Ontario Emergency dispatcher Jobs – 29 Openings This Week

Customer Fulfillment Specialist
YORK1 —Toronto, ON
- $45,000–$52,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
12d
Customer Fulfillment Specialist
YORK1 —Hamilton, ON
- $45,000–$52,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
12d
Bilingual Customer Experience Representative - Overnight and Weekend
Ainsworth Inc. —Ottawa, ON
- $20–$30 an hour
- Weekends only
- Hybrid work
- Bilingual
- Customer service
- English
- Dental care
Quick apply
Truck Dispatchers
PDI Bulk —Guelph, ON
- Full-time
- Customer service
- Computer skills
- Communication skills
- COVID-19 protective measures
Dispatcher
ORCA TRANSPORTATION —Milton, ON
- $18–$20 an hour
- Full-time
- Administrative experience
- Analysis skills
- Accounting
- Dental care
- Vision care
Quick apply
6d
PT Contact Centre Representative
CAA Niagara —Thorold, ON
- $18.92 an hour
- Part-time
- Recruiting
- Typing
- Communication skills
Quick apply
Logistics Coordinator - Dispatch
Westmoreland Transportation - Topline —Leamington, ON
- $20–$24 an hour
- Full-time
- Analysis skills
- Data entry
- Typing
- Dental care
Quick apply
Emergency Services Dispatcher
Securitas Security Services —Woodstock, ON
- $21.44–$26.08 an hour
- Full-time
- Microsoft Word
- CPR Certification
- Microsoft Excel
2d
FT Contact Centre Representative
CAA Niagara —Thorold, ON
- $18.92 an hour
- Weekends as needed
- Recruiting
- Typing
- Communication skills
Quick apply
2d

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Cybersecurity Programs Instructor - Career College (Evenings)
Oxford College of Arts, Business and Technology —Scarborough, ON
In this role, you will deliver engaging cybersecurity training programs that prepare students for successful careers in the field.
$35–$50 an hour
Quick apply
5d
Tele-Interviewer - REMOTE (Part time)
Dynacare —Brampton, ON
Receive inbound applicant calls and conduct outbound calls to address applicant needs (inquiries, appointment scheduling ad hoc interviews).
$19.35 an hour

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Customer Fulfillment Specialist
YORK1 —Toronto, ON
By coordinating closely with customers, operations, dispatch, and field teams, this position helps maintain service excellence, strengthen customer…
$45,000–$52,500 a year
Quick apply
12d
Dispatcher
ORCA TRANSPORTATION —Milton, ON
Proficiency in typing and data entry with attention to detail. Track and monitor driver locations and shipment progress using GPS and dispatch software.
$18–$20 an hour
Quick apply
6d

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Customer Fulfillment Specialist

YORK1
Toronto, ON

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Job details

Full-time | Contract
12 days ago

Skills

Microsoft Excel
Microsoft Outlook
Sales
Customer service
Supply chain
ERP systems
Post-secondary education
Microsoft Office
Organizational skills
Waste management
Construction experience
Business
Communication skills

Full job description

Position: Customer Fulfillment Specialist
Classification: Full Time

Compensation: $45,000 - $52,500 annually, based on experience and qualifications.

Position Overview:
The Customer Fulfillment Specialist is responsible for coordinating and supporting the delivery of waste management services to customers across YORK1's operating regions. This role serves as the primary point of contact for customer service requests, order fulfillment, scheduling, and service coordination, ensuring customers receive timely and accurate service while maintaining a high level of satisfaction.
The Customer Fulfillment Specialist works closely with Operations, Dispatch, Sales, and Field Teams to coordinate bin deliveries, removals, exchanges, service requests, and account updates while ensuring operational efficiency and service excellence.
This position reports to the Company’s territory Dispatcher.

Essential Duties and Responsibilities include, but are not limited to the following:
Customer Service & Account Support

Serve as the primary point of contact for customer inquiries regarding waste collection, bin rentals, disposal services, invoicing, and service requests.
Build and maintain positive customer relationships through professional and timely communication.
Resolve customer concerns, complaints, and service-related issues by coordinating with internal departments.
Provide customers with information regarding services, pricing, scheduling, and operational requirements.

Service Fulfillment & Scheduling

Process and manage customer orders for waste collection, roll-off bins, portable sanitation, recycling, and related services.
Coordinate service requests including deliveries, exchanges, pickups, and emergency service requirements.
Schedule and confirm customer appointments while ensuring operational capacity and route efficiency.
Monitor service completion and proactively communicate delays, schedule changes, or service disruptions.

Operations Coordination

Liaise with Dispatch, Drivers, Site Supervisors, and Operations teams to ensure service commitments are met.
Monitor daily service activities and assist with resolving operational issues impacting customer service.
Ensure accurate documentation of service requests, work orders, and customer communications.
Support route optimization and scheduling activities as required.

Data Management & Reporting

Maintain accurate customer records within company systems.
Update service information, customer accounts, and operational data in ERP and CRM platforms.
Generate reports related to customer service activities, service completion, and operational performance.
Assist with tracking service metrics and customer satisfaction initiatives.

Continuous Improvement

Identify opportunities to improve customer service processes and operational efficiency.
Support implementation of customer experience initiatives and process improvements.
Participate in departmental projects and cross-functional initiatives as required.

Qualification & Experience:

Post-secondary education in Business Administration, Customer Service, Logistics, Supply Chain, or a related field is preferred.
Equivalent combinations of education and experience will be considered.
2–5 years of experience in customer service, dispatch coordination, logistics, transportation, waste management, construction services, or a related industry.
Experience working in a fast-paced operational environment is preferred.
Strong customer service orientation and relationship management skills.
Excellent verbal and written communication abilities.
Ability to manage multiple priorities and changing customer demands.
Strong problem-solving and conflict-resolution skills.
High attention to detail and organizational skills.
Ability to work collaboratively with Operations, Dispatch, Drivers, and Sales teams.
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams.
Experience with ERP, CRM, dispatching, or routing software is considered an asset.
Knowledge of waste management, environmental services, transportation, or construction operations is preferred.

Key Performance Indicators (KPIs)

Customer satisfaction and service quality.
Order and service request accuracy.
On-time service fulfillment.
Customer response and resolution times.
Data and account accuracy.
Operational coordination effectiveness.
Compliance with company policies and safety requirements.

Core Competencies

Customer Focus
Accountability
Communication
Teamwork & Collaboration
Problem Solving
Adaptability
Attention to Detail
Service Excellence

Why This Role Matters
At YORK1, delivering exceptional service to our customers is critical to our success. The Customer Fulfillment Specialist plays a key role in ensuring that customer requests are executed accurately, efficiently, and on time. By coordinating closely with customers, operations, dispatch, and field teams, this position helps maintain service excellence, strengthen customer relationships, and support operational performance.
The role directly impacts customer satisfaction, service reliability, revenue generation, and YORK1's reputation as a trusted environmental and waste solutions partner. Through proactive communication, problem-solving, and attention to detail, the Customer Fulfillment Specialist helps ensure seamless service delivery while supporting the company's commitment to operational excellence and customer-focused solutions.

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emergency dispatcher jobs in ontario

Customer Fulfillment Specialist

Customer Fulfillment Specialist

Bilingual Customer Experience Representative - Overnight and Weekend

Truck Dispatchers

Dispatcher

PT Contact Centre Representative

Logistics Coordinator - Dispatch

Emergency Services Dispatcher

FT Contact Centre Representative

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