At Helm Operations, we build the software that keeps the world’s maritime operations moving. From tugboats in Vancouver Harbour to offshore service vessels in the North Sea, our customers rely on Helm CONNECT to run their businesses and we don’t take that responsibility lightly.
World-class software doesn’t happen by chance. It takes people who care deeply about quality, take ownership, collaborate effectively, and continually look for better ways to work. That’s The Helm Way, and that’s where you come in.
Your Mission
We’re looking for a Business Analyst to join our Product team.
You will be the connective tissue between business needs and product execution, translating stakeholder requirements into clear, actionable specifications that enable our Development, Design, and Quality Assurance teams to deliver valuable product outcomes.
Working closely with Product Managers, you will bring structure, clarity, and momentum to product delivery, freeing Product Managers to focus on strategy, discovery and product direction.
AI will be an important part of how you work. You will use Claude and other AI tools to accelerate high-volume activities such as drafting requirements, synthesizing feedback, identifying gaps, generating test scenarios, and preparing release documentation. You will direct the tools, critically evaluate their outputs, and remain fully accountable for everything shared with Development teams and stakeholders.
Make your impact with a rapidly growing marine software business.
You Will
· Elicit, document, analyze, and validate business requirements through stakeholder interviews, working sessions, research, and product discovery activities.
· Use Claude and other AI tools to accelerate first-draft documentation while independently reviewing, refining, and validating all outputs.
· Translate business and customer needs into clear functional specifications, user stories, process flows, and measurable acceptance criteria.
· Maintain a groomed backlog with PM partnership; use Claude for gap detection before tickets reach development.
· Document current-state and future-state workflows, business rules, system behaviour, and product interactions to create alignment before development begins.
· Act as trusted point of contact for scope, timelines, and delivery status; facilitate working sessions across business, product, and development.
· Communicate changes, decisions, and rationale clearly — no one should be surprised.
· Develop test scenarios for QA/UAT using Claude-generated drafts from acceptance criteria; track delivery against those criteria and escalate gaps.
· Analyze product usage, support tickets, and stakeholder feedback to inform prioritization; build lightweight reporting for stakeholders and leadership.
· Coordinate release notes using AI; partner with product marketing to enable internal teams before new capabilities ship.
You Bring
· Demonstrated experience as a Business Analyst, Product Business Analyst, Systems Analyst, or in a similar role within a software or technology environment.
· Proficiency with Jira, Confluence, and Microsoft 365.
· Practical experience using Claude or comparable generative AI tools in a professional environment.
· The ability to write effective prompts, evaluate AI-generated content, recognize inaccurate or incomplete outputs, and edit artifacts to a high professional standard.
· Solid PDLC understanding; ability to read data via Excel, SQL, or BI platforms; comfortable in technical discussions without being a developer
· A solid understanding of how software products are built and how feature decisions connect to business outcomes (revenue, retention, operational efficiency).
· Exceptional written and verbal communication — increasingly means editing AI-generated artifacts to a high standard.
· Strong facilitation and stakeholder-management skills, with the ability to align teams that may have different priorities or perspectives.
· Experience working simultaneously across Product Management, Development, Design, Quality Assurance, and business stakeholders.
· The confidence to respectfully challenge stakeholder requests, uncover the underlying need, and determine whether the proposed solution is addressing the right problem.
· A critical mindset and the ability to apply the same level of scrutiny to AI-generated outputs as you would to any other source of information.
· The ability to work effectively through ambiguity while remaining organized, proactive, and focused on outcomes.
A CBAP, CCBA, PMI-PBA, or equivalent certification would be an asset. Demonstrated experience using Claude or other generative AI tools within a professional product or technology environment is valued alongside traditional qualifications.
Who You Are
You are goal-oriented, self-motivated, curious, and a clear communicator.
You take ownership of your work from initial conversation through delivery and validation. You approach ambiguity with curiosity and rigour, ask thoughtful questions, and are not afraid to challenge assumptions when doing so will lead to a better outcome.
You use AI confidently and responsibly—not as a replacement for judgment, but as a tool to work faster and more effectively. You know how to direct, assess, edit, and quality-check AI-generated content rather than treating the first output as finished work.
Most importantly, you care about helping teams build the right solutions, not simply documenting what you have been asked to build.
Why You’ll Love Working at Helm
We live by our core values:
Together We Win
Collaboration is our superpower. We achieve more by sharing knowledge, supporting one another, and working toward common goals.
Own It
We take initiative, follow through, and deliver on our commitments.
Care Deeply
We care about our products, our customers, the quality of our work, and each other.
Enjoy the Ride
We celebrate wins, learn through challenges, and make space for connection and joy along the way.
Eye of the Tiger
We bring a healthy hunger for challenge, take proactive action, and embrace opportunities to learn and grow.
Perks and Benefits
- A 100% remote working environment.
- Flexible working hours with overlap during core business hours.
- Base salary of $75,000–$85,000 CAD.
- Target annual bonus based on individual and company performance.
- Paid vacation, seven floater days, and your birthday off.
- Comprehensive health, dental, and vision benefits from your first day.
- Fitness reimbursement.
- Employee Stock Purchase Plan eligibility after six months.
- Learning and professional development pathways.
- An inclusive culture with remote-team activities and events.
The salary offered will depend on the successful candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market considerations. The actual salary may be higher or lower than the range posted.
Total On-Target Earnings include base salary plus a target performance bonus.
As part of our commitment to transparency, we use artificial intelligence tools to support certain stages of our recruitment process, which may include résumé screening, candidate matching, interview scheduling, and candidate communications.
These tools help us improve efficiency, support consistency, and enhance the candidate experience. All hiring decisions are made by qualified people, and we monitor our processes to support fairness and compliance with applicable requirements.
Research has shown that women and members of underrepresented groups may be less likely to apply for a role unless they meet every listed qualification.
This posting describes what we are ideally looking for, but we encourage you to apply even when you do not meet every requirement. Everyone brings different strengths and experiences, and we hire for both demonstrated capability and future potential.
Helm is proudly an Equal Opportunity Employer where everyone is welcome.
Each person brings a unique story and perspective, and we believe our diverse mix of minds, backgrounds, identities, and experiences is where our greatest ideas come from.
We welcome people of all races, ethnicities, ages, religions, abilities, genders, gender identities, gender expressions, and sexual orientations. We want everyone to feel able to bring their authentic selves to work, share our values, shape our vision, drive innovation, and contribute to a culture we celebrate every day.
We sincerely thank everyone who applies. Due to the volume of applications received, we will contact candidates whose experience most closely aligns with the requirements of the role.
Job Type: Full-time
Pay: $75,000.00-$85,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Work from home
Application question(s):
- Do you have 3+ years of experience in a product management, business analysis, or technical project delivery role, in a B2B SaaS or professional services environment?
- Please provide your linkedin profile
Work Location: Remote
