Are you a dynamic individual with a passion for patient care, patient education and providing the ultimate dental experience? We're searching for a experienced Dental Office Administrator/Treatment Coordinator to join our team and drive our practice forward.
At 416 Dentistry, we understand that the Dental Office Administrator/Treatment Coordinator is essential to our team. You will play a pivotal role as you provide excellent customer service for our clients. Your warm, inviting approach will help create a welcoming atmosphere, while your commitment to providing exceptional patient care ensures every visit is a positive experience.
We are currently seeking a Full-Time Dental Office Administrator/Treatment Coordinator with at least 2 years of dental experience for our FLAGSHIP NON-ASSIGNMENT location in Scarborough. The applicant must be professional, detailed oriented, patient-centered with excellent customer service skills and a team player. They must also have an interest to learn, strong organizational and computer skills. Join our team of hand selected energetic, positive and passionate people who look to make a positive difference and are at the forefront of dentistry.
Benefits:
✓ Dental benefits package
✓ Health Spending Account (HSA)
✓ Education and training
About 416 Dentistry
416 Dentistry is a modern technologically advanced dental practice whose purpose is to improve the lives of our clients by redefining the dental experience in Toronto. The iconic practice of Dr Jason Adinata HBSc, DDS, MSc has been featured in a number of dental publications and the practice became the FIRST office in Canada to be awarded the Guided Biofilm Therapy (GBT) certification by the Swiss Dental Academy (SDA). Members of our experienced team have lectured throughout North America and won various awards in dentistry. We pride ourselves in taking dentistry to the next level through our attention to detail while incorporating an unparalleled level of customer service for our patients. We appreciate you taking the time to consider applying for our available position as Dental Office Administrator.
416 Dentistry is a modern general dental practice dedicated to transforming the patient experience through passion and innovation. Our mission is to challenge traditional dentistry standards by seamlessly integrating technology, art, and safety to create an exceptional environment for both patients and staff.
Key Roles and Responsibilities
The Dental Office Administrator role involves frequent interaction with patients, dental staff, and sometimes external specialists. Your key responsibilities include:
- Patient Care and Support:
- Serve as a point of contact for patients, addressing their concerns and providing reassurance.
- Collaborate with the dental team to ensure patients receive high-quality care.
- Follow up with patients after procedures to ensure their well-being and satisfaction.
- Patient Experience: Prioritize patient satisfaction by delivering exceptional customer service at every touchpoint. Address patient inquiries, concerns, and feedback promptly and courteously.
- Patient Consultation and Education:
- Meet with patients to discuss treatment plans recommended by the dentist.
- Explain and educate patients on dental procedures (including Dental implants, Invisalign, hard and soft tissue grafting), expected outcomes, and answer any questions or concerns.
- Empower patients to make informed decisions about their oral health and treatment options.
- Billing and Collections: Our office is a NON-ASSIGNMENT office with minimal Accounts Receivables. Oversee the billing process, including insurance claims submission, patient invoicing, and payment collections.
- Appointment Management:
- Efficiently schedule patient appointments, ensuring optimal use of the dental team’s time by minimizing gaps between appointments and maximizing productivity.
- Maintain the dental practice schedule, ensuring efficient use of time and resources.
- Follow up with patients to schedule appointments for treatments, check-ups, or follow-ups.
- Send reminders and confirmations for upcoming appointments.
- Oversee the daily appointment schedule, including patient check-ins, updating dental providers on patient arrival status (on-time, early, or late), monitoring appointment completion times.
- Treatment Plan Coordination:
- Work closely with dentists to develop comprehensive treatment plans for patients.
- Schedule appointments for various procedures and ensure the plan is followed through.
- Coordinate with specialists if additional treatments or referrals are needed.
- Financial Coordination:
- Provide estimates of treatment costs and discuss financial arrangements with patients.
- Explain insurance coverage and benefits, assisting patients with claims and pre-authorizations.
- Coordinate payment plans and discuss financing options when necessary.
Qualifications and Skills:
- Proven experience in a dental office
- A clinical background (CDA, RDH) is a valuable asset, along with experience using OPEN DENTAL software.
- Strong knowledge of dental terminology, procedures, and insurance protocols. Specifically with invisalign, dental implants, hard and soft tissue grafting
- Excellent communication skills, both verbal and written, with the ability to explain complex dental procedures in an understandable manner.
- Strong organizational skills and attention to detail to manage multiple tasks and schedules efficiently.
- Empathetic and patient-focused approach to customer service.
- Ability to work collaboratively in a team environment, ability to adapt and self motivated
- Consistently strive to perform at your highest potential, demonstrating genuine care for the success of our practice.
- Proactively contribute ideas to improve the efficiency and effectiveness of our operations.
Important:
Chinese speaking is an asset but not necessary.
Pay: $25.00-$32.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Wellness program
Application question(s):
- Which Dental Practice Management Software do you have experience with?
Experience:
- Dental Office: 2 years (preferred)
Language:
- Chinese (preferred)
- Tagalog (preferred)
Work Location: In person
