Columbus Enterprise & operational systems analyst Jobs – 51 Openings This Week

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Finance Manager, Corporate Accounting
Extendicare —Markham, ON
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Bachelor's
Quick apply
6d
Senior Data Engineer
Tangerine Bank —Toronto, ON
- DevOps
- Communication skills
4d
Senior Financial Analyst
Extendicare —Markham, ON
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Bachelor's
Quick apply
10d
Financial Systems Enterprise Application Owner
Gallagher Benefit Services —Toronto, ON
- $121,500–$171,500 a year
- Remote
- Oracle
- Finance
- Master's degree
- Employee stock purchase plan
- Dental care
IT Project Manager
Amphenol HSIO —Markham, ON
- $90,000–$120,000 a year
- Microsoft Excel
- Computer Science
- PMP
- Designated paid holidays
- Disability insurance
Quick apply
Technical Analyst
Michael Garron Hospital —Toronto, ON
- Full-time
- Azure
- Computer Science
- Windows
Data and AI Engineering Manager - Core Digital Products
Sanofi —Toronto, ON
- $125,300–$208,800 a year
- Azure
- Computer Science
- DevOps
Senior Financial Analyst
DAC Group / Canada Ltd. —Toronto, ON
- $70,000–$85,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
- Dental care
- Tuition reimbursement
Quick apply
Senior Endpoint Analyst (Intune)
Black & McDonald Limited —Markham, ON
- $80,000–$120,000 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
Quick apply
System Analyst
CAA SCO Systems & Services Inc —Thornhill, ON
- $49,500–$78,200 a year
- On call
- Azure
- DevOps
- Java
- Wellness program
- Tuition reimbursement
Quick apply
9d
Senior ERP LN Production Planning Analyst
Armstrong Fluid Technology —Toronto, ON
- $70,000–$120,000 a year
- Full-time
- Computer Science
- Engineering
- ERP systems
Quick apply
3d
Senior ERP LN Finance Analyst
Armstrong Fluid Technology —Toronto, ON
- $98,000–$129,000 a year
- Full-time
- ERP systems
- Finance
- Analysis skills
Quick apply
3d
Senior ERP LN TP Project and Planning Analyst
Armstrong Fluid Technology —Toronto, ON
- $70,000–$120,000 a year
- Full-time
- Computer Science
- Engineering
- ERP systems
Quick apply
3d
Manager, Application Development
Tarion —Toronto, ON
- $99,150–$148,690 a year
- Full-time
- Hybrid work
- Salesforce
- DevOps
- System design
- Employee assistance program
- Flexible schedule
Quick apply
Analyst, Databases
Reliance Home Comfort —Toronto, ON
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
Quick apply
Principal Data Scientist
Questrade Financial Group —Toronto, ON
- $130,000–$170,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Quick apply
Interface Analyst - Project REACH - Temporary Full-Time - 2026-17614
Sunnybrook Health Sciences Centre —Toronto, ON
- Temporary
- Computer science
- Oracle
- Computer Science
Quick apply
Business Analyst(SAP)
Power Staffing Solutions —Markham, ON
- Up to $95,000 a year
- Full-time
- Computer Science
- ERP systems
- Finance
Quick apply
3d
Business Analyst, IT PMO
Scarborough Health Network —Scarborough, ON
- $46.88–$54.34 an hour
- Full-time
- Bachelor's
- Business
- Negotiation
3d
Network Analyst, Data Centre (Systems Administrator)
York Region —Newmarket, ON
- $54.04–$58.74 an hour
- Temporary
- Hybrid work
- Azure
- No university degree
- IT
- Employee assistance program
2d
Intermediate Systems Administrator
Southlake Health —Newmarket, ON
- $39.87–$47.40 an hour
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Dental care
2d
Manager, D365 QA
Four Seasons —Toronto, ON
- $120,000–$135,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
2d
IT Project Manager
City of Markham —Markham, ON
- $109,744–$143,867 a year
- Full-time
- Computer Science
- PMP
- Microsoft Office
Quick apply
6d
Senior Business Intelligence Analyst
Lifemark Health Group —North York, ON
- $90,000–$105,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
9d

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Manager, Service Desk

Mackenzie Health
Richmond Hill, ON

Apply Now

Job details

Full-time

Skills

ITIL Certification
Computer Science
PMP
Engineering
Microsoft Exchange
Windows
Microsoft Office
Bachelor's
ServiceNow
Communication skills
Active Directory
Time management
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

enterprise & operational systems analyst jobs in columbus

Manager, Service Desk

Finance Manager, Corporate Accounting

Senior Data Engineer

Senior Financial Analyst

Financial Systems Enterprise Application Owner

IT Project Manager

Technical Analyst

Data and AI Engineering Manager - Core Digital Products

Senior Financial Analyst

Senior Endpoint Analyst (Intune)

System Analyst

Senior ERP LN Production Planning Analyst

Senior ERP LN Finance Analyst

Senior ERP LN TP Project and Planning Analyst

Manager, Application Development

Analyst, Databases

Principal Data Scientist

Interface Analyst - Project REACH - Temporary Full-Time - 2026-17614

Business Analyst(SAP)

Business Analyst, IT PMO

Network Analyst, Data Centre (Systems Administrator)

Intermediate Systems Administrator

Manager, D365 QA

IT Project Manager

Senior Business Intelligence Analyst

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