Job Description
Division/Dept: Promat
Job Title: Associate Field Engineer Technician – Animal Comfort
Location: Ontario
Reports to: Engineering Manager
Type of position: Full-time
Salary Employee (Varied and Irregular Hours: Salary to commensurate with experience and skills ($50,000-$75,000 per annum)
Purpose OF ROLE
The Associate Field Engineer Technician – Animal Comfortis an entry-level position designed for a recent engineering graduate who is eager to apply their technical knowledge in real-world agricultural settings. This role provides a unique learning opportunity that blends engineering design with animal biomechanics and comfort, giving the successful candidate exposure to how technology directly impacts the dairy producer operations and animal welfare.
Working closely with producers, dealers, and internal teams, the role offers hands-on experience in barns and agricultural environments, as well as exposure to diverse applications beyond dairy, including equine and zoological animals. With potential for both internal travel across Canada and potential international assignments.
Key responsibilities and accountabilities
- Provide on-site support to producers and dealers, including installation, setup, and troubleshooting of animal comfort systems.
- Conduct field testing and gather data on system performance in barns and other agricultural environments.
- Collaborate with sales and technical teams to address customer inquiries, identify gaps, and propose solutions.
- Assist in documenting installation processes, technical findings, and recommended improvements.
- Support a variety of agricultural applications, including dairy, equine, and zoological animals.
- Participate in training and knowledge transfer with senior engineers to build expertise for future succession.
- Maintain a customer-focused approach, ensuring a professional and solution-oriented experience.
- Contribute to continuous improvement efforts by providing feedback from field experience to design and product teams.
- Travel domestically and internationally, as needed, to support installations and troubleshooting.
- Support training sessions, demonstrations, and onboarding for producers and dealers to ensure correct use and maintenance of equipment.
- Act as the “voice of the customer” by relaying field insights, pain points, and opportunities back to engineering and product development teams.
- Ensure compliance with health, safety, and biosecurity protocols during all field visits.
- Prepare basic reports, technical summaries, or recommendations based on field observations and testing.
- Assist senior engineers with prototype evaluations, product pilots, and feedback collection in live agricultural environments.
- Participate in occasional trade shows, producer meetings, or industry events to provide technical support and represent the company.
- Other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
- Diploma or Bachelor’s degree in Mechanical, Agricultural, or related Engineering discipline (recent graduate).
- SolidWorks/Designer CAD capabilities (MUST).
- Strong dairy background or technical experience (“a cow person”), with comfort working on-farm, around livestock, and in environments involving manure.
- Hands-on, practical engineer with a “common sense” approach, able to balance theory with real-world problem solving.
- Demonstrated ability to think critically and troubleshoot effectively.
- Innovative mindset with a willingness to contribute new ideas and solutions.
- Passion for animal comfort, welfare, and biomechanics.
- Strong communication skills, with ability to act as a technical contributor in dealer and customer communications.
- Interest and ability to travel, including internal travel across Canada and potential global assignments.
- Ability to balance independent fieldwork with collaborative teamwork.
- Demonstrated problem-solving and troubleshooting skills; practical “common-sense” approach to engineering.
- Willingness and ability to travel, including international assignments.
- Interest in animal biomechanics, comfort, and welfare.
- Excellent communication skills with ability to interact effectively with producers, dealers, and internal teams.
- Ability to balance independent fieldwork with collaborative teamwork.
- Innovative, critical thinker with a passion for learning and growth.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as deemed necessary to meet the ongoing needs of the organization.
