ITIL, or Cloud Ops).
- Experience in Mainframe and other Legacy technologies is highly preferred.
- Familiarity with distributed systems, cloud platforms, and enterprise application landscapes.
- Proven experience driving cross functional change across engineering and operations teams.
Salary Range - CA$ 100,000 - CA$ 120,000 Per Year
TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
