This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
As part of the Identity and Profile Services team, the Senior Quality Assurance Analyst will provide leadership on quality assurance tasks related to both projects and products within our domain. They will oversee and participate in test planning, test case development, test execution, cross department coordination, defect management, and development of automation strategies. An important part of this role will be recommending improvement opportunities, such as automation, that optimize efficiency and effectiveness.
Key deliverables include:
- Develop and execute test cases based on business requirements and best practices.
- Perform functional, integration and system testing including compatibility with downstream teams.
- Perform manual and automated testing (i.e. Robot Framework and Postman).
- Identify appropriate test techniques for the application style - such as risk-based testing, white & black box testing, manual and automated testing, scripted and unscripted testing.
- Utilize in-house automated test tools to scripts for automated functional tests (UI and API).
- Defect management includes the identification, prioritizing, logging, tracking, and triaging of issues.
- Collaborate effectively with Product Managers, Product Owners, Scrum Masters, Business Analysts, Developers, and/or integration partners as required.
- Evaluate, document, and communicate testing results to stakeholders to enable them to make decisions regarding project health with respect to QA.
- Participate in knowledge sharing with peers by means of pairing, documentation, and presentations.
- Maintain and expand professional and technical knowledge through attending educational workshops, conferences, reviewing professional publications and participating in professional societies.
- Maintain a positive attitude and contribute to the cohesion and effectiveness of the team.
- Assist in sprint planning based on Agile development processes.
- Other duties as assigned.
Experience and qualifications:
- Completed post-secondary education.
- 7-10 years of testing experience with backend software and APIs.
- 1-2 years of Identity and access management testing
- Working with cloud-based technology stacks is a plus
- Understanding software QA practices as it applies to different development methodologies.
- Experience with Agile software development processes.
- Experience analyzing the quality needs for projects, estimating the associated resources and effort, managing the execution, mitigating, and communicating risks, and reporting on the test results.
- Experience creating clear and concise documentation in the form of test strategies/plans/test cases/scenarios/checklists and defects.
- Experience with Azure DevOps and Jira Test Plans module for Test case Creation and Execution.
- Experience scripting, maintaining, and executing automated Web Service and UI tests.
- Experience creating automation strategies that can target high value tests from various layers of any application while utilizing tools and frameworks best suited for each use case.
- Strong verbal and written communication skills using various mediums and the ability to interact effectively with all levels of the organization.
- Strong analytical skills combined with a positive attitude, taking a team-based approach.
- Dedicated to improving and exceeding business and guest experiences.
- Proven ability to meet timelines while delivering quality work.
- Showing initiative through creating test cases from your own intuition and experience “trying to break it” and not simply based on the requirements and documentation.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at
[email protected].
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at
[email protected].
