Human Resources Generalist
Full Time, Contract to March 2028
Salary Range: $74,593 - $87-756
Benefits include:
- Extended Health and Dental benefits including Life, AD&D and LTD
- Healthcare of Ontario Pension Plan (HOOPP)
- Employee Assistance Program (EAP)
- Paid time off (vacation, sick and personal days)
- Professional development time and funds
South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.
The HR Generalist manages and supports confidential matters within the Human Resources function, focusing primarily on organizational benefit and wellness programs, services and initiatives. This position requires a hands-on individual who is skilled at engaging with others while managing sensitive employee information with a high degree of professionalism. In addition, this position will support the HR function in a generalist capacity, contributing to the overall success of the HR function. Working onsite is required.
Responsibilities:
- Manage employee group benefits (Health, Dental, Life, AD&D and LTD), Employee Assistance Program, and retirement plan administration (Healthcare of Ontario Pension Plan “HOOPP” and RRSP)
- Ensure eligible employee enrollments, waivers, transitions and updates related to changes in status, compensation, coverage, beneficiary, etc. occur in a timely manner adhering to applicable deadlines and documented as per policy and practice
- Maintain up-to-date records for all plans
- Conduct eligibility, participation and documentation audits as required
- Provide employee orientation to benefit programs e.g. group benefits, EAP, pension plan
- Stay up-to-date on benefit carrier plans and pension plan updates, communicating necessary information to all applicable employees
- Manage end-to-end leave of absences, accommodations and return to work programs, including modified duties, ensuring consistency and alignment with organizational policies, collective agreement and legislation (Employment Standards Act, Human Rights, etc.)
- Provide consultation to employees and managers providing guidance on leave processes, eligibility, pay implications, documentation and return‑to‑work expectations
- Provide a high‑quality employee leave experience
- Maintain regular communication with employees and managers throughout leaves, handling sensitive and confidential information with the utmost discretion
- Manage relationships with benefit carriers and third‑party administrators to ensure service quality and timeliness of claims processing
- Maintain applicable policies and procedures in consultation with the Sr. Manager Human Resources
- Analyze leave data and trends to report on actionable insights on operational impact and risks, and to identify areas for process enhancements, policy updates and improved employee experience
- Manage end-to-end WSIB cases including: meeting form submission deadlines, regular communication with employee, manager and WSIB case coordinators, development of return to work and modified duty programs, trend reporting, etc.
- Partner closely with external consultants, providers and vendors
- Liaise with Payroll for impacted employee benefit and leave related adjustments
- Collaborate with HR team to ensure accuracy within systems e.g. HRIS
- Collaborate with Operational Team i.e. IT/IM, Facilities, for offboarding (commencing leave) and onboarding (return from leave) processes
- Coordinate employee ergonomic requests as per organizational practice
- Develop and complete monthly, quarterly, annual and fiscal year end reporting and adjustments, and report on relevant HR metrics
- Monitor and maintain occupational health and safety HR items
- Resolve employee issues and concerns in consultation with the Sr. Manager Human Resources
- Participate in grievance and arbitration processes as required by the Sr. Manager Human Resources
- Participate in workplace investigations as required by the Sr. Manager Human Resources
- Work with the Sr. Manager Human Resources to ensure Accreditation compliance
- Ensure practices comply with applicable legislation i.e. ESA, OHSA, Human Rights Code, relevant provincial and federal laws, etc.
- Research legislative matters and best practices
- Participate in and lead HR initiatives and projects as assigned by the Sr. Manager Human Resources
- Effectively engage with employees providing prompt and efficient response to employee questions and issues
- Stay up to date on current trends and best practices related to HR
- Assist in the planning and execution of HR programs and processes
- Support the ongoing improvement of Human Resources systems by actively participating in process review, process improvement and process documentation discussions
- Participate on agency committees/events as appropriate
- Provide support and act as back up for other HR roles as needed
- Assist with all other duties as required, from time to time, aiding in the efficient operation of the organization
Qualifications:
- Undergraduate degree in Human Resources Management, or related field of study
- Minimum 5 years’ working experience in the field of Human Resources, including benefit and retirement plan administration
- CHRP/CHRL designation or working towards
- Experience working in a unionized environment preferred
- Strong understanding of Human Resources best practices and employment legislation, with the ability to effectively apply them in the workplace
- Understanding of labour relations and the application of collective agreements
- Proficiency in the use of computer technology and various software applications
- Professional tact and diplomacy with the ability to maintain high levels of confidentiality
- Excellent interpersonal and relationship building skills
- Friendly, welcoming, customer service mindset
- Excellent written and verbal communication skills
- Strong analytical skills with the ability to develop reports and present findings
- Sound judgement and problem-solving skills
- Ability to be flexible and possess initiative
- Excellent time management skills with the ability to manage competing priorities
- Excellent organization skills and attention to detail
- Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others
- Ability to collaborate and build effective working relationships with a range of stakeholders at all levels
- Demonstrated commitment to work within and create a safe and healthy work environment
- Police clearance documentation will be required for employment
- Proof of double COVID-19 vaccination status will be required for employment
This posting is for an existing vacancy.
The deadline for applicants is August 5, 2026, 2026 at 11:59 p.m.
No faxes, phone calls, or requests to meet please.
This is a non-bargaining unit position.
SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.
SRCHC encourages applicants who are Black, Indigenous and Racialized and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.
SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.
