About ARBI
ARBI is a nonprofit community-based rehabilitation centre providing neurorehabilitation and family support for survivors of moderate-severe acquired brain injury. For nearly 50 years, ARBI has been recognized as a pioneer in community-based brain injury rehabilitation using a combination of professional staff and trained volunteers. Our staff are relentlessly dedicated to the progress of each client we support.
Your Opportunity
Reporting to the Executive Director, the Operations Manager is responsible for providing strategic leadership and oversight of ARBI's administrative operations, including finance, human resources, facilities, information technology, governance support, and the management of key external service providers and contracts. As a key member of the leadership team, this position ensures the organization's operational systems, people, and resources are effectively aligned to support ARBI's mission and strategic priorities.
The Operations Manager works collaboratively across the organization to strengthen operational excellence, ensure regulatory compliance, support organizational growth, and create an environment where staff can thrive while delivering high-quality services to clients and families.
This is an excellent opportunity for an experienced operations professional who enjoys balancing strategic thinking with hands-on leadership in a mission-driven nonprofit organization.
This role offers the opportunity to:
- Lead the operational functions that support ARBI's mission and strategic goals.
- Work collaboratively within a mission-driven leadership team.
- Drive organizational excellence across finance, human resources, facilities, and governance.
- Strengthen systems, processes, and organizational sustainability.
What you bring:
The ideal candidate is a collaborative and approachable leader who enjoys building strong relationships while maintaining high operational standards.
You are organized, adaptable, and confident managing multiple priorities in a dynamic environment. You are equally comfortable working with financial reports, HR processes, governance responsibilities, and day-to-day operational challenges.
Key attributes include:
- A commitment to ARBI's mission, vision, and values
- Strong leadership and people management skills
- Excellent organizational, analytical, and problem-solving abilities
- Sound judgment and the ability to manage confidential information with professionalism
- Strong interpersonal and communication skills with the ability to collaborate across all levels of the organization
- The ability to prioritize competing demands while maintaining attention to detail
- A proactive mindset focused on continuous improvement and operational excellence
- A compassionate, respectful, and team-oriented approach to leadership
Key responsibility areas:
1. Finance Operations – 40%
Responsible for overseeing ARBI's financial operations, ensuring accurate financial reporting, regulatory compliance, and effective stewardship of organizational resources.
- Lead budgeting, financial monitoring, and cash flow reporting
- Oversee accounts payable, accounts receivable, bank reconciliations, and month-end processes
- Manage grants, donations, restricted funding, and charitable receipting
- Coordinate the annual audit and collaborate with external accounting partners
- Ensure compliance with CRA, AGLC, GST, and Society reporting requirements
2. Human Resources – 30%
Responsible for leading ARBI's human resources functions, supporting employee engagement, and ensuring compliance with employment legislation and organizational policies.
- Oversee payroll, benefits administration, and HR policies
- Support recruitment, onboarding, performance management, and employee relations
- Oversee employee records in FolksHR, including onboarding, offboarding, and absence tracking.
- Coordinate staff professional development and employee engagement initiatives
- Administer WCB claims and monitor HR metrics to support organizational planning
- Facility & Information
3. Technology Management – 20%
Responsible for ensuring ARBI's facilities, technology, and operational systems effectively support service delivery and organizational continuity.
- Coordinate facility maintenance and vendor relationships
- Liaise with external IT providers to maintain secure and reliable technology systems
- Oversee office equipment, technology assets, and operational resources
- Maintain ARBI’s Business Continuity Plan and Risk Management Framework
- Lead operational improvement initiatives and special projects
4. Board & Governance Support – 10%
Responsible for supporting effective organizational governance and Board operations.
- Support the Executive Director with Board and Committee administration
- Prepare meeting materials, agendas, and minutes
- Maintain governance records, policies, and bylaws
- Coordinate Board calendars, Annual General Meeting planning, and regulatory filings
Qualifications:
- Post-secondary education in Business Administration, Nonprofit Management, Accounting, or a related field is preferred. An equivalent combination of education and experience will be considered.
- Minimum five (5) years of progressive office or operations management experience, including human resources responsibilities.
- Minimum two (2) years of financial management experience is required
- Minimum three (3) years of leadership or supervisory experience with demonstrated success leading teams and fostering a collaborative workplace culture.
- Experience working within a nonprofit organization is considered an asset.
- Experience supporting a Board of Directors and governance processes is considered an asset.
- Proficiency with Sage 50 (Simply Accounting), Microsoft Office Suite (particularly Excel), CRM systems, and client billing software.
- Strong organizational, communication, analytical, and decision-making skills.
- Ability to manage multiple priorities while maintaining accuracy and confidentiality.
- Successful completion of a Police Information Check and Vulnerable Sector Check as a condition of employment.
Application Deadline:
This position will remain open until a suitable candidate is found. Applications will be reviewed on a rolling basis.
Please forward cover letter and resume to:
Aubrey Soulliere
E-mail: [email protected]
ARBI
311 Cedar Crescent SW
Calgary, AB T3C 3A4
Website: www.arbi.ca
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Pay: $70,000.00-$82,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
