toronto, on developer dynamics d365 Jobs – 27 Openings This Week

CRM Support Technical Lead
Recutify Inc. —Toronto, ON
- Full-time
- Azure
- DevOps
- Continuous improvement
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RQ09444 - Sr. Software Developer - ETL
Source Code —Toronto, ON
- Full-time
- Azure
- DevOps
- Databases
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RQ09444 - Sr. Software Developer - ETL
Source Code —Toronto, ON
10+ years of experience working in IT software development and testing teams. Strong SQL skills and experience working with Azure SQL Databases and Dataverse;…
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CRM Support Technical Lead
Recutify Inc. —Toronto, ON
Lead and mentor AMS support teams ensuring knowledge sharing skill development and adherence to best practices.
Quick apply
RQ09444 - Sr. Software Developer - ETL
Source Code —Toronto, ON
10+ years of experience working in IT software development and testing teams. Strong SQL skills and experience working with Azure SQL Databases and Dataverse;…
Quick apply

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CRM Support Technical Lead

Recutify Inc.
Toronto, ON

Quick apply

Job details

Full-time

Skills

Performance tuning
Azure
DevOps
Microsoft Dynamics 365
Continuous improvement
Release management
REST
APIs
Agile
Leadership
Communication skills

Full job description

Role Name: CRM Support Technical Lead
Location: Toronto

JOB DESCRIPTION:
"Designation C2 Manager
Location Toronto Canada
Main Responsibilities
Lead the endtoend delivery of AMS services for D365 CE ensuring SLA adherence service quality and client satisfaction across incidents problem change and release management
Provide expert guidance on D365 CE configurations customizations and integrations Ensure technical solutions are scalable secure and aligned with business needs
Oversee resolution of complex technical issues perform root cause analysis and implement permanent fixes to reduce recurring incidents
Manage minor enhancements and continuous improvement initiatives including automation performance tuning and user experience improvements
Act as the primary technical point of contact for client stakeholders providing regular updates managing escalations and driving proactive communication
Establish and maintain AMS governance frameworks including service reporting KPI tracking and compliance with ITIL and Capgemini standards
Lead and mentor AMS support teams ensuring knowledge sharing skill development and adherence to best practices
Support and maintain integrations with other enterprise systems using Power Platform Azure Logic Apps and REST APIs Ensure data consistency and integrity across platforms

Must Have
8 years of handson experience with Microsoft Dynamics 365 CE CRM including configuration customization and support
5 years of experience in technical leadership roles within AMS or CRM delivery environments
Strong experience with Power Platform Power Automate Power Apps Plugins Workflows and Custom Entities
4 years of experience in D365 integrations using REST APIs Azure Services and thirdparty connectors
Experience with DevOps practices and tools eg Azure DevOps
Strong understanding of D365 CE architecture security model and performance optimization
Excellent communication and stakeholder management skills
Proficiency in Agile delivery methodologies and ITILbased support frameworks

Nice to have
Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate or equivalent
Microsoft Certified Power Platform Developer Associate is a strong asset

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CRM Support Technical Lead

RQ09444 - Sr. Software Developer - ETL

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