Quiénes somos
En Kyndryl, ejecutamos y reimaginamos los sistemas tecnológicos esenciales que generan ventajas para las empresas líderes del mundo. Estamos en el corazón del progreso; con experiencia comprobada y un flujo continuo de información impulsada por inteligencia artificial, lo que permite tomar decisiones más inteligentes, una innovación más rápida y una ventaja competitiva duradera. Para nuestra gente, los Kyndryls, eso significa realizar un trabajo con un propósito que impulsa el progreso humano. Únete a nosotros y experimenta un entorno flexible y de apoyo en el que tu bienestar es prioritario y tu potencial puede florecer.
Función
Position: Applications Analyst (Mainframe Application Developer)
Bi-Weekly Salary: $2,779.02 - $3,643.08
Division: Application & Consulting Services
Manager: Troy Kelln
Location: Regina, SK
We are seeking a talented and experienced Applications Analyst (Mainframe Application Developer) to join our Application Services team. This role will be based in Regina, SK, but we are open to candidates from across Saskatchewan.
As part of this team, you must be a skilled developer with prior experience, and will play a key role in designing, developing, testing, and implementing legacy software applications that meet customer needs and keep our customers’ business running smoothly.
Responsibilities
Design, develop, test and maintain mainframe applications to support customer requirements, business needs and program specifications, in a deadline intensive production environment
Estimate the time required to design, develop, test, and implement fixes, enhancements or project work.
Implement changes into production environments with utmost care, ensuring that no Priority 1 incidents occur as a result. This involves meticulous planning, thorough testing, and comprehensive understanding of the impact of your changes.
Analyze customer issues/customer requirements and provide timely resolutions in the form of application code fixes or enhancements
Manage ticket queue efficiently, adhering to SLAs for responding to incidents and resolving incident tickets, ensuring appropriate ticket prioritization.
Plan and schedule projects, managing work with concern for related activities and deadlines.
Monitor, analyze, and resolve problems related to application support and escalate support issues in a timely and efficient manner
Create, develop and execute unit, system and functional tests
Manage multiple conflicting priorities with minimal supervision, ensuring that customer priorities and urgent issues are addressed promptly and deadlines are met.
Independently handle complex tasks and make informed decisions.
Adopt a proactive approach to problem-solving, anticipating potential issues and addressing them efficiently.
Provide 24/7 on-call / standby support on a rotating basis within one (1) year of assuming the position. Must be willing to work outside of business hours, as required.
Understand and follow ITIL v4.0 processes and procedures.
Interact with customers to understand their issues and requirements, translating complex technical problems into non-technical language for clear communication.
Maintain and enhance business relationships with customers by responding to their needs with required changes or improvements in processes and/or applications
Write effective emails to customers, ensuring that technical details are communicated in an accessible and understandable manner.
Align prioritization of issues with customer priorities
Create, update and maintain documentation, including ServiceNow tickets, for all projects, processes, products, solutions, incidents, and enhancements utilizing team established templates, processes, and procedures
Demonstrate excellent communication skills, both written and verbal, to effectively and professionally convey information to customers and team members.
Provide prompt and courteous service to all ISM customers
Provide timely completion and resolution of problems
Willingness to learn new techniques, technologies, methodologies, products and systems and focus on improvement and growth
Demonstrate strong research, analytical and problem-solving skills
Assign work to junior team members and coordinate efforts and provide technical guidance to others
Collaborate with a friendly and supportive team and contribute to a positive team environment.
Participate in daily group team chats to ensure alignment and address any issues collaboratively.
Demonstrate technical logic and problem-solving skills to figure out medium complexity issues independently.
Effectively communicate technical concepts to a non-technical audience, ensuring clarity and understanding.
Other duties as required or assigned.
Quién es usted
Qualifications
University Degree, or diploma from a two year program in Computer Science/Data processing, or an equivalent combination of education, experience and training, plus 5-7 years knowledge of systems concepts.
Good knowledge of computer fundamentals including computer environments and operating systems; compile and execution functions; data structures, formats and storage media; and program languages.
Demonstrated knowledge of applications software engineering methodology.
Good knowledge of structured analysis, design and programming techniques and demonstrated ability to follow structured design and analyst disciplines.
Good organizational skills with a demonstrated ability to set and achieve more than one concurrent objective reliably.
Good analytical and problem solving skills.
Good oral and written communication skills.
Ability and initiative to learn and use new techniques, products and systems.
Ability to work productively and demonstrate leadership in a team environment.
Good interpersonal skills including a mature and professional attitude demonstrated to clients and employees.
Skills and abilities acceptable to the client.
Key Skills & Abilities
The following skills and abilities are considered an asset for this position:
5-7 years of experience with legacy mainframe systems and coding languages:
Natural/Adabas, Cobol, DB/2, IMS
TSO, CICS, JCL
Application Software Development Lifecycle
2nd Level Support of Business Software Applications
Demonstrated in-depth knowledge of applications software tools and techniques, structured analysis, design, and programming techniques
Very good organizational and project management skills with a demonstrated ability to set and achieve more than one concurrent objective reliably, meeting deadlines
Understanding of ITIL concepts
Demonstrated capacity for increasing responsibility and accountability
- Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
Ser usted mismo
La sílaba 'Kyn' en Kyndryl significa parentesco en inglés, lo que representa los fuertes lazos que tenemos entre nosotros, nuestros clientes y nuestras comunidades. Nos enfocamos en garantizar que todos los Kyndryls se sientan incluidos y damos la bienvenida a personas de todas las culturas, orígenes y experiencias. Incluso si no cumples todos los requisitos, te animamos a que presentes tu solicitud. Creemos en el crecimiento y estamos entusiasmados por ver lo que puedes aportar. En Kyndryl, los comentarios de los empleados nos han dicho que nuestro principal impulsor del compromiso de los empleados es el sentido de pertenencia. Ese sentido de pertenencia (ser un miembro valorado, respetado y confiable del equipo) es fundamental para nuestra cultura y genera excelentes experiencias para nuestros clientes. Esta dedicación a dar la bienvenida a todos en nuestra empresa significa que Kyndryl te brinda la capacidad de prosperar y contribuir a nuestra cultura de empatía y éxito compartido. Es lo que conocemos como The Kyndryl Way (La manera Kyndryl).
Lo que puedes esperar:
Tu carrera con nosotros no es sólo un trabajo: es una aventura con un propósito. Ofrecemos una cultura dinámica e híbrida que apoya tu bienestar y te empodera para crecer. Nuestros programas Be Well están diseñados cuidadosamente para apoyar tu salud económica, mental, física y social, porque sabemos que cuando te sientes mejor, haces tu mejor esfuerzo.
Desde tu primer día, te sumergirás en un trabajo impactante que impulsa los sistemas en los que nuestros clientes confían todos los días. No solo contribuirás: marcarás la diferencia al emprender proyectos significativos que agudizarán tus habilidades e impulsarán tu crecimiento.
Estamos aquí para apoyar tu viaje. Con herramientas poderosas para trazar tu trayectoria profesional, objetivos de desarrollo personalizados alineados con tus ambiciones y retroalimentación continua para mantenerte inspirado y encaminado, tendrás todo lo que necesitas para prosperar y evolucionar. Desarrollarás habilidades que tienen demanda, para hacer crecer tu carrera y alcanzar tus ambiciones con acceso a oportunidades de aprendizaje de vanguardia, desde certificaciones con Microsoft, Google y Amazon hasta asesoramiento personal y experiencias prácticas. Y a través de todo esto, serás parte de una cultura que valora la empatía, el aprendizaje continuo y la devoción por el éxito compartido.
Queremos que prosperes aquí y estamos comprometidos a ayudarte a lograr exactamente eso. ¿Listo para generar un impacto? Únete a nosotros y ayuda a dar forma a lo que viene a continuación.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl
