At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
This job is a full-time, regular position beginning April 2026.
The Forest Park Hotel's Front Desk Supervisor supports the Front Office Manager and Hotel Manager in the day-to-day operation of the Front Desk by supervising shifts, supporting team members, and ensuring consistent, high-quality guest experience. This role is hands-on and guest-facing, with a strong focus on operational execution, team support, and issue resolution. The ideal candidate will demonstrate excellent communication and interpersonal skills, strong attention to detail, and the ability to motivate and lead a small team.
REQUIRED SKILLS & QUALIFICATIONS
- Supervise Front Desk operations during assigned shifts, reviewing and verifying the work of Front Desk Agents to ensure accuracy and service standards are met.
- Coordinate and support Front Desk scheduling, shift coverage, and daily task allocation.
- Arrange and support training and orientation for new Front Desk team members; remain fully proficient in all Front Desk procedures and functions.
- Act as the first point of escalation for guest inquiries and complaints, resolving issues effectively and escalating when required.
- Coordinate Front Desk activities with Housekeeping, Maintenance, Reservations, Retail, F&B, and other departments to ensure smooth operations.
- Enter and manage rooming lists, tours, and related policies within the property management system.
- Maintain accurate room counts, open and close room availability as required, and support room forecasting and progress reporting.
- Support arrivals, departures, group check-ins, VIP handling, and tour operations.
- Ensure Front Desk, lobby, and public areas are clean, organized, safe, and welcoming.
- Identify, document, and communicate safety, security, and maintenance concerns.
- Perform other duties as assigned to support overall hotel operations.
REQUIRED SKILLS & QUALIFICATIONS
- 2–4 years of Front Desk experience in a hotel or hospitality environment.
- Previous supervisory or senior agent experience preferred.
- An innovative thinker who provides solutions to ensure support of guest and employee needs.
- Strong guest service and problem-solving skills.
- Ability to lead by example and support a team in a fast-paced environment.
- Good communication and organizational skills.
Comfortable using PMS and basic administrative systems.
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About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
