Overview
We are seeking a motivated and personable Inside Sales Representative to join our dynamic inside sales team. In this role, you will be responsible for engaging with a mature customer base and providing tailored solutions to drive customer satisfaction and sales growth. The ideal candidate will possess strong communication skills and a passion for the automotive industry to help effectively promote our products and services.
****The working hours for this position is Mon-Fri 11am-8pm EST.****
Duties
Receive calls as well as conduct outbound calls providing follow-up communications.
- Build and maintain relationships with clients through effective communication and customer service.
- Provide product demonstrations and technical support to clients as needed.
- Stay informed about industry trends, competitor activities, and market conditions to identify potential sales opportunities.
Skills
- Preferred: Proven experience in sales or telemarketing.
- Preferred: Relevant experience in the automotive sector.
- Strong ability to communicate effectively with clients and team members.
- Strong negotiation skills with a focus on achieving win-win outcomes.
- Ability to provide exceptional customer service while addressing client inquiries and concerns.
- Knowledge of technical sales processes and business development strategies is a plus.
- Self-motivated with a proactive approach to identifying new opportunities and anticipating outcomes.
Essential Duties and Responsibilities and other additional duties that may be assigned by the company.
- Coordinate wholesale, retail, end user and sales team related queries.
- Handle inquiries regarding customer stock checks, backorders fulfilment, shipments and invoices.
- Collaborate with outside sales team on various matters including order status, product status, incoming/outgoing shipments, sales campaign qualifications, consumer relation calls and product pricing.
- Coordinate product shipments with customers and our logistics team, schedule delivery appointments and prepare related documentation.
- Provide sales support to Regional Sales Managers and Sales Directors.
- Report back orders to Inside Sales Supervisor when required.
- Release current, back orders, and future shipments.
- Request stock transfer from another Distribution Centre, as needed, for back-order completion.
- Distribute copy of booking to Regional Sales Managers and Distribution Centre Managers.
- Enter Return Goods Authorizations in system.
- Correct invoicing disputes.
- Help customers with B2B issues.
- Provide technical tire fitment recommendations based on industry standards.
- Provide accurate information to customers on correct fitment and applications of Toyo product.
- Work closely with Warehouse and Logistic teams.
- Act as back-up for Logistics Coordinator.
- Assist with inventory counts.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong focus on customer service and ability to build and maintain strong professional relationships.
- Proficiency in MS Office (Excel (must have), Word, Outlook, PowerPoint).
- Energetic and positive attitude.
- Exceptional oral and written communication skills with ability to positively influence customers.
- Excellent organizational and time management skills with the ability to prioritize tasks.
- Excellent attention to detail and accuracy.
- Able to work independently with minimal supervision.
- Strong “value add” selling skills through products, programs and services, motivational skills.
- Asset: Tire Business knowledge.
- Asset: Passenger and light truck tire product knowledge.
- Ability to follow Company policies and guidelines.
- Fully bilingual (English and French).
LANGUAGE SKILLS
Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one on one and small group situations to internal and external customers.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits of Working at TOYO
Once the incumbent completes their 3-month probationary period.
- Paid time-off including two weeks’ vacation. Sick days (7) and Family (3) days.
- Full medical, dental, employee assistance, STD and LTD insurance.
- Two sets of tires per year (one winter and one summer set) provided for the vehicle used to commute to the office.
- Hybrid work schedule (2 days work from home) after probation period.
- Occasional company sponsored events.
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Saint-Laurent, QC H4T 4L4: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Language:
- English (required)
- French (required)
Work Location: Hybrid remote in Saint-Laurent, QC H4T 4L4
