Welcome Co seeks a Calgary based Leasing and Community Administrator with 3-5 years of experience to drive Leasing and Resident Retention.
Welcome Co’s mission is to provide exceptional residential property management services that maximize the value of our clients' investments while ensuring a high quality of living for our residents. We achieve this through proactive communication, meticulous maintenance, and ethical practices, building lasting relationships based on trust and respect. Please visit our website https://www.welcomeco.ca
Welcome Co recognizes our Team Members as our most valuable asset. We are proud to provide these amazing benefits:
- Competitive wages
- Group medical and dental
- Group RRSP/TFSA matching
- Employer funded Employee and Family Assistance Program
To apply, candidates should submit a resume and cover letter highlighting their relevant experience in residential property management.
Responsibilities:
Administration
- Complete administrative responsibilities associated with application processing and lease administration, using online technology and Yardi software.
- Maintain all resident information received in accordance with Privacy rules and regulations.
- Maintain resident relations, handling and documenting resident complaints and any emergencies in the community which occur.
- Work closely with the Property Manager to process changes to residents, occupants, guarantors and other administrative matters.
- Ensure that all deposits (including Interac Machine transactions) are charged, paid, and deposited in a timely manner and entered into the relevant accounts on the property management database.
- Support in preparing resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination, ensure elevator wall covers (Blankets) are installed prior to elevator bookings.
- Conduct move-in, move out and suite turnover inspections.
- Assign resident parking, visitor parking and lockers.
- Event Room booking administration (Forms signed, deposit received)
- Supporting Apartment Life with Resident Experience Events
- Administration of Lease assignments, and termination notices.
- Prepare and deliver rental reminders, follow-up phone calls or door knocking.
- Rectify any resident issues that may arise and escalate as required.
- Provide administrative support as requested.
- Maintain an orderly office area.
- Other tasks needed to support Property Manager or Maintenance Team.
Leasing
- Encourage appointments or viewings with all prospective resident walk-ins, email inquiries and calls.
- Conduct viewings of the property and suites with prospective residents. Sell the value of the property and its features to obtain a commitment to rent as required.
- Qualify prospective residents to determine their requirements.
- Welcome new residents and provide full orientation when required.
- Monitor the sales path daily to ensure common areas and suites are clean and up to standard.
- Maintain detailed knowledge of suite inventory.
- Inspect upcoming suite availability prior to showing to potential residents as required.
- Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
- Completion of move-in and move-out inspections.
- Creation of lease agreements.
- Accounts Receivable duties.
- Assist prospects with completing application, if required.
Customer Service
- Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
- Act with integrity and demonstrate support for our core values.
- Promote a strong sense of community.
- Maintain an overall focus on enhancing the customer experience.
- Respond to telephone and email inquiries.
- Courteous and prompt communication with residents, team members and management.
Experience and Educational Requirements:
- 3 years of residential property management or leasing experience
- Experience with new construction lease up preferred
- Yardi Voyager 7 and CRM IQ experience preferred
Key Soft Skills & Attributes
- Relationship Skills – Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
- Organizational/Multi-Task Skills – Must be a self-starter with high degree of initiative, agility, creativity and flexibility. Strong attention to detail and problem-solving is required
- Computer Skills – Advanced skills in Excel, Word, Outlook and proficiency with Yardi.
- Availability - Flexibility in hours. Evening and/or weekend work will be required.
Additional Consideration, preferred but not required
- Valid driver’s license and reliable vehicle
Interested applicants are invited to submit a cover letter and resume.
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- RRSP match
Work Location: In person
