elevator elevator administrator Jobs

Client Experience Team Lead
RAM Elevators and Lifts —Edmonton, AB
- $70,000–$75,000 a year
- Full-time
- Sales
- Customer service
- Engineering
- Dental care
Quick apply
Elevator - Elevator Administrator
Canada Malting —Leross, SK
- Basic math
- Microsoft Office
- High school diploma or GED
- Designated paid holidays
- Disability insurance
7d
Service Sales Specialist
Otis —Saskatoon, SK
- Full-time
- High school diploma or GED
- Presentation skills
- Business
- Flexible schedule
Senior Account Manager
Otis —Winnipeg, MB
- Full-time
- Sales
- Presentation skills
- Business
- Flexible schedule
12d
Assistant Superintendent-Residential
Morguard —Mississauga, ON
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Organizational skills
Quick apply
Superintendent-Residential
Morguard —Mississauga, ON
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Construction
Quick apply
Superintendent - Multi-Residential
Morguard —Mississauga, ON
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Communication skills
Quick apply
Commercial Cleaner (Day Porter)
Madison Group —Pickering, ON
- $25–$27 an hour
- Part-time
- Microsoft Word
- Bar
- Microsoft Outlook
Quick apply
Lead Leasing Agent-Multi-Residential
Morguard —Mississauga, ON
- Marketing
- Microsoft Office
- High school diploma or GED
Quick apply
Handyman - Temporary Part-Time - Estimated Up to 6 months
Eastholme Home for the Aged —Powassan, ON
- From $27.12 an hour
- Part-time
- Maintenance
- English
- High school diploma or GED
Quick apply
6d
Leasing and Community Administrator
Welcome Co —Calgary, AB
- $50,000–$55,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Dental care
- Employee assistance program
Quick apply
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Client Experience Team Lead

RAM Elevators and Lifts
Edmonton, AB

Quick apply

Job details

Permanent | Full-time

Benefits

Extended health care
Dental care
On-site parking

Skills

Sales
Customer service
Engineering
English
Electrical engineering
Microsoft Office
Administrative experience
Analysis skills
Supervising experience
Project management
Bachelor's
Continuous improvement
Team management
Customer relationship management
Electrical Engineering
Leadership
Communication skills
Time management

Full job description

About the role

The Customer Experience Team Lead is responsible for coordinating and overseeing key customer‑facing services and systems.

This role ensures customers receive a consistent, professional, and efficient experience across all service channels while supporting continuous improvement and operational excellence.

Reports to: Vice President, Client Experience

Responsibilities:

Order Management Oversight

Oversee end to end order workflows to ensure accuracy, timely processing, and compliance with internal controls.
Manage escalations related to delayed, incorrect, or special-order requests.
Implement process improvements to increase order accuracy, reduce cycle times, and improve customer communication.

Pro Desk Coordination

Support Pro Desk functions including architect, specifier inquiries, and design assistance.
Maintain consistent standards for professionalism, turnaround times, and technical accuracy.
Support staff by implementing training on product configuration, order requirements, and customer inquiries.

Call Centre Administration

Administrate daily call centre operations including call routing, queue management, voicemail oversight, and system updates.
Report call metrics such as abandonment rates, speed of answer, and service level performance.
Maintain call scripts, knowledge articles, and system configurations.

Ticketing Administration

Administer Freshdesk ticketing workflows, automations, assignments, and response templates.
Monitor ticket queues to ensure compliance and proper documentation.

Customer Setup & Record Administration

Manage new customer account setup including data validation, system entry, and consistency across platforms.
Maintain accurate customer records, updating changes to addresses, contacts, preferences, and dealer profiles.
Ensure data governance and compliance with internal standards and privacy requirements.
Collaborate with Finance, Sales, and Operations to ensure records support seamless order processing and billing.

Event Planning Support

Coordinate internal and external events such as customer visits, dealer meetings, trade shows, training sessions, and special events.
Manage logistics including venue booking, catering, scheduling, equipment setup, and attendee communication.
Support project timelines, vendor coordination, and event budgeting as required.

Office Administration

Provide general office administration support including supplies coordination, reception backup, meeting room coordination, and internal communication support.
Maintain internal department documentation, process manuals, and communication boards.
Support onboarding of new team members through systems setup and orientation.

Complaints Administrator

Administer customer and dealer complaints from intake through resolution.
Log, track, and categorize complaints in Freshdesk or other systems.

Leadership & Collaboration (Non Supervisory Lead Role)

Provide day to day guidance, technical support, and subject matter expertise to Customer Experience staff.
Act as the escalation administrator for complex or sensitive customer issues.
Identify needs for training new team members and improving team competencies.
Support alignment between Customer Experience, Sales, Production, Engineering, Logistics, and other internal groups.

Continuous Improvement

Report service metrics, call data, ticket trends, and order accuracy reports to identify improvement opportunities.
Participate in workflow changes, automation enhancements, and policy updates.
Contribute to the development of customer experience standards and service improvement initiatives.

Qualifications

3-5+ years’ experience in customer service, order management, or service coordination roles.
Project Management experience
Experience with CRM or ticketing systems (Freshdesk preferred).
Strong organizational, analytical, and problem solving abilities.
Excellent communication and customer service skills.
Ability to juggle multiple priorities in a fast paced environment.
Experience coordinating events or office administration work is an asset.

Core Competencies

Customer focus
Communication and interpersonal skills
Process orientation and documentation
Ownership and accountability
Technical systems proficiency
Problem-solving and critical thinking
Collaboration and cross-functional coordination
Time and priority management

Pay: $70,000.00-$75,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking

Application question(s):

Do you have background in Electrical Engineering

Education:

Bachelor's Degree (preferred)

Location:

Edmonton, AB T5S 2J9 (required)

Work Location: In person

Quick apply

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