department manager freight flow Jobs

Customer Operations Specialist
March Networks —Ottawa, ON
- $60,000–$63,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Clerical Spare
AV Group NB Inc. —Atholville, NB
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
8d
Greengoods Buyer
Salisbury Greenhouse —Sherwood Park, AB
- Microsoft Excel
- Heavy lifting
- Data analysis skills
Quick apply
9d
Early Morning Freight Flow Associate
Kent Building Supplies —Fredericton, NB
- Part-time
- AI
Logistics Assistant
ALS —Vancouver, BC
- $25.58–$28.62 an hour
- Oracle
- Heavy lifting
- English
- Disability insurance
- Dental care
10d
YYT - Customer Service Representative - FT
Cargojet Airways Ltd. —St. John's, NL
- Weekends as needed
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Shipping/Receiving Lead
Karcher North America Incorporated —Mississauga, ON
- Overtime
- Basic math
- Forklift
- High school diploma or GED
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New Product Development Specialist
Purolator Inc —Mississauga, ON
- Microsoft Powerpoint
- Sales
- Microsoft Office
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Team Lead - Customs
Russell A. Farrow Limited —Windsor, ON
- $50,000–$55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- High school diploma or GED
Senior Accountant
AMMEGA —Mississauga, ON
- $80,000–$100,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Dental care
- Employee assistance program
Quick apply
Order Desk Clerk / Office Administrator
Iron Will Metalworks Ltd. —Lloydminster, AB
- $21–$24 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Employee assistance program
Quick apply
5d
Manager, Returns & Claims Operations
NewAge Products Inc —Canada
- $87,000–$115,000 a year
- Full-time
- Remote
- Management
- Databases
- SQL
Quick apply
8d

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Shipping/Receiving Lead
Karcher North America Incorporated —Mississauga, ON
Combine orders to maximize the freight rate savings and reduce number of separate shipments to our customers. Assign Pick orders for (FedEx or UPS), LTL or FTL…
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Develop and implement a sales work plan and schedule that ensures minimum attainment of all required sales activities such as; sales calls, service calls,…
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Customer Operations Specialist

March Networks
Ottawa, ON

Quick apply

Job details

Full-time

Skills

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Sales
Customer service
SAP
Salesforce
Microsoft Office
College diploma

Full job description

At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you will enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You will be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers’ orders are entered and fulfilled in a timely manner and customers’ needs are handled in a seamless and professional manner.

Duties:

Resolves problems with a high level of customer service, focusing on customer satisfaction and resulting in a higher level of confidence in the company and our products.
Provides phone and email support to customers. Answers questions regarding products, pricing, part number verification etc.
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines.
Provides shipment confirmations and tracking information to customers as required.
Provides pro-forma invoices, freight quotes and certifications for international shipments as required
Proactively notify customers of upcoming subscription services renewals, provide relevant previous order information to make it easy for customers to renew and ensure payment
Generate all transactions related to subscription services invoicing and renewals in SAP as related to our overall order management processes
Support the transition of our hosted services subscriptions backlog to new billing system
Functions independently and makes decisions with regards to daily activities and special projects with direction from Department Manager

Education:

College diploma or equivalent combination of education and experience
At least 5 years’ experience as a customer service representative in a technology environment

Qualifications and Experience:

Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work

o Independently and as part of a team

o Well under pressure and meet deadlines

o In a fast-paced, dynamic environment, ability to prioritize and multitask

Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodation will be provided in all parts of the hiring process. Applicants can make their accommodation needs known to us with their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $60,000 - $63,000. This is an existing vacancy with one opening.

Quick apply

Refine Your Search

Customer Operations Specialist

Clerical Spare

Greengoods Buyer

Early Morning Freight Flow Associate

Logistics Assistant

YYT - Customer Service Representative - FT

Shipping/Receiving Lead

New Product Development Specialist

Team Lead - Customs

Senior Accountant

Order Desk Clerk / Office Administrator

Manager, Returns & Claims Operations

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