Req Id: 431038
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
We are seeking a visionary Senior Program Manager to lead the development and execution of a transformative, AI-enabled strategic roadmap for our national ordering and billing platform. This high-impact role will be at the forefront of our digital evolution, shaping the future of our services for Residential and Small Business wireline and wireless customers. The ideal candidate will be a strategic thinker with a strong background in program management, a passion for artificial intelligence, and experience with enterprise-level platforms like Salesforce, ServiceNow, and Google Cloud.
- Develop and own the cohesive, multi-year strategic AI roadmap for our national ordering and billing platform, aligning business goals and customer needs.
- Lead the alignment of various AI roadmaps across different platforms (including Salesforce, ServiceNow, and Google) to create a unified and synergistic strategy.
- Drive the delivery of next-generation, AI-enabled capabilities and features from conception to launch.
- Manage highly complex strategic initiatives with large, cross-functional teams, ensuring collaboration and alignment across the organization.
- Interact and communicate directly with client teams, executives, and other stakeholders to provide status updates, reports, and presentations.
- Prepare and contribute to internal presentations concerning project scope, timeline, activities, issues, budget, and progress.
- Prepare project timelines and assist with the determination of a project scope that is scheduled in manageable components.
- Monitor timelines and project cost to ensure adherence with approved project plans.
- Manage the work efforts and budgets provided for third-party providers and consultants.
- Protect project scope using change management procedures to protect against "scope creep."
- Proactively track and manage issues, risks, and project budgets, escalating to senior management as needed to ensure mitigation.
- Ensure that quality management standards are adhered to and that projects are completed on time, on specification, and on budget.
- 5+ years of Project or Program Management experience with demonstrated results, preferably in a technology or telecommunications environment.
- Proven experience in developing and executing strategic roadmaps, particularly with a focus on AI, machine learning, or data-driven products.
- Highly developed organizational, leadership, and interpersonal skills, with the ability to solicit cooperation and resolve conflict.
- Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to a non-technical audience.
- Strong understanding of enterprise platforms and ecosystems; direct experience with Salesforce, ServiceNow, and/or Google Cloud platforms is highly desirable.
- Expert knowledge of Project Management Institute's (PMI) approach to Project Management.
- PMP designation or equivalent is required.
- University degree in a related field (e.g., Business, Computer Science, Engineering).
- Experience in the telecommunications industry, with knowledge of ordering, billing, and customer management processes for both wireline and wireless services.
- Familiarity with Agile and other modern project management methodologies.
- Advanced degree (e.g., MBA) is a plus.
- Experience working with AI/ML development teams and data scientists.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/30/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.
