Market Cashier/Server - Silvertip Resort
Are you passionate about providing exceptional customer service in a dynamic environment? Join our team as a Market Cashier/Server at Silvertip Resort, where you will engage with guests, process transactions, and enhance the overall experience for both on-course players and market customers.
About Stone Creek Resorts Inc.
Stone Creek Resorts Inc. is a well-established Alberta-based company, renowned for delivering exceptional hospitality and luxury lifestyle experiences. The company operates two world-class golf resorts: Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia. In addition to its resort operations, Stone Creek is a leader in resort real estate development, with Silvertip Resort recognized as Canada's premier community for luxury resort real estate.
The Silvertip master plan features a diverse mix of luxury estate lots, condominium and multi-family units, and resort accommodations, with projected annual real estate sales of up to $100 million. Future developments at Silvertip include Silvertip Village, a state-of-the-art conference centre, a gondola, a Nordic spa and wellness center, and 850 staff housing units-further enhancing the resort's position as a world-class destination.
Silvertip Resort occupies an unparalleled location in the heart of the Canadian Rockies. For over 20 years, we have been dedicated to providing world-class guest experiences, including our renowned championship 18-hole golf course, while maintaining a strong commitment to preserving the surrounding natural environment. Silvertip is more than just a resort; it is an extraordinary experience where nature and luxury seamlessly blend, creating unforgettable memories for all who visit.
Position Summary
As a Market Cashier/Server, you will be a key member of our Food & Beverage team, ensuring a welcoming and efficient experience for guests. This role involves processing transactions, taking food and beverage orders, and maintaining a clean and organized work environment. You will also support operations at Bunkers, our on-course shop, ensuring golfers have access to snacks and refreshments while enjoying their game.
Why Silvertip Resort
-
Discounted: golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort.
-
Staff Accommodation on site. $23 per day.
-
Our people experience working at a world-class Golf resort.
-
We offer a diverse and engaging work environment in a unique location.
-
Close to many outdoor adventures - Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.
Key Responsibilities
-
Greet and assist customers warmly, creating a welcoming environment that encourages repeat visits.
-
Process customer orders and payments accurately using the Point-of-Sale (POS) system.
-
Serve food and beverages promptly and courteously, adhering to service standards.
-
Adhere to ProServe standards and all local alcohol service regulations, verifying identification and ensuring responsible service.
-
Provide attentive service at Bunkers, ensuring golfers have access to refreshments.
-
Maintain cleanliness and organization in both the market and Bunkers, following health and safety regulations.
-
Conduct inventory counts and assist with restocking shelves and rotating products.
-
Routinely check product use-by dates, removing expired items and reporting discrepancies.
-
Address guest inquiries and concerns professionally, escalating issues when necessary.
-
Collaborate with kitchen staff and fellow team members to ensure smooth operations.
-
Inform guests about daily specials and promotions, encouraging sales.
-
Follow shift instructions, including cleaning, table setting, and collecting materials from other departments.
-
Assist in other areas of the Resort as needed.
-
Reconcile transaction lists from credit card machines with POS records.
-
Prepare deposit envelopes, record deposit amounts, and complete safe depository procedures.
-
Document and report incidents or accidents that occur during service.
Requirements
-
Eligible to work in Canada.
-
ProServe certification required (or willingness to obtain).
-
Ability to lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly.
-
Previous experience in customer service, retail, or food & beverage preferred.
-
Strong customer service, teamwork, and communication skills.
-
Ability to work in a fast-paced, team-oriented environment.
-
Comfortable working in a variety of indoor and outdoor conditions.
Duration: This is a Full-Time seasonal position, April to October. Overtime during busy periods may be required.
Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.
