Position Summary
The IT Manager provides leadership and oversight for the organization’s IT operations, ensuring the reliability, security, and efficiency of all technology systems supporting business functions. This role requires a strong operational mindset to manage a broad range of IT services, including infrastructure, applications, communication systems, and end-user support.
The IT Manager is responsible for ensuring uninterrupted system availability during production hours while driving continuous improvement, standardization, and digital transformation initiatives across the organization.
Reports To: Regional IT Director, Americas
Key Responsibilities
- Lead IT operational and strategic planning, including innovation, project planning, and resource allocation.
- Oversee the deployment, monitoring, maintenance, development, and support of all IT systems, including networks, servers, PCs, operating systems, hardware, software, telecommunications, and office automation equipment.
- Ensure high availability and reliability of IT systems to support uninterrupted production operations.
- Analyze, benchmark, and recommend improvements to IT infrastructure and systems to support organizational growth.
- Manage end-user services, including help desk and technical support, ensuring timely and effective issue resolution.
- Collaborate with business stakeholders to define system requirements and support new technology implementations.
- Stay current with emerging technologies and recommend upgrades or enhancements where applicable.
- Develop and manage Requests for Proposal (RFPs); liaise with vendors to negotiate contracts and service agreements aligned with business objectives.
- Maintain IT asset management practices for hardware, software, and related equipment.
- Manage the IT department budget, including forecasting, purchasing, and cost control; develop business cases and cost-benefit analyses for IT initiatives.
- Establish, implement, and enforce IT policies and procedures, including security, disaster recovery, architecture, and service delivery standards.
- Ensure compliance with JSOX (Internal Controls) and support internal and external audit requirements.
- Lead and develop the IT team to achieve departmental and organizational goals.
- Drive standardization, automation, and digitization initiatives across the organization.
- Perform other duties as assigned.
Qualifications & Experience
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum 5+ years of progressive IT experience, including leadership or team management responsibilities.
- Experience in a manufacturing or automotive environment is preferred.
- Strong knowledge of IT infrastructure, networks, cybersecurity, and enterprise systems.
- Proficiency in managing and supporting Windows and Linux operating systems.
- Experience with IT project management and vendor coordination.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are considered an asset.
Technical Skills
- Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong knowledge of Microsoft 365 ecosystem, including SharePoint and Teams.
- Experience with Microsoft Azure and Active Directory environments.
- Experience with VMware, Veeam Backup & Replication
- Familiarity with IT service management tools such as JIRA and Confluence is an asset.
- Knowledge of SAP systems is considered an asset.
- Experience in network infrastructure
Core Competencies
- Strong leadership and team management skills
- Excellent problem-solving and analytical abilities
- Effective communication and interpersonal skills
- Ability to prioritize and manage multiple initiatives in a fast-paced environment
- Strategic thinking with a focus on continuous improvement
Musashi Expectations
Company Standards:
- Uphold company policies and procedures.
- Champion the Musashi Philosophy and adhere to company values.
- Follow all safety procedures and instructions.
- Actively contribute to company and departmental goals.
- Adhere to Musashi’s 5S principles, as well as quality, environmental, and health & safety systems.
- Maintain professional, respectful, and positive interactions with all colleagues.
This job is fully on-site and located in Arthur, ON.
Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.
Come Join Us - "Go Far Beyond"
We're inspired by passionate people who believe in thinking smart and working hard in a harmonious atmosphere to achieve the work they love to fuel the company's global growth. In Musashi's Monozukuri culture, we offer an open environment where you can have fun, collaborate and share your unique ideas to make a real business impact on our company and to our customers.
We may use artificial intelligence or automated tools to support certain aspects of our recruitment and selection process, such as screening or assessing applications. These tools are used to assist decision-making and do not replace human review. We thank all applicants for their interest, however, only those selected, through a human review, will be contacted for an interview.
We are an equal opportunity employer and committed to supporting a culture of diversity and accessibility across the organization. We hire the best talent regardless of race, colour, creed, national origin, ancestry, disability, marital status, age, sex, veteran status or sexual orientation. Please indicate if you require special accommodation to complete any portion of the application or interview process.
