St. Catharines Ontario Guest service agent Jobs – 37 Openings This Week

GUEST SERVICE AGENT
Vintage Hotels —Niagara-on-the-Lake, ON
- Part-time
- Sales
- Hotel
- High school diploma or GED
Rooms Controller- Marriott on the Falls
Canadian Niagara Hotels —Niagara Falls, ON
- $18.50–$19.25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
Quick apply
Call Centre Agent
WildPlay —Niagara Falls, ON
- $17.75 an hour
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
2d
Adventure Course Guest Services
WildPlay —Niagara Falls, ON
- $17.75 an hour
- Part-time
- Customer service
- Guest services
- Communication skills
Quick apply
1d
FOH Rooms - Rooms Controller
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.50–$19.25 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
Quick apply
Guest Services Agent
Sudbury Regent Street Inc (Niagara Fallsview Hotel & Suites) —Niagara Falls, ON
- $19 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
5d
Guest Service Agent
The Oakes Hotel Overlooking the Falls —Niagara Falls, ON
- $18.20 an hour
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
8d
Front Desk Agent (Full-time) | The Jordan Hotel
The Jordan Hotel —Lincoln, ON
- $18 an hour
- Weekends as needed
- Sales
- Marketing
- Customer service
11d
Guest Service Agent
InnVest Hotels GP Ltd —Burlington, ON
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick apply
Zipline Photo/Video Agent
WildPlay —Niagara Falls, ON
- $17.60 an hour
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
2d
Night Auditor/Front Desk Agent
Holiday Inn by the Falls —Niagara Falls, ON
- From $17.60 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
Part-Time Front Desk Agent
Niagara Grandview Boutique Hotel —Niagara Falls, ON
- From $17.75 an hour
- Part-time
- Customer service
- Hotel
- Organizational skills
- Store discount
- Flexible schedule
Quick apply
6d
Night Auditor/Front Desk Agent
Casablanca Hotel —Grimsby, ON
- $17.20–$20.00 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
9d
Night Auditor/Front Desk Agent
Motel 6 / Studio 6 —Burlington, ON
- $17.60 an hour
- Overtime
- Hospitality
- Sales
- Customer service
Quick apply
8d

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Rooms Controller- Marriott on the Falls
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Personalized electronic access to your pay statements and annual T4 statements- accessible from the comfort of your own home, any computer, tablet or smartphone…
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Quick apply
Corporate Accountant
Canadian Niagara Hotels —Niagara Falls, ON
Proactively follow up on discrepancies related to daily revenue, cash flow, and expenses, demonstrating a commitment to financial precision.
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Guest Services Agent
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GUEST SERVICE AGENT

Vintage Hotels
Niagara-on-the-Lake, ON

Apply Now

Job details

Part-time

Skills

Sales
Upselling
High school diploma or GED
Hospitality Management
Front desk
Multi-line phone systems
Communication skills

Full job description

Niagara's Finest Hotels is currently seeking a Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Guest Service Agent
Location: Niagara-on-the-Lake
Property: Niagara's Finest Hotels

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary: To assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation.

Duties and Responsibilities:

Primary Responsibilities:

Providing personalized and exceptional guest service at every given opportunity
Meeting established up-selling and sales goals
Register guests and assign rooms
Accommodate special request whenever possible
Assist in pre-registration and blocking of reservations when necessary
Check out guests on a regular ongoing basis
Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms
Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently
Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys
Having a thorough knowledge of Lais Hotel Properties’ products and services
Suggesting additional products and services meeting our Guests’ specific preferences
Assessing Guests’ individual needs to meet standards for additional products and services
Actively seeking ways to meet Guests’ product or service needs
Assist bell staff with luggage when required
Coordinate departmental request as required
All other duties as assigned

Health and Safety Responsibilities

A worker shall,

work in compliance with the provisions of the Occupational Health & Safety Act and the regulations;

Use or wear the equipment, protective devices or clothing that the worker’s employer requires to be used or worn;

Report to his/her employer or supervisor the absences of or defect in any equipment or protective device of which the worker is aware and which many endanger himself, herself or another worker; and

Report to his/her employer or supervisor any contravention of the Occupational Health & Safety Act or the regulations or the existence of any hazard of which he/she knows

No worker shall,

remove or make ineffective any protective device required by the regulations or by his/her employer without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately;

use or operate any equipment, machine, device or thing or work in a manner that may endanger himself/herself or any other worker; or

engage in any prank, contest, feat or strength, unnecessary running or rough and boisterous conduct

Comply with all Lais Hotel Properties’ health & safety policies
Do not operate any equipment/machinery without given proper instruction and authority to do so
Horseplay and running will not be tolerated at any time
All personal protective equipment will be properly worn
All personal protective equipment will be worn in the appropriate departments
Do not climb any of the racking systems
Do not ride on the automatic or manual conveyor systems
All long hair must be tied up in order to prevent entanglement in machinery
Do not put any foreign objects (body or innate) into the machines
Do not remove any machine guards
All safety signs must be adhered to
Smoking is not permitted on Company property
Always ensure that workplace accident/injuries are reported immediately to a Manager/Supervisor
Failure to comply will result in the application of the Human Resources Standard & Procedure “#C.15 Progressive Corrective Action”

Professional Requirements:

Grade 12 Education as well as tourism/hospitality courses at college/university beneficial
Minimum of 2 years front desk experience or related college course
Switchboard knowledge and/or training required
Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

Good problem-solving skills required
Must be well organized
Excellent communication and interpersonal skills
Flexible, adaptable individual who presents a clean, professional appearance at all times
Confidence in selling and up-selling products and services
Positive sales-oriented personality
Desire to meet goals
Ethical and honest

Physical Requirements:

Ability to tolerate standing for long periods of time
Dealing with seasonal temperature demands
Lifting to assist with luggage on an occasional basis

Questions, quoting the job title and location, may be directed to [email protected]

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

Apply Now

Refine Your Search

guest service agent jobs in st. catharines ontario

GUEST SERVICE AGENT

Rooms Controller- Marriott on the Falls

Call Centre Agent

Adventure Course Guest Services

FOH Rooms - Rooms Controller

Guest Services Agent

Guest Service Agent

Front Desk Agent (Full-time) | The Jordan Hotel

Guest Service Agent

Zipline Photo/Video Agent

Night Auditor/Front Desk Agent

Part-Time Front Desk Agent

Night Auditor/Front Desk Agent

Night Auditor/Front Desk Agent

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