Ottawa Camping Trailers has a full-time opportunity for an RV Service Advisor.
Overview:
As a Service Advisor in an RV dealership, you will be answering questions from customers and service providers. You play a key role in understanding and providing proactive and valued solutions, and you will use your knowledge to build and maintain relationships and to understand client problems and explain their needs to staff for satisfactory service delivery. You will schedule appointments, process orders, monitor delivery and handle customer complaints.
We offer:
A collegial work environment
Competitive Compensation: $23 - 30/hour, based on experience, with bonus potential + vacation pay
Group Benefits, RRSP Plan with employer match
Training in support of your role
Reports to: Service Manager
Key Responsibilities & Accountabilities:
Greet service customers and act as their main point of contact
Open and close repair orders accurately and efficiently
Communicate customer concerns clearly to technicians
Provide repair estimates and explain recommended services
Obtain customer authorization for work performed
Update customers on repair status and timelines
Schedule service appointments and manage workflow
Upsell maintenance and recommended services where appropriate
Ensure high levels of customer satisfaction and follow up as needed
Work closely with technicians, parts, and management teams
Maintain accurate documentation within the DMS/CRM system
Essential Skills & Qualifications:
High school diploma or equivalent.
Minimum 1 year’s experience in service/service management.
Knowledge of the RV industry is an asset, specifically an understanding of components and parts.
Must have proficient English communication skills.
Mechanical knowledge or repair experience (preferred).
Proven experience in sales, customer relations, or related positions.
Excellent communication skills.
Excellent customer services skills.
Problem solving and listening skills.
Patient disposition to resolve conflicts.
Attention to detail.
Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook.
Knowledgeable in industry-specific software.
Basic accounting skills and knowledge of electronic payment systems.
Ability to lift up to 50 lbs.
Ability to work independently and as a team member.
Leisure Days RV Group is Canada's largest RV dealership network, proudly operating over 25 dealerships across Ontario, Nova Scotia, and New Brunswick, with plans for sustainable growth.
Founded in 2003 with the opening of RV Canada in Ottawa, we have grown into a leading, sales-focused organization dedicated to driving results. Our scale and superior purchasing power enable us to provide customers with unmatched access to RV sales, rentals, parts, and services.
As a dynamic and innovative company, we emphasize performance, continuous improvement, and cultivating growth from within. We are committed to providing motivated professionals with opportunities for development and advancement as part of our exciting journey.
Our hiring process uses third party websites (such as Indeed) and technologies that utilize artificial intelligence (AI) to assist with talent sourcing and the resume screening process, helping us to filter and evaluate a large number of applications efficiently. AI tools are used to assist with job description creation, to analyze resumes for relevant skills and qualifications against the job requirements, and to create personalized message templates for candidate communication.
A human recruiter/manager is always responsible for conducting interviews and for the final selection. Please be aware that AI may analyze your application based on its programming and a complete disclosure of AI use in this process will be provided as required by law.
All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received may be referenced for future staffing requirements.
