Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
SFU Campus Services is a dynamic, revenue-generating division that operates like a business with a community purpose — delivering essential services to students, faculty, staff, and the broader SFU community across three campuses. Our integrated Bookstore, Document Solutions, and related services teams are collaborative, service-driven, and entrepreneurial, constantly looking for smarter ways to operate and better ways to serve. We're a group that values innovation, takes ownership, and finds genuine satisfaction in making campus life work better. If you thrive in an environment that blends operational rigour with creative problem-solving, you'll fit right in.
About the Role
The Manager, Bookstore & Document Solutions leads an exciting, newly integrated business unit at a pivotal moment. This role oversees the full operations of SFU's Bookstore/Spirit Shop and Document Solutions — retail merchandise, course materials, and print production — across Burnaby, Surrey, and Vancouver campuses and online. The incoming Manager will step into a unit actively evolving: a systems review is underway to sharpen efficiency and customer experience within Document Solutions, a new digital course material delivery solution is being developed, and the retail assortment is being refocused based on community feedback. This is a genuine opportunity to shape how these services are delivered for years to come, leading a skilled, dedicated team and partnering with university stakeholders to drive both service excellence and financial performance.
You're an experienced operations leader who sees opportunity where others see complexity. You bring a track record of managing retail, print, or campus services environments — but what sets you apart is your entrepreneurial mindset: you don't just run operations, you look for ways to grow them, improve them, and make them matter more to the people they serve. You're equally comfortable analyzing a margin report and coaching a team through change. You build trust quickly, communicate clearly across all levels, and bring the kind of steady, creative leadership that makes people want to do their best work.
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