ITBCPRO Solutions Inc. is a growing IT technology company based in Burnaby, British Columbia, specializing in:
- Managed IT Services (MSP)
- Cybersecurity & IT governance
- Microsoft 365 & cloud solutions
- Network infrastructure & support
- SaaS and custom software development
- Technical consulting for nonprofits, healthcare organizations, engineering firms, and growing businesses across Canada
Position Introduction
We are currently looking for a highly organized, proactive, and tech-oriented individual to join our growing team as a Technical Operations & Client Success Coordinator.
This role will begin as a part-time position with the potential to transition into a long-term full-time opportunity for the right candidate.
We are looking for someone who wants to grow with the company, take ownership of operational coordination, build strong client communication skills, and become an important part of our long-term operations team.
The ideal candidate is someone who:
- follows up consistently,
- communicates professionally,
- enjoys working with people,
- is comfortable learning technology concepts,
- and can help maintain strong client relationships in a fast-moving technology environment.
This is not a traditional administrative role.
This position combines:
- operations coordination,
- customer service,
- client communication,
- technical coordination,
- startup operations,
- and business support.
The role is ideal for someone interested in building a career in:
- technology operations,
- MSP coordination,
- client success,
- project coordination,
- business technology,
- or startup operations.
You will work closely with leadership, technical teams, developers, and clients to help coordinate operational workflows across multiple business functions inside a fast-moving technology environment.
Why This Role Matters
As our company grows, operational coordination becomes critical.
This role helps connect:
- clients,
- technical teams,
- internal workflows,
- project coordination,
- documentation,
- and operational execution.
The right candidate will gain hands-on experience inside:
- MSP operations
- cybersecurity environments
- cloud and Microsoft 365 ecosystems
- software/SaaS projects
- startup operations
- client success workflows
- technical project coordination
This is a career-building opportunity for someone who wants to grow into operations, project coordination, technical account management, client success, or startup leadership roles over time.
What You’ll Be Working OnClient & Operational Coordination
- Coordinate client meetings, scheduling, and operational follow-ups
- Maintain professional client communication through phone, email, and Microsoft Teams
- Support onboarding and administrative coordination for new clients
- Help ensure smooth communication between technical teams and clients
- Organize internal records, project files, and operational documentation
MSP & Technical Operations Support
- Coordinate ticket follow-ups and support workflow tracking
- Assist with onboarding/offboarding checklists and operational processes
- Help maintain internal asset and inventory records
- Support operational documentation and technical process organization
- Gain exposure to MSP systems, IT operations, cybersecurity workflows, and cloud environments
Internal Operations & Project Coordination
- Assist with proposal preparation, contracts, NDAs, SOWs, and project documentation
- Track action items, operational tasks, and project follow-ups
- Support internal workflow organization and task coordination
- Help improve operational processes and internal efficiency
- Prepare meeting notes, summaries, and coordination updates
Startup Operations & Business Support
- Assist with CRM updates and lead tracking
- Support LinkedIn/company communications and marketing coordination
- Help prepare presentations, reports, and proposal formatting
- Work closely with leadership on operational priorities and growth initiatives
- Gain exposure to startup scaling and business operations
What We’re Looking For
We are looking for someone who is:
- highly organized
- proactive and dependable
- detail-oriented
- comfortable in fast-paced environments
- professional in communication
- interested in technology and operations
- willing to learn technical terminology and workflows
- capable of managing multiple priorities professionally
Strong candidates are naturally curious, solution-oriented, and interested in learning how real technology businesses operate.
Preferred Educational Backgrounds
We welcome applicants from areas such as:
- Business Technology Management
- Sales
- IT Management
- Computer Systems Technology
- Cybersecurity
- Informatics
- Business Administration
- Technical Operations
- Project Coordination
- Information Systems
- Digital Marketing with strong technical interest
Co-op students, practicum students, and junior professionals are encouraged to apply.
Required Qualifications
- Strong written and verbal communication skills
- Professional email and phone communication
- Strong organizational and time-management abilities
- Comfortable using Microsoft 365 tools (Outlook, Teams, Word, Excel, SharePoint)
- Ability to multitask and manage follow-ups effectively
- Strong attention to detail
- Positive attitude and willingness to learn
- Comfortable working in a growing startup-style environment
Nice-to-Have Qualifications
These are considered assets but are not required:
- MSP or IT industry exposure
- SharePoint or Microsoft 365 administration familiarity
- CRM experience
- Project coordination experience
- Technical documentation experience
- LinkedIn or content coordination experience
- Basic cybersecurity awareness
- Familiarity with task management tools such as Jira, ClickUp, Trello, or Monday.com
Schedule & Work Structure
- Hybrid / In-Office role
- Based in Burnaby, BC
- Monday to Friday
- Flexible scheduling available depending on school schedule and availability
- Typical working hours:
- Approximately 9:00 AM – 2:30 PM
- Flexible for the right candidate
We strongly value flexibility, accountability, professionalism, and communication.
What You’ll Gain
- Real-world exposure to MSP and SaaS company operations
- Hands-on experience with technical business workflows
- Exposure to cybersecurity and cloud environments
- Mentorship from leadership and technical teams
- Experience working directly with clients and operational systems
- Professional growth opportunities inside a growing technology company
- Exposure to startup scaling, operations, and process building
- Long-term growth potential within ITBCPRO
Potential future growth paths may include:
- Operations Coordinator
- Technical Account Coordinator
- Project Coordinator
- MSP Operations Specialist
- Client Success Coordinator
- Junior Business Analyst
- Startup Operations Lead
Compensation
- Co-op and practicum structures available
- Paid opportunities preferred depending on experience, program requirements, and schedule
- Flexible compensation structure available for strong candidates
- Potential long-term employment opportunities for high-performing individuals
How to Apply
Please send:
- Your resume
- A short introduction about yourself
- Your school/program information (if applicable)
- Your availability
- Why this role interests you
Email:
[email protected]
Subject Line:
Technical Operations & Client Success Coordinator Application
We thank all applicants for their interest. Only shortlisted candidates will be contacted.
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Discounted or free food
- Flexible schedule
- Mileage reimbursement
- On-site parking
- Work from home
Work Location: In person
