Posted
Monday, June 22nd, 2026 at 12:00am
Scope
Public Applications Accepted
Position
Quality Improvement Specialist
Department
Quality, Patient Safety and Risk
Term
Temporary, Full-Time
Pay
$88,070-$90,712 annual salary
VALUES AND COMMITMENT
At Northumberland Hills Hospital (NHH), our shared purpose is People First, and our core values of Integrity, Quality, Respect, Compassion and Teamwork are at the centre of who we are and what we do. We remain committed to sustaining an experienced workforce that reflects Northumberland Hills Hospital’s dedication to recognising everyone’s contributions and respecting everyone’s dignity, unique experience, and potential.
EQUITY AND ACCESSIBILITY STATEMENT
Northumberland Hills Hospital remains respectful of all protected rights, in line with the grounds laid out by the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). As such, we welcome applications from all qualified applicants and interests from racialized persons/persons of colour, Indigenous People of North America, women, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.
We strive to make our entire hiring process as accessible as possible and provide accommodations as required for applicants if needed. For any hiring related accommodation needs and/or requests please email us via [email protected]. We do not use artificial intelligence in our hiring process.
LOCATION AND ABOUT NHH
Located approximately 100 kilometres east of Toronto, NHH delivers a broad range of acute, post-acute, outpatient and diagnostic services. Acute services include emergency and intensive care, medical/surgical care, obstetrical care and palliative care. Post-acute specialty services (PASS) include restorative care and rehabilitation. Mental health care, cancer and supportive care, dialysis and other ambulatory care clinics are offered on an outpatient basis through partnerships with regional centres and nearby specialists. NHH offers a full range of diagnostic services, including magnetic resonance imaging (MRI), computed tomography (CT) and mammography. The hospital serves the catchment area of west Northumberland County. A mixed urban and rural population of approximately 67,000 residents, west Northumberland comprises the Town of Cobourg, the Municipality of Port Hope, Alderville First Nation and the townships of Hamilton, Cramahe and Alnwick/Haldimand. NHH employs more than 850 people and relies on the additional support provided by physicians, midwives and volunteers. NHH is an active member of Ontario Health (East)—formerly the Central East Local Health Integration Network—and the Ontario Health Team of Northumberland. For more information, please visit nhh.ca or follow us on Facebook @northumberlandhillshosp, and LinkedIn Northumberland Hills Hospital.
ROLE OVERVIEW
Working closely with other members of the Quality Patient Safety and Risk (QPSR) team and reporting to, and under the guidance of, the Manager, Quality, Patient Safety & Risk, the Quality Improvement Specialist (QIS) will provide support in the areas of consultation, coaching and mentorship in the application of quality improvement best practices, tools and mechanisms designed to meet the strategic goals of the organization. The QIS will also contribute to the improvement of processes for care and service delivery and contribute to the achievement of sustainable change in support of improved patient outcomes. The QIS will use collaboration and partnership skills to provide "at-the-elbow" support and oversight, supporting implementation and effective application of the quality management system and ensuring that the intended outcomes achieve the components of NHHs quality framework.
Duties and Responsibilities include but are not limited to:
- Working under the guidance of the Manager to operationalize quality improvement initiatives and patient safety framework across the organization, coordinating several projects simultaneously.
- Assists in maintaining, reviewing, and analyzing data within the Incident Management System to determine root causes and corrective actions.
- Monitors resources, progress, and measures for the organization Quality Improvement Plan (QIP) and Patient Safety Plan
- Provide leadership and support to Quality Practice Committee (QPCs) and working groups involved in improving processes, patient safety and patient outcomes within NHH.
- Assist with ongoing Accreditation (Qmentum/QGlobal) readiness and working with programs and departments to embed Accreditation readiness into daily work and operational planning.
- Contribute to internal and external reporting, data analysis and visualization, policy development, quality tool kit development and management and quality improvement education (huddles/general orientation).
- Leads internal safety surveillance/audits related to emergency preparedness.
- Assists with the coordination and facilitation of applicable training programs and initiatives.
- Meet legislative, corporation and departmental requirements for Occupational Health and Safety, Quality Assurance, Accreditation and Risk Management.
- Follows safe and healthy work practices whilst maintaining a safe and healthy work environment through attendance at education programs, use of established reporting mechanisms for injuries, illnesses and hazards, and adherence to health and safety related policies and procedures.
- Acts as a delegate regional liaison for NHH when required.
QUALIFICATIONS/REQUIREMENTS
- Completion of relevant post-secondary education ideally in a health-related field.
- Demonstration of relevant experience in healthcare or comparable industry.
- Working knowledge of governmental and other regulatory standards, requirements, guidelines, and industry best practices related to Patient Safety, Quality improvement and Accreditation.
- Working knowledge of current legislation governing healthcare facilities (e.g. Personal Health Information Protection Act, Health Care Consent Act, Mental Health Act, the Excellent Care for All Act, etc.).
- Previous experience conducting and evaluating research, using data measurement and analysis pertaining to risk, quality, and patient safety.
- Demonstrated commitment to our core values of Quality, Respect, Integrity, Teamwork and Compassion; and commitment to our shared purpose of “people first”.
- Demonstrated ability to foster an inclusive workplace culture that values diversity and promotes equity and belonging.
- Demonstrated commitment to patient and family centered care and improvement strategies that promote health equity.
- Ability to work collaboratively with multiple stakeholders to identify performance and outcome indicators, monitor and analyze data and develop Quality Improvement initiatives.
- Ability to apply a systems-focused approach to achieve optimal results in quality, safety, and patient experience.
- Ability to lead change management approach, ensuring application of principles while coaching clinical teams through the change process.
- Highly organized multitasker and detail-oriented professional with ability to work well under pressure and meet deadlines in a fast-paced and dynamic environment.
- Demonstrated ability to work independently and be self-directed.
- Demonstrates a professional and respectful attitude to patients, public, volunteers and colleagues and fosters good public relations and effective working relationships.
- High drive for results, service excellence and can-do and conscientious approach to work.
- Computer/technical proficiency in Microsoft suite of software, including MS Word, MS Excel, MS Project and PowerPoint.
- Demonstrated compliance with all Occupational Health and Safety Legislation and Infection Prevention and Control practices.
- Flexibility and ability to adapt working style to achieve desired outcomes.
PHYSICAL EFFORT AND WORKING CONDITIONS
- Prolonged work in a busy environment.
- Intense visual and mental concentration.
- Maintaining work accuracy and prioritizing work despite constant interruptions and conflicting demands.
- Responding quickly and appropriately to emergency situations.
- Maintaining confidentiality of information at all times.
EMPLOYMENT REQUIREMENTS
Successful applicants are required provide a satisfactory vulnerable sector criminal reference check, that was complete less than one year from the date of hire. This requirement must be met within the first sixty (60) days of employment.
Additionally, to the above, successful applicants are also required to complete the Health Care Worker Health review process which includes providing an up-to-date immunization record to ensure compliance with the Ontario Hospital Association Communicable Diseases Surveillance Protocols within the first thirty (30) days of employment. Northumberland Hills Hospital operates a mandatory COVID-19 vaccination policy for all staff.
Northumberland Hills Hospital may choose to conduct parts/all the hiring process virtually. Furthermore, we are a scent-free environment. When attending the hospital kindly refrain from wearing strongly scented fragrances.
We thank all those that express interest in this exciting position; kindly note that due to high volumes of interests, only those selected for an interview will be contacted.
