YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 850 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Forever 21, Urban Kids, Suzy Shier, Bluenotes, West 49, Amnesia, Charlotte Russe, Rue 21 and Mandee.
Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.
How you will make a difference:
The position of Bilingual IT Help Desk Support provides user support/customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.
· Duties and Responsibilities
· Serve as primary point of contact for users regarding overall support, policies and procedures
· · Assign/escalate issues to appropriate IT Systems Support technician
· · Keep users always informed on status of their tickets
· · Follow up with assigned personnel to ensure timely resolution of problems
· · Document and maintain solutions in appropriate support systems
· · Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made
· · Proactively identify improvement opportunities and work with the Manager, IT Support to implement processes that enhance Help Desk operations
· Qualifications
· · Post-secondary education in a related field or equivalent
· · Minimum 2 years’ experience in an information technology position, providing computer support
· Bilingual French/English
· · Strong understanding of Windows OS XP, WIN7/8. Mac OSX, MS Office
· · Working knowledge of AS400
· · Experience with Windows domain networking, local area networking, and remote access software, VPN and VM technology troubleshooting
· · Experience in end-user support, assisting and training
· · Technical writing skills
· · Proficient in Microsoft Office
· Related Work Skills
· · Capacity to form effective relationships with users
· · Strong communication skills, both verbal and written
· · Works well in a team environment
· · Effective time management and multitasking skills
· · Strong organizational skills with an ability to prioritize tasks
· · Proven ability to work well under pressure and meet all deadlines
· · Strong analytical and problem-solving skills
· · Strong technical understanding and ability to learn new programs quickly
· · Self-motivated, energetic and able to adapt quickly to change
· · Willingness to work a flexible schedule
What we offer:
· Competitive Compensation Package
· Health and Dental Benefits Plan
· Paid Sick Days
· Employee Discount
· Tuition Reimbursement
· Ongoing Training and Development
· Career Advancement Opportunities
· Being part of an amazing, supportive and collaborative team
YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.
This posting is for an open vacancy.
We do not use AI in our hiring process.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Experience:
- Help desk: 1 year (required)
Language:
Work Location: In person
