Brampton, On Desktop support technician Jobs – 36 Openings This Week

Tech Support Representative
telMAX —Markham, ON
- $40,000–$45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
F/W 26/27 - Classroom Support Technician
York University —Toronto, ON
- $17.75–$19.50 an hour
- Microsoft Powerpoint
- Microsoft Word
- Windows
10d
Senior IT Technician (L2)
Venture Computers of Canada Inc. —Markham, ON
- Full-time
- Hybrid work
- Azure
- Customer service
- Computer networking
Quick apply
Applicant Support Tech Lead Analyst - Vice President
Citi —Mississauga, ON
- $120,800–$170,800 a year
- Full-time
- Hybrid work
- Oracle
- Master's degree
- Bachelor's
Junior IT Helpdesk Technician
Next Supply —Vaughan, ON
- On call
- Heavy lifting
- Customer service
- English
Quick apply
1d
Helpdesk Technician
Verve Senior Living —North York, ON
- $59,000–$70,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
3h
IT Support Technician
Grewal Guyatt LLP —Richmond Hill, ON
- $50,000–$55,000 a year
- Full-time
- Windows
- No university degree
- In-person
Quick apply
13h
Junior IT Support Technician, Contract Role
Lennard Commercial Real Estate —Toronto, ON
- $18–$22 an hour
- Customer service
- Travel
- QuickBooks
Quick apply
13h
IT Technician
fgf brands —Greater Toronto Area, ON
- Overtime
- Analysis skills
- In-person
- Tuition reimbursement
1d

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F/W 26/27 - Classroom Support Technician
York University —Toronto, ON
The Classroom Support Technician is responsible for providing technical support with various classroom technologies to facilitate the teaching of in person and…
$17.75–$19.50 an hour
10d

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Senior IT Technician (L2)
Venture Computers of Canada Inc. —Markham, ON
Growth opportunities into L3, project engineering, or specialized roles. The technician will contribute to and occasionally lead technical projects such as…
Quick apply
F/W 26/27 - Classroom Support Technician
York University —Toronto, ON
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (…
$17.75–$19.50 an hour
10d

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Tech Support Representative

telMAX
Markham, ON

Quick apply

Job details

Full-time

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Call center
English
Microsoft Office
High school diploma or GED
First Aid Certification
Computer networking
Telecommunication
Communication skills

Full job description

TECH SUPPORT REPRESENTATIVE

Your Position & How You Will Contribute:

Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products and services. This role is focused on building and maintaining positive relationships with customers to achieve high levels of customer satisfaction, ultimately enhancing sales potential and customer retention.

Responsibilities & Key Duties:

Respond to customer inquiries via telephone and online channels, providing information about products or services, processing orders, updating accounts, and documenting complaints.
Maintain accurate records of customer interactions and relevant correspondence to ensure consistency and quality in customer service.
Proactively reach out to customers to strengthen relationships, sharing both positive updates and addressing any concerns
Troubleshoot and resolve technical issues related to internet connectivity, equipment, and network performance.
Guide customers through technical configurations, including router setups, Wi-Fi optimization, and firmware updates.
Escalate unresolved technical issues to higher-level support teams and follow up to ensure resolution.
Provide real-time support during service outages, ensuring timely communication with customers about status updates and resolution timelines
Diagnose and resolve common hardware and software compatibility issues affecting network performance.
Collaborate with other departments to deliver seamless and high-quality customer support.
Gather all necessary information to assess the validity of complaints and determine underlying causes.
Suggest process, product, or service improvements to enhance customer experience and prevent future issues.
Prioritize customer satisfaction while meeting commitments to help achieve business goals.
Perform other related duties as required to support the team and business objectives.

What You Bring:

Experience in a call center environment is preferred.
Telecommunications and network experience is an asset but not essential.
First Aid training is an asset.

Experience:

Strong oral and written communication skills in English.
Proven experience in a customer service role, with a strong commitment to customer satisfaction.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Highly organized and structured with the ability to prioritize a varied workload in a fast-paced environment.
Ability to build relationships and work collaboratively as part of a team.
Accountable, flexible, and able to maintain composure under pressure.
Upholds integrity, follows company policies and procedures, and contributes to a positive work environment by sharing knowledge and demonstrating functional and technical expertise.

Education:

Secondary (high) school graduation certificate or equivalent experience.

Quick apply

Refine Your Search

desktop support technician jobs in brampton, on

Tech Support Representative

F/W 26/27 - Classroom Support Technician

Senior IT Technician (L2)

Applicant Support Tech Lead Analyst - Vice President

Junior IT Helpdesk Technician

Helpdesk Technician

IT Support Technician

Junior IT Support Technician, Contract Role

IT Technician

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