Job Listing: Suit Attendant
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location: We are seeking an experienced Suit Attendant for the BC Place Stadium.
Sodexo Live! is the Official Supplier of Food and Beverage Services to BC Place Stadium. BC Place is a multi-purpose stadium in Vancouver, British Columbia, Canada. Located at the north side of False Creek, it is owned and operated by the BC Pavilion Corporation, a Crown corporation of the province. Home to BC Lions, Vancouver White Caps, Concerts and Live events, the facility hosts welcomes hundreds of thousands of fans each year, while generating significant economic activity for the Province.
Job Overview:
Luxury suites provide premium seating opportunities within sporting arenas and other such entertainment venues. Luxury suites are typically owned by individuals or corporations and usually include private dining/reception areas, theater-type seating, flat screen monitors, Internet access and other amenities not found in standard seating sections.
The Suite Attendant will establish a pleasant atmosphere for suite guests by ensuring that assigned suites are clean, orderly and well attended to, and that all food and beverage items are provided according to selected ala carte or buffet-style menus. The Suite Attendant will stock and set up the suite prior to guests' arrival, and will provide the highest levels of service and personal attention throughout the game or event.
Essential Responsibilities:
- Maintain standards of orderliness and cleanliness throughout Suites before and during events; Perform cleaning duties such as sweeping/mopping floors, vacuuming carpet, tidying up service station and emptying garbage as needed.
- Collect and deliver necessary supplies to assigned Suites.
- Take care in the handling and storage of all catering hardware, equipment, linens and serving supplies needed for catering setup and event service.
- Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and complaints; Involve a supervisor when previous methods have been unsuccessful.
- Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of guests to verify age requirements for consumption of alcohol.
- Communicate as necessary with Catering Sales team, Kitchen, Stewarding, Beverage and other operational departments.
- Confer with management regarding problems or issues in a timely manner so as not impact service or timing of events.
- Set-up suite per specifications, to include tables, serving ware, decor, utensils, condiments, etc.
- Prepare chafing dishes and light sternos, as needed.
- Stock refrigerator with water, beer, sodas and other beverages as per specifications.
- Set up snacks and non-refrigerated, non-perishable items in advance.
- Identify suite host and properly introduces oneself; Introduce oneself to the other guests and explain ordering procedures and other pertinent information to make the event as enjoyable as possible.
- Take food and beverage orders from guests, or confirm menu selection.
- Check guests' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages; Conform to all regulations of the local alcohol beverage authority.
- Demonstrate complete understanding of menu and knowledge of ingredients and style of preparation; Relay relevant comments received from customers directly to supervisor.
- Deliver food and drinks to guests in a prompt and accurate manner based on established menus and event specifications; Display food under appropriate hot or cold conditions as per standards;
- Provide special attention to Suite host and VIP's.
- Ensure compliance to sanitation, food safety and general workplace safety standards throughout all Suites areas.
- Take a proactive approach by anticipating needs and inquiring as to satisfaction and additional service needs prior to departing.
- Check in with guests frequently throughout event and replenish food, beverages, condiments and other items as needed and as requested.
- Continue service until the end of the event; Refrain from cleaning or setting up for next event until guests have departed.
- Thank guests, wish them a pleasant day/evening and invite them to return.
- Clear all service items; Complete and implement cleanup/breakdown procedures after event;
- Assist in cleaning and re-stocking of pantry as needed.
- Coordinate the disposal or safe storage of leftover event food as prescribed by the Director of Operations or Chef.
Qualifications/Skills:
- High school diploma or equivalent.
- Age 18 or older.
- Demonstrated ability to understand and effectively implement written and verbal instructions.
- Strong team orientation and ability to work with a variety of departments to accomplish assigned tasks.
- Ability to count and accurately make change involving large sums of money.
- Ability to work well independently.
- Ability to work well in a high stress, fast paced environment.
- Ability to perform simple mathematical calculations, to include addition, subtraction, multiplication and division.
- Must be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location.
- Technology aptitude for working with POS and digital register.
- Strong skills for providing guest service with keen ability to connect easily with customers.
- Scheduling flexibility to meet operational needs. Hours may be extended or irregular to include nights, weekends and holidays.
Preferred:
- TIPS or TEAM certification, or equivalent.
- Knowledge of the sequence of service and suite procedures, generally involving a minimum of one (1) year experience.
Other Requirements:
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Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
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Hours may be extended or irregular to include nights, weekends and holidays.
Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.
Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
