Description
The Haskayne School of Business is currently seeking a Full-time Limited Term Program Specialist for approximately 24 months.
The Program Specialist is a member of the Executive & Professional Development (EPD) team at the Haskayne School of Business (HSB). The Program Specialist reports to the Manager, Marketing & Operations and collaborates with team members, as well as faculty, staff, students, and other members of the community as required to build a healthy culture and advance HSB's Strategic Plan priorities and objectives.
This role is part of a high-impact team shaping how leaders and organizations across Canada develop talent, capability, and strategic insight. It offers visibility, autonomy, and the opportunity to directly influence growth for one of Canada's leading business schools.
This position requires high-level, discretionary decision-making, the ability to communicate professionally with multiple stakeholders, and the ability to work independently. Stressors include dealing with the demands of competing deadlines including managing multiple project implementations simultaneously.
Due to operational requirements, this position works predominantly on campus. There will be a frequent need to attend offsite meetings and events, as well as the occasional need for travel outside of Calgary. The primary working hours are Monday to Friday, 8:30 AM to 4:30 PM, 7 hours per day (35 hours per week); however, flexibility is essential, including some early morning, evening and weekend work. This position is part of the AUPE Collective Bargaining Unit.
Summary of Key Responsibilities (job functions include but are not limited to):
Program Leadership, Delivery, and Operational Excellence
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Accountable for the overall operational leadership, coordination, execution, and evaluation of Executive and Professional Development (EPD) open-enrolment, custom, and partnership programs, ensuring a high-quality participant experience, exceptional customer service, and adherence to established standards.
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Provides day-to-day direction to team members involved in program delivery, ensuring programs are delivered to a high standard.
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Leads the operational delivery of assigned executive and professional development programs from planning through completion, with limited supervision.
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Translates program designs into effective operational plans and seamless learning experiences.
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Collaborates with the Director, Managers, and program design and delivery teams to ensure contractual obligations, program objectives, and participant expectations are met.
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Coordinates onboarding, training, coaching, and guidance for new and existing team members on operational processes, systems, policies, and procedures.
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Delegates work to Student Program Assistants and other internal or external service providers and oversees successful completion of assigned responsibilities.
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Sets priorities, manages competing deadlines, and ensures deliverables are completed on time.
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Coordinates classroom, online, and hybrid learning environments.
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Resolves operational issues, participant concerns, and stakeholder disputes within scope of authority.
Stakeholder, Participant, and Client Relationship Management
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Accountable for developing and maintaining strong relationships while serving as a champion for Executive and Professional Development and the Haskayne School of Business.
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Serves as the primary point of contact for participants regarding program operations, logistics, and related inquiries.
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Develops and maintains professional relationships with corporate clients, partner institutions, faculty members, facilitators, and service providers.
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Ensures operational commitments outlined in service agreements are fulfilled.
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Ensures faculty members and instructors have access to the resources, technology, facilities, and support required for successful program delivery.
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Collaborates with faculty, Academic Directors, and program leaders to ensure learning experiences align with program objectives and participant expectations.
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Collaborates with marketing and recruitment teams to support the promotion of executive education programs and participant engagement initiatives.
Program Administration, Evaluation, and Financial Management
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Accountable for overseeing program administration, operational logistics, evaluation activities, and program financial processes to ensure effective and efficient program delivery.
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Oversees multiple projects simultaneously, prioritizing tasks appropriately and ensuring high-impact initiatives remain on schedule, within budget, and aligned with EPD strategic goals.
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Leads program administration processes.
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Coordinates program logistics and operations tasks.
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Monitors assigned program budgets and expenditures, ensuring responsible stewardship of resources.
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Maintains a strong understanding of University and Haskayne School of Business operational processes and effectively leverages institutional resources to support program delivery.
Team Collaboration and Continuous Improvement
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Accountable for contributing to a collaborative, high-performing team environment and advancing operational excellence across Haskayne Executive and Professional Development.
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Collaborates effectively with colleagues across EPD, the Haskayne School of Business, and the broader University community to achieve shared objectives.
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Provides coaching, guidance, and support to team members to ensure policies, procedures, and operational standards are consistently followed.
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Identifies opportunities and recommends enhancements to improve processes, systems, service delivery, participant experiences, and operational efficiency.
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Supports special projects, strategic initiatives, organizational priorities, and other duties as assigned.
Qualifications / Requirements:
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Bachelor's degree in business, communications, education, adult learning, event management, or a related field.
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Minimum five (5) years of progressively responsible experience in program administration, program delivery, executive education, professional development, client service, event management, or a related field; an equivalent combination of education and experience may be considered.
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Experience working in a post-secondary, professional learning, executive education, or corporate training environment is considered an asset.
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Demonstrated experience managing multiple concurrent projects and priorities while meeting deadlines and maintaining accuracy.
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Strong relationship management skills with the ability to effectively collaborate with stakeholders.
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Excellent written, verbal, and interpersonal skills, with the ability to communicate professionally.
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Demonstrated critical thinking, problem-solving, decision-making, and analytical skills.
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Strong organizational and planning abilities, including the capacity to anticipate needs, identify risks, and proactively implement solutions.
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Experience coordinating events, learning programs, or educational initiatives in both in-person and online environments.
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Experience monitoring budgets, tracking expenditures, and supporting financial administration processes.
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Advanced proficiency with Microsoft Office applications. Experience with learning management systems, survey tools, CRM platforms, and registration systems is considered an asset.
Application Deadline: July 03, 2026
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit, and falls under the Specialist / Advisor Job Family, Phase 3.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
