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Quick apply
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Revenue Assurance & Client Billing Specialist 12 Month Contract

Provident Energy Management Inc
Vaughan, ON

Quick apply

Job details

Full-time
14 days ago

Skills

Computer operation
Microsoft Excel
Customer service
Post-secondary education
Microsoft Office
Communication skills

Full job description

Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area and Canada specializing in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we've supported our clients’ energy savings and sustainability objectives through state-of-the-art building automation and sub-metering services.

Provident’s 100+ person team includes engineers, certified energy managers, and building systems engineering technologists among other disciplines. We're focused on providing our team with professional development and growth opportunities along with challenging work and a supportive environment.

This is a temporary contract position with possibility of extension.

Join us!

ROLE

The Revenue Assurance & Client Billing Specialist (12 month contract) is responsible for supporting billing accuracy, account reconciliations, reporting, and client service activities. This role combines elements of Client Services and Billing, with a strong focus on identifying discrepancies, analyzing account activity, supporting operational reporting, and assisting with billing system cleanup and transition activities.

This is a temporary contract position with possibility of extension.

RESPONSIBILITIES

Essential Duties and Responsibilities include, but are not limited to the following:

Conduct building and account audits, including reviewing rates, account setups, enrollments, project details, and bill types to ensure billing accuracy
Perform water and electricity reconciliations by comparing bulk bills against remittances and analyzing variances
Investigate and explain billing discrepancies, trends, and reconciliation results to internal teams and customers
Generate and analyze operational and financial reports to identify issues, risks, and account irregularities
Support Client Relations & Operations Leadership by providing reporting and account analysis, including:
- Owner current account reporting
- Collection risk identification
- Rental property analysis
Assist with identifying and resolving billing issues within NorthStar to support operational improvements and system transition activities
Collaborate with Billing, Client Relations, and Operations teams to resolve account concerns and improve processes
Maintain accurate documentation and support data integrity initiatives

REQUIREMENTS

Post-secondary education
A minimum of two (2) years’ work experience in billing operations
Strong attention to detail and accuracy
Solution-focused and results-driven
Analytical and problem-solving skills, with the ability to analyze comparables and account variances
Strong MS Office skills with excellent Microsoft Excel skills
Ability to interpret billing data and financial information
Strong communication and customer service skills
Experience working with billing systems or customer account platforms
NorthStar query experience or willingness to learn system queries (including 227 query processes)
Highly motivated self-starter capable of producing quality work within tight deadlines

WORKING CONDITIONS

Office environment with frequent sitting at a desk
Manual dexterity required to use desktop computer and peripherals
Overtime as required
Lifting or moving up to 10lbs may be required.

The Company has created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005. Our Accessibility policies are available in a number of formats. Should you wish access to these documents, or should you require any accommodations, please contact Human Resources.

Quick apply

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